IT Help Desk Support

Join a 24x7 service desk team as the first point of contact for end users needing technical assistance in South Jordan, UT.

Responsibilities

• Provide front-line IT support to end users via phone and live chat with a customer-first focus.
• Troubleshoot, diagnose, and resolve issues related to enterprise hardware, software, and peripherals; escalate problems when needed.
• Record and maintain accurate documentation in the ticketing system, including incidents, troubleshooting steps, and outcomes.
• Handle multiple requests concurrently in a fast-paced environment.
• Work with teammates and follow IT policies and procedures.
• Contribute to service improvement by flagging potential process or automation opportunities.

Requirements

• High School Diploma or GED required.
• 2–5 years of IT service desk or technical support experience in a fast-paced environment preferred.
• Strong customer service, communication, and problem-solving skills.
• Technical aptitude with Windows-based systems and enterprise IT applications.
• Ability to support variable shifts, including weekends, holidays, and overtime as needed.

Technologies

• Windows-based systems
• Enterprise IT applications

Role Details

• Job Title: IT Service Desk Agent
• Location: South Jordan, UT (onsite)
• Work Location: In person
• Contract Duration: 12-month contract
• Pay: $25.00 per hour
• Compensation: $25/hr W2 (no benefits)
• Job Type: Contract
• Experience: Technical support: 1 year (Preferred)
• Ability to Commute: South Jordan, UT 84095 (Preferred)