Help Desk Support Substitute

ESS Education is seeking a Substitute Help Desk Support to assist the Medford School District with basic technology needs on an onsite basis. The role centers on handling phone-based tech support requests and providing entry-level IT assistance as part of the district's IT team. This position is based in Medford, Oregon, and offers $23 per hour with a requirement of a high school diploma or GED.

Responsibilities

• Collaborate with a district IT team to support low-level technology needs and provide dependable, customer-focused service.
• Answer incoming phone calls requesting tech support and respond with clear, timely guidance to staff.
• Address any other Help Desk needs as they arise to contribute to a stable IT environment for the district.

Requirements

• Customer service excellence
• Clear communication
• Microsoft Excel experience
• Strong attendance
• Phone support
• Low level tech support
• Minimum of a high school diploma or GED
• State/FBI Criminal History Clearance

Technologies

• Microsoft Excel

Education

• High school diploma or GED required

Location

• Medford, OR (onsite)

Salary

$23 per hour

Privacy Information

• Contact details (name, email, phone, address)
• Application materials (resume, work history, education, references)
• Information you choose to provide during the hiring process (interviews, assessments, background checks, as permitted by law)
• Evaluate your candidacy and qualifications
• Conduct interviews and background checks
• Manage our recruitment and hiring processes
• Comply with applicable legal obligations