IT Help Desk Support

Phaxis LLC is seeking an IT Help Desk Support professional for a global financial institution in South Jordan, Utah. This hybrid role places you as the first point of contact for the IT Service Desk, providing phone-based end-user support and technical assistance. The position offers a competitive hourly rate of USD 24 and a benefits package that includes dental, health, and vision insurance.

Responsibilities

• Deliver phone-based support with strong customer service, listening carefully to understand the issue and capture essential details.
• Record precise, thorough notes at the client, problem, and incident levels to enable effective resolution and tracking.
• Provide high-quality end-user technical support for enterprise software and hardware.
• Engage in assessment, triage, research, training, and resolution of incidents and requests related to application software and infrastructure in a fast-paced setting.
• Apply technology knowledge to support all existing systems.
• Support all aspects of client needs across phone, chat, or in-person interactions with professionalism and composure.
• Identify and collaborate with internal end users to deliver guidance and support.
• Investigate, diagnose, resolve, and recover from hardware and software problems.
• Install, modify, run diagnostics, and repair computer hardware and software.

Technologies

• Call tracking system
• Knowledge base tool

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Location

Hybrid remote in South Jordan, UT 84095