Help Desk Technician

The Help Desk Technician delivers triage technical support to internal end users at WellSky, addressing problems spanning hardware, software, desktop applications, and networks. The role supports troubleshooting, user provisioning for onboarding and offboarding, and repeatable assistance for defined end user support activities.

Onsite Location

Overland Park, KS (onsite)

Education and Experience

• Bachelor's degree in a related field
• Or equivalent work experience
• 0-1 years related work experience

Key Responsibilities

• Troubleshoot and resolve end user support issues
• Assist with user provisioning, including required onboarding and offboarding steps
• Support repeatable and well-defined end user support activities
• Perform other job duties as assigned

Required and Expected Skills

• Comfort providing end user support across hardware, software, desktop applications, and networks
• Ability to follow security policies and procedures to safeguard company and client information
• Ability to sit and view a computer screen for extended periods of time
• Willingness to work additional or irregular hours as needed

Technology Areas

The role supports common desktop and productivity tools, including:

• Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, and others
• Apple products including MacOS and iOS
• Windows operating systems

Preferred Qualifications

• Experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.)
• Familiarity with Apple products (MacOS and iOS) and Windows operating systems
• Healthcare industry experience

Benefits

• Excellent medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Generous paid time off, plus 13 paid holidays
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year