Technical Support Specialist - Low Voltage Systems

CSI of the Southeast is hiring a Technical Support Specialist for Low Voltage Systems to provide phone-based troubleshooting and customer support for equipment issues, while also supporting service operations behind the scenes. This is a fully on-site, in-person role with no remote work, based out of the Maynardville, TN office, supporting customers and field technicians throughout the week.

You will manage incoming requests, guide customers and technicians through established troubleshooting steps, and keep service documentation organized from first contact through resolution. In addition, the role includes hands-on testing, cleaning, and minor repairs of audio/video equipment, plus support for setup, programming, and equipment shipping as needed.

Responsibilities

• Answer calls and respond to emails from customers and field technicians needing assistance with equipment issues.
• Open, update, and manage service tickets to track customer requests, troubleshooting efforts, and resolutions.
• Walk customers and technicians through troubleshooting steps over the phone to identify and resolve problems.
• Ask questions, gather information, and determine whether an issue can be resolved remotely or needs additional technical assistance.
• Use multiple computer systems to locate information, enter updates, manage tickets, and complete administrative tasks accurately.
• Maintain accurate service records, equipment records, and customer-related documentation.
• Provide basic technical guidance using established procedures, training, and documentation.
• Coordinate with Dispatch and field technicians to communicate equipment issues and service needs.
• Perform hands-on testing, cleaning, and minor repairs of audio/video equipment.
• Assist with basic equipment setup and programming using provided instructions.
• Help prepare, organize, ship, and receive equipment as needed.
• Communicate professionally with customers and help ensure concerns are addressed.
• Maintain an organized equipment and technical support area.

Requirements

• Customer service experience, including retail, call center, repair service, or technical customer support.
• Strong verbal communication skills and the ability to explain instructions clearly over the phone.
• Patience and the ability to guide customers and technicians through troubleshooting steps.
• Problem-solving skills, with the ability to ask questions to help identify the cause of an issue.
• Mechanical aptitude and an interest in learning how electronic equipment works.
• Comfort handling, inspecting, testing, and working with physical equipment.
• Basic computer skills for email and service documentation.
• Ability to stay organized and manage multiple requests in a busy environment.
• Dependability, punctuality, and willingness to learn.
• Valid driver’s license.
• Ability to pass a background check and required drug screening.
• Ability to sit for extended periods while performing phone and computer-based work.
• Ability to lift, carry, and move equipment or materials weighing 20+ lbs. as needed.
• Occasional ability to bend, reach, stand, and move around the facility during equipment handling, shipping, and receiving.

Location and Schedule

• Work location: Maynardville, TN (on-site)
• Job type: Full-Time
• Schedule: Monday–Friday, Day Shift
• Work arrangement: On-Site, no remote work

Compensation

• Hourly pay: USD 15.00–20.00 per hour

Benefits

• Health, dental, and vision insurance
• 401(k) with company matching
• Life insurance
• Paid time off
• Retirement plan
• Monday–Friday schedule
• Day shift
• Full-time position

Additional Notes

• Plus experience (not required): audio/video equipment, electronics, equipment repair, low-voltage systems, security equipment, hands-on technical troubleshooting.
• Experience: Technical support (1 year preferred).

Before applying, please acknowledge that the starting pay for this position is $15.00-$20.00 per hour, and that this is a fully in-person role in Maynardville, TN with no remote or hybrid work options.