LMS Technical Support Specialist

Ladgov Corporation is hiring an LMS Technical Support Specialist to help keep Portsmouth, VA learning operations running smoothly. In this onsite role, you will focus on maintaining dependable student and instructor access to the online learning environment and addressing technology issues that could disrupt instruction.

The position centers on day-to-day support for an LMS and related course delivery needs, with an emphasis on proactive checks before sessions begin, timely troubleshooting during live instruction, and escalation when problems cannot be resolved right away.

Key Responsibilities

• Maintain ongoing student and instructor access to the LMS.
• Troubleshoot technical issues that impact online instruction.
• Verify that courses and instructional materials are accessible prior to the start of sessions.
• Track unresolved technical issues and escalate them when necessary.

Required Qualifications

• Experience supporting Learning Management Systems or online learning platforms.
• Ability to troubleshoot issues related to accounts, access, and course delivery.
• Understanding of online course administration and user-account administration.
• Ability to comply with applicable information-security and privacy requirements.

Schedule and Coverage

• Full-time technical support should be available throughout active academic sessions.
• Coverage must support students and instructors during online instructional periods, including evening classes.

By combining platform support, access troubleshooting, and pre-session verification, this role helps ensure the LMS remains available and instructional content can be reached when learners and instructors need it.