Onsite, full-time IT support role across ARC locations in Medford, OR, focused on troubleshooting, EHR support, and user access.

Troubleshoot hardware, software, network, and system issues across ARC locations
Set up and manage user accounts, including permissions, system access, passwords, and account recovery
Handle IT ticketing by managing service requests and technical issues through the IT ticketing system
Support ARC’s Electronic Health Record (EHR): troubleshooting, testing, and assisting users
Provide IT orientation for new hires plus ongoing technology training and support for staff
Help employees with email, software applications, IT systems, security practices, and everyday technology challenges
Support technology upgrades, migrations, and new system implementations
Maintain accurate documentation for IT assets, user permissions, service issues, and resolutions
Coordinate with outside vendors to troubleshoot hardware and software issues
Respond to outages and IT emergencies to minimize disruption to ARC operations
Travel between ARC locations as needed to deliver hands-on technical support

Proficiency in troubleshooting hardware, software, and network issues
Strong understanding of IT systems, applications, and data security
Experience supporting Electronic Health Record (EHR) systems and related software
Strong communication and interpersonal skills for supporting users with varying technical experience
Ability to manage multiple requests, troubleshoot effectively, and prioritize competing needs
Customer-focused approach with a proactive, positive attitude
Working knowledge of IT policies, security practices, and industry best practices
Ability to accurately document technical issues, solutions, system access, and IT assets
Ability to travel between ARC locations as needed for onsite support
Associate degree or higher in Computer Science, Information Technology, or a related field
Relevant education, training, certifications, or experience demonstrating ability to perform essential functions
Experience providing technical support in healthcare, behavioral health, or a similar environment
Experience supporting user accounts, permissions, and access controls
Experience with ticketing systems and end-user technical support
Experience supporting technology upgrades, migrations, testing, or new system implementations
Bilingual Spanish/English or experience working with diverse populations

$28.00–$37.95 per hour
32-hour workweek (four-day schedule)
Estimated annual pay: approximately $46,592–$63,148.80 based on the regular 32-hour schedule (excluding additional hours)

401(k) retirement plan with immediate vesting and employer match
Public Service Loan Forgiveness (PSLF) Program qualifying public service employer

Four-day workweek (32 hours)
10 paid holidays each year, with many converting to floating holidays if worked or if they fall on your regular day off
Vacation and sick time begin accruing immediately
Up to three weeks of vacation and two weeks of sick time earned during your first year

Full-time eligibility begins on the first day of the month following your first 30 days of employment
Health coverage provided through an Individual Coverage Health Reimbursement Arrangement (ICHRA)
ARC allows you to choose the individual health insurance plan that best fits your needs
For most employees, the majority of available plans are fully covered by ARC

IT Support Specialist

Job Description