IT Helpdesk Support

Summit Medical Group, P.L.L.C. is hiring an IT Helpdesk Support professional for an onsite, full-time role in Knoxville, TN. This position serves as the first line of technical assistance, handling IT support requests, troubleshooting Level 1 issues, and coordinating user setup and access tasks.

The role supports everyday needs across computer systems, hardware, and software by managing incoming calls and tickets, working through requests, and escalating or distributing items to the appropriate team when necessary.

Key Responsibilities

• Answer calls to the IT Support line, work assigned tickets to the best of your ability, and distribute tickets to the appropriate team when needed.
• Support IT Support and work order email groups by responding to requests, creating tickets, and routing them to the correct teams.
• Troubleshoot IT issues within Level 1 parameters, including tasks such as password resets, remote printer installation, software installation, user education, and remote access problem solving.
• Handle New AD Account creation, including assigning tickets for new user setup and creation where appropriate.
• Maintain professional competency through research, study, and continuing education programs as directed.
• Contribute to a positive work climate and support overall team effort within the department and organization.
• Adhere to all elements of the established corporate compliance program.
• Maintain strict confidentiality both internally and externally.
• Complete other duties and special projects as assigned.

Requirements

• 3+ years of equivalent IT and/or medical related experience.
• Associate or higher-level degree in IT or a medical related field (preferred).
• COMPTIA Fundamentals+ certification or equivalent knowledge base (preferred).
• Athena training (preferred).