In-Home Sales & Tech Support

Asurion is hiring a part-time In-Home Sales & Tech Support role in Syracuse, NY for local, onsite work that involves daily travel to customers. The position combines in-home customer interactions with technology troubleshooting and product sales, supported by paid training so you can work independently in the field using the Serve, Solve, Sell™ model.

This is an entry-level opportunity for someone who enjoys in-person conversations, can comfortably work in a sales environment with targets, and wants hands-on experience resolving tech issues while recommending tailored solutions.

What you’ll do

• Act as a Field Sales Representative, supporting customers through the Serve, Solve, Sell™ approach.
• Complete 3 weeks of paid training to prepare you to operate independently in the field.
• Meet customers in-home, in-office, or wherever they are, using pre-scheduled customer interactions to help you meet and surpass sales targets.
• Provide exceptional customer service throughout each interaction, keeping the customer first.
• Use your skills to address and resolve customers’ tech issues, delivering solutions that are understandable regardless of tech knowledge.
• Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
• Use Asurion’s growing product range to offer tailored solutions based on customer needs.
• Listen actively to identify needs and position products uniquely to match those needs.
• Apply strong negotiation and communication skills to handle pivots smoothly, stay highly motivated to get it right, and make the appropriate sale.

Schedule and work setup

• Local, in-home field role requiring daily travel to customer residences (not remote).
• Part-time role with a varied 5-day week schedule that includes evenings, weekends, and holidays based on customer timelines.
• Listed part-time schedule: 5 evenings/week, hours 4:05pm to 9:00pm.
• Work hours may vary based on business needs and market demand; flexibility may be required.

Pay and compensation

• $23.95 hourly base rate
• Mileage reimbursement based on IRS guidelines, paid weekly
• Phone stipend of $35 paid monthly
• Uncapped commissions based on sales performance