Overland Park, KS

Support Jobs in Overland Park, KS

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Today

Technical Support Specialist

Fairbanks Scales Overland Park, KS

Overland Park, KS

Today

Full time Customer Support Help Desk Support Onsite

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Job Description

Fairbanks Scales seeks a Technical Support Specialist in Overland Park, KS to deliver world class assistance to internal and external customers. In this onsite role, you will troubleshoot and resolve industrial weighing product and software issues, provide phone support to service teams, and support training and documentation activities across the organization.

Role Responsibilities

Provide phone support, troubleshooting guidance, and general help on Fairbanks products to Field Service Technicians calling into the central help desk.
Support, assist, troubleshoot, and respond to service issues reported by Service Technicians, including product, service operation, or maintenance concerns.
Work with Service Technicians by phone and web interface to gather information, identify problems, and deliver technical assistance.
Provide assistance and guidance via telephone and occasionally on-site to Service Technicians nationwide.
Collaborate with engineering, sales, service, product development, and corporate teams to help ensure customers receive high quality service and products.
Refer reports of product or service failures to the appropriate departments for investigation.
Evaluate user needs and define technical problems, coordinating with engineering or development staff to determine solutions.
Document issues reported from the field and provide accurate information to engineers and support personnel.
Interface with factory engineers and manufacturing personnel during product development.
Instruct Fairbanks direct, domestic, and international distributor technicians on proper servicing of Fairbanks products.
Lead hands-on classroom training sessions at Company training facilities.
Perform ongoing activities to maintain and enhance overall system performance.
Periodically travel overnight to assist service departments with installation, programming, training, and calibration of new or existing products at customer sites.

Required Experience

Must have 2-3 years of related experience in the scale industry, electronic services, or an IT related field.
Scale industry experience is strongly preferred.

Required Skills and Competencies

Proficiency in Microsoft Office, specifically Excel and Outlook.
Strong working knowledge of electronics, including A/D circuits, power supplies, transducers, and industrial communications such as RS232, RS485, 20mA, Ethernet, and 4-20mA analog outputs.
Working knowledge of the use of various testing equipment.
Critical thinking with exceptional attention to detail.
Excellent problem-solving skills.
Excellent communication skills, verbally and in writing.
Excellent technical writing skills.
Ability to organize and prioritize work effectively while managing multiple tasks simultaneously.
Ability to develop and maintain business relationships.

Technology Stack

Microsoft Office
Excel
Outlook
RS232
RS485
Ethernet
4-20mA analog outputs
20mA
A/D circuits

Work Environment and Physical Requirements

Work environment: General office conditions; exposed to moderate noise levels.
Close vision and ability to focus are required.
Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
Must be able to perform repetitive wrist, hand, and/or finger movements to type and work on a computer.
Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
Regular attendance is a necessary and essential function.

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17d ago

Help Desk Technician

Wellsky Overland Park, KS

Overland Park, KS

17d ago

Full time Application Support Hardware Support Help Desk

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Job Description

The Help Desk Technician delivers triage technical support to internal end users at WellSky, addressing problems spanning hardware, software, desktop applications, and networks. The role supports troubleshooting, user provisioning for onboarding and offboarding, and repeatable assistance for defined end user support activities.

Onsite Location

Overland Park, KS (onsite)

Education and Experience

Bachelor's degree in a related field
Or equivalent work experience
0-1 years related work experience

Key Responsibilities

Troubleshoot and resolve end user support issues
Assist with user provisioning, including required onboarding and offboarding steps
Support repeatable and well-defined end user support activities
Perform other job duties as assigned

Required and Expected Skills

Comfort providing end user support across hardware, software, desktop applications, and networks
Ability to follow security policies and procedures to safeguard company and client information
Ability to sit and view a computer screen for extended periods of time
Willingness to work additional or irregular hours as needed

Technology Areas

The role supports common desktop and productivity tools, including:

Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, and others
Apple products including MacOS and iOS
Windows operating systems

Preferred Qualifications

Experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.)
Familiarity with Apple products (MacOS and iOS) and Windows operating systems
Healthcare industry experience

Benefits

Excellent medical with Rx, dental, and vision benefits
Mental Health support through EAP
Generous paid time off, plus 13 paid holidays
100% vested 401(K) retirement plans
Educational assistance up to $2500 per year

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1mo ago

Technical Support Analyst

Wellsky Overland Park, KS

Overland Park, KS

1mo ago Closed

Full time Application Support Business Systems CRM

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Join Wellsky’s Blood Management Support team to troubleshoot client issues, document investigations, and coordinate with engineering to validate fixes.

Responsibilities

Review, troubleshoot, and document escalated application technical issues.
Collaborate with engineering and quality assurance to identify, debug, test, and resolve client-facing application problems.
Maintain accurate Salesforce case documentation, including investigation steps, outcomes, next steps, resolutions, and details of all client communications.
Escalate and document unresolved issues as required, maintaining ownership through final resolution.
Meet required response times and resolution time expectations.
Perform other job duties as assigned.

Requirements

Bachelor’s Degree or equivalent work experience.
At least 2-4 years of relevant work experience.
2+ years troubleshooting software applications, databases, interfaces, or system integrations using SQL and other technical analysis tools.
Knowledge of database systems, networking fundamentals, and system integrations, with the ability to investigate and resolve complex technical issues.

Technologies

SQL
Salesforce

Preferred Qualifications

Experience providing technical support for web-based or SaaS software applications.
Experience supporting system interfaces, integrations, or data exchange processes between software applications.
Experience using SQL for application support, troubleshooting, and database analysis.
Experience providing technical support for healthcare, clinical, laboratory, or EMR/EHR software applications.

Job Expectations

Willing to work additional or irregular hours as needed.
Work in accordance with applicable security policies and procedures to safeguard company and client information.
Ability to sit and view a computer screen for extended periods of time.

Benefits

Excellent medical with Rx, dental, and vision benefits.
Mental Health support through EAP.
Generous paid time off, plus 13 paid holidays.
100% vested 401(K) retirement plans.
Educational assistance up to $2500 per year.

Location: Overland Park, KS (onsite)

Experience: 2+ years required

Education: Bachelor’s Degree

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2mo ago

Help Desk Analyst

NetStandard Inc Overland Park, KS

Overland Park, KS

2mo ago Closed

$1,581 - $2,250/hr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Sep 2, 2026).

Job Description

NetStandard Inc offers a benefits-forward opportunity with a solid package that includes a 401(k) plan with employer matching, dental and health coverage, a health savings account, life and vision insurance, and paid time off. The role is onsite in Overland Park, Kansas, full-time, 40 hours per week, with a competitive hourly wage of $15.81 to $22.50. Relocation to the 66214 area is required before starting work.

Overview

The Help Desk Analyst provides frontline IT support to end users, troubleshooting computer systems, software, and hardware to keep IT services running smoothly. Strong problem-solving abilities and clear communication are essential for helping users across all levels.

Responsibilities

Serve as the first point of contact for hardware, software, and network incidents.
Diagnose and resolve issues affecting Windows operating systems and applications.
Support users with mobile devices to ensure connectivity and proper operation.
Administer user accounts and permissions via Active Directory.
Monitor and optimize local area network performance.
Log and manage requests using AutoTask, ConnectWise, and HaloPSA.
Configure and maintain firewall settings to protect the network.
Collaborate with IT team members to resolve complex problems.
Document solutions and update knowledge base resources.
Provide training and guidance on best practices for technology use.

Requirements

Solid understanding of networking concepts, including VPN and LAN configurations.
Experience delivering IT support in a help desk environment.
Proficiency in troubleshooting Windows operating systems and applications.
Experience with Active Directory and Azure Active Directory for user management.
Knowledge of firewall configurations and endpoint security is a plus.
Experience with mobile device management is desirable.
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Analytical, detail-oriented approach to problem-solving.
Ability to work independently and as part of a team in a fast-paced environment.
Shift pattern includes Day, Mid, and Swing with a 3-month rotation cycle, including weekends.

Technologies

AutoTask
ConnectWise
HaloPSA
Active Directory
Azure Active Directory
Windows

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Details

Employment type: Full-time
Salary: $15.81 - $22.50 per hour
Expected hours: 40 per week
Location: Overland Park, KS 66214 (onsite)
Relocation: Required before start date
Work arrangement: In person

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4mo ago

Help Desk Specialist

RETAIL SUCCESS LLC Overland Park, KS

Overland Park, KS

4mo ago Closed

$50k - $65k/yr Full time Active Directory Azure Cloud

This position is no longer accepting applications (closed Jul 24, 2026).

