IT Support Specialist

Role purpose: Support the Washington Pavilion by delivering hands-on IT support and maintaining core hardware, network, server, and business application systems that enable daily operations and technology projects.

Responsibilities

• Deliver technical support for hardware, software, printers, copiers, network connectivity, mobile devices, and other user technology needs
• Deploy, configure, troubleshoot, repair, and maintain computers and peripheral equipment
• Support and maintain network infrastructure, servers, audiovisual systems, digital signage, point-of-sale systems, meeting room technology, and related business systems
• Administer user accounts, permissions, licensing, and system access
• Assist with employee onboarding and offboarding, including equipment deployment and account provisioning
• Support technology upgrades, maintenance, cybersecurity initiatives, disaster recovery efforts, and system improvement projects
• Create and maintain technical documentation, inventories, knowledge base resources, and training materials
• Assist with technology inventory, purchasing, vendor coordination, and asset management
• Support technology needs for meetings, events, and organizational projects
• Perform other duties and responsibilities as assigned

Requirements

• High school diploma or equivalent (required)
• IT education, certifications, or related experience (preferred)
• Working knowledge of Microsoft Windows operating systems, Microsoft 365 applications, Windows Server (2012 and newer), SharePoint Online, Active Directory, and basic networking
• Strong troubleshooting, customer service, communication, organizational, and problem-solving skills
• Ability to manage multiple priorities and work independently

Technologies

• Microsoft Windows
• Microsoft 365 applications
• Windows Server (2012 and newer)
• SharePoint Online
• Active Directory

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability
• 401K Retirement Plan with a 6% Company Match
• Generous Paid Time Off, including personal, sick, and holidays
• Free Washington Pavilion Membership + Exclusive Employee Perks, including ticket and event discounts, on-site café discounts, and staff appreciation events

Physical & Other Requirements

• Ability to lift up to 50 pounds and perform equipment installation and maintenance activities
• Valid driver’s license and reliable transportation
• Occasional evening and weekend work required
• Participate in the on-call rotation with the Systems Administrator, providing after-hours support for scheduled maintenance, events, and critical system outages

Work setting: Sioux Falls, SD (onsite)

What we offer: A dynamic and engaging workplace with competitive compensation and an outstanding benefits package, including: