Technical Support Specialist

LinTech Global, Inc. is seeking a Technical Support Specialist based 100% onsite in Portsmouth, VA.

Responsibilities

• Handle customer and field maintenance support for NMCP IM/IT, including management and field technical support
• Support workstation/client needs for research and development and new technologies
• Perform site surveys and document current site configuration plus user requirements
• Design and optimize network topologies
• Review existing requirements and submit specification recommendations for hardware and software acquisitions
• Develop engineering plans and create site installation Technical Design Packages
• Build hardware/software installation schedules
• Prepare drawings that document configuration changes at each site
• Prepare site installation and test reports
• Configure systems, communication devices, and peripheral equipment
• Install network hardware/software
• Build specialized interconnecting cables
• Troubleshoot system software issues and assist users in resolving software difficulties
• Review, test, and coordinate software updates and changes to confirm correct operation
• Update users with new procedures and policies intended to improve system efficiency
• Support user groups with equipment location planning and reallocations; recommend reallocations when inefficiencies are identified
• Support users in setting up new hardware systems including terminals, printers, and other input/output devices
• Run microcomputer-level diagnostics and isolate hardware malfunctions at least to the workstation level
• Provide on-site assistance for data migration and orientation to Microsoft Windows, Outlook, Excel, PowerPoint, Word, and Access
• Work directly with customers to describe functionality, troubleshoot problems, monitor system availability, and resolve incidents
• Coordinate with program application developers, trainers, and infrastructure support as needed
• Use a Sponsor tool to manage tickets and support requests
• Accurately capture, categorize, and report trouble calls and suggested system enhancements
• May support testing and process access requests

Requirements

• 3+ years combined experience installing IT equipment, including experience installing:
  • Computers / CPUs
  • Printers
  • Scanners
  • Data cabling
  • Basic software
• Experience using Microsoft Word and Microsoft Excel
• General experience training personnel on installed equipment
• Microsoft Certified IT Professional (preferred)
• Microsoft Technology Associate
• IAT II/CompTIA Security+ ce certification required to start
• NACLC & DHA CAC required to start

Technologies

• Microsoft Windows
• Outlook, Excel, PowerPoint, Word, Access
• Microsoft Word, Microsoft Excel
• CompTIA Security+
• Microsoft Certified IT Professional
• Microsoft Technology Associate
• IAT II/CompTIA Security+ ce

Benefits

• Open Paid Time Off
• 11 Federal Paid Holidays
• 5 Paid Sick Days
• Company-paid Life/AD&D
• Company-paid Short Term and Long-Term Disability
• Health Insurance with Company Contribution
• 401k Plan with Company Match
• Employee Recognition Program
• Employee Referral Bonus opportunity
• Annual Performance Bonus opportunity and more

Job Details

• Location: Portsmouth, VA (100% onsite at NMC Portsmouth)
• Salary: USD 50,000 - 55,000 per year
• Minimum Experience: 3 years