Job Description

Retail Success LLC seeks a dedicated Help Desk Specialist to deliver frontline IT support onsite in Overland Park, Kansas. This role covers hardware, software, network, and access issues for both hybrid and remote employees, with hands-on management of Microsoft 365, Azure Active Directory, and Intune along with end-to-end onboarding and offboarding.

Responsibilities

Provide Tier 1 and Tier 2 technical support for hybrid and remote staff to resolve hardware, software, network, and access-related issues.
Administer Microsoft 365 and Azure Active Directory user accounts, including permissions, licensing, and security policies.
Oversee onboarding and offboarding processes from provisioning access controls to device assignment.
Deploy and manage Windows endpoints using Microsoft Intune.
Configure device compliance policies, security baselines, and application deployments via Intune.
Configure and maintain internal workstations and laptops for employees.
Perform endpoint lifecycle management, including imaging, configuration, deployment, and hardware refresh coordination.
Maintain asset inventories for laptops, monitors, docking stations, and peripheral equipment.
Troubleshoot company internet services and general network connectivity issues.
Develop IT documentation, SOPs, and troubleshooting guides in Confluence.
Provide after hours on-call support for network emergencies as required.

Requirements

High School Diploma or equivalent and at least one relevant certification.
1–2 years of experience in a help desk, desktop support, technical support, or IT service desk role.
Working knowledge of Microsoft 365 end-user applications (Outlook, Teams, SharePoint, OneDrive).
Ability to diagnose and resolve common Windows 11 and macOS issues.
Working knowledge of Microsoft Azure and Active Directory user and account management concepts.

Technologies

Microsoft 365, Intune, Azure Active Directory, Azure, Active Directory
Windows 11, Windows 10/11, Windows Server (2019/2022), MacOS, Linux
PowerShell, Bash, Proxmox, Hyper-V, VMware
Confluence, Outlook, Teams, SharePoint, OneDrive

Benefits

Health insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
401(k)
Paid Time Off

Do You Enjoy?

Diagnosing and resolving technical issues from first report through final fix, owning the full problem lifecycle.
Maintaining systems and tools that enable the company to operate smoothly.
Developing deep expertise in Microsoft 365, Intune, and Azure and serving as a trusted resource for the team.

Why Is This a Great Opportunity for You?

You will be a visible, valued contributor from day one in a smaller IT team, not just a ticket in a large queue.
You will collaborate with software development, infrastructure, and operations teams where IT is integral to operations.
The role offers hands-on growth with Microsoft 365, Azure, and Intune, tools that are widely used in the industry.
Comprehensive benefits including health, dental, vision, disability, life insurance, 401(k), and paid time off.
Salary range is USD 50,000 to 65,000 annually, commensurate with education and related experience.

Work Location & Schedule

Full-time onsite role in Overland Park, KS, with potential occasional remote work based on performance and business need.
Candidates should reside in the Kansas City metro area or be willing to relocate prior to starting.
Availability for after-hours on-call support for network emergencies is required.

Education & Experience

High School Diploma or equivalent plus at least one relevant certification is required; an Associate degree or higher in IT or related fields and additional certifications are a plus.
1–2 years of experience in a help desk, desktop support, technical support, or IT service-desk role.

Required Technical Skills

Working knowledge of Microsoft 365 end-user applications (Outlook, Teams, SharePoint, OneDrive).
Demonstrated ability to diagnose and resolve common Windows 11 and macOS issues.
Working knowledge of Microsoft Azure and Active Directory concepts.

Desired Technical Skills

Experience with Microsoft Intune is preferred.
Administration of Microsoft 365 and Azure Active Directory.
Operating systems administration for Windows Server (2019/2022), Windows 10/11, MacOS; familiarity with Linux is a plus.
Networking knowledge including TCP/IP, DNS, DHCP, VPN and basic troubleshooting.
Scripting with PowerShell or Bash for automation; familiarity with virtualization (Proxmox, Hyper-V, VMware) is beneficial.

Other Competencies

Customer service orientation with patience and professionalism for users of varying technical skill levels.
Analytical problem solving to systematically diagnose issues and identify root causes.
Attention to detail in documentation, configuration, and security tasks.
Clear written and verbal communication for both technical and non-technical audiences.
Adaptability to shifting priorities in a dynamic environment and ability to move projects to completion.
Teamwork and collaboration across cross-functional teams.
Commitment to continuous learning and staying current with evolving technologies and IT best practices.
Integrity and confidentiality in handling sensitive data and system access.

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Support Jobs in Overland Park, KS

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