IT Tech Support

RemX is seeking an entry to mid-level IT Tech Support professional to provide hands-on help desk support for end users in Knoxville, TN. This onsite role focuses on keeping workplace technology running, supporting PCs, servers, networks, applications, and core hardware needs.

In this position, you will configure, install, and support both hardware and software while coordinating with internal IT staff and outside IT services when troubleshooting requires it. The work also includes local travel as needed.

Key Responsibilities

• Help assess business problems and recommend vendor software packages, then implement the required software.
• Work with internal IT staff and external IT services to restore service and/or identify and correct system issues.
• Support the evaluation of computing packages and equipment for new hires, including implementing and testing prototypes.
• Install new hardware and maintain existing hardware.
• Consult with management and staff about PC and LAN system equipment problems or malfunctions, and recommend solutions.
• Perform other duties as assigned.

What You’ll Need

• AS Degree in a computer-related field, or equivalent work experience.
• 6 months to 2 years of related technical support experience covering both hardware and software.
• Experience working with LANs/WANs.
• A driving record that meets company compliance requirements.

Location and Pay

• Location: Knoxville, TN (onsite)
• Compensation: USD 18 to 22 per hour
• Education: AS Degree in a computer-related field (or equivalent work experience)

Note: Local travel is required for this role.