IT Support Technician

Join First Farmers & Merchants Bank as an IT Support Technician and play a key role in delivering dependable end-user IT support across 215 Holding Company banks. This onsite position in Sioux Falls, SD combines hands-on hardware, software, and network assistance with a collaborative team environment that values clear communication, accountability, and continuous improvement. You’ll work closely with the Network Team on escalations, root-cause analysis, and IT projects, while enjoying a strong benefits package and opportunities to grow within a stable, customer-focused organization.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Responsibilities

• Respond to and resolve tickets, calls, and inquiries through the ticketing system to provide reliable IT support
• Deliver excellent customer service through clear communication, timely follow-up, and effective issue resolution
• Troubleshoot and resolve hardware, software, system, and basic network issues via root-cause analysis and appropriate fixes
• Escalate complex items to senior team members while maintaining ownership and keeping the end user informed
• Team up with colleagues on troubleshooting, incident resolution, and ongoing improvement efforts
• Install, configure, deploy, and support end-user hardware, operating systems, and enterprise applications
• Set up workstations, reimage, upgrade, and replace hardware to support the PC lifecycle
• Contribute to IT projects involving network infrastructure, hardware rollouts, software deployments, and system improvements
• Create, refine, and follow processes to drive efficiency in completing work
• Collaborate with internal teams, software vendors, and third-party providers for troubleshooting, upgrades, and feature enhancements
• Develop and maintain documentation for system configurations, processes, and procedures
• Participate in select Disaster Recovery procedures and tests
• Perform other duties as assigned

Requirements

• Associate degree in Information Technology or related field, or equivalent work experience
• 2+ years of IT support experience in a help desk or technical support environment
• Experience with ticketing systems and end-user support workflows
• Understanding of networking concepts such as DNS, DHCP, WAN, LAN, and connectivity troubleshooting
• Experience supporting Windows operating systems, Microsoft Office, and common enterprise applications
• Technical familiarity with Windows, DNS, DHCP, WAN, LAN, and enterprise applications

Compensation and Schedule

Pay range: $20.00 - $28.00 per hour

Hours: Full-time, approximately 34-40 hours per week

Note: Final compensation may vary based on experience and qualifications.

Work Location

Onsite in Sioux Falls, SD.

Travel

Travel up to 10% to support branch locations, perform onsite troubleshooting, and assist with hardware and infrastructure projects.

Work Environment

This position operates in a professional office setting with moderate noise and standard office equipment, including computers, phones, and copiers.

Physical Demands

Employees must be able to communicate verbally and audibly; the role may require standing or sitting for extended periods as part of daily tasks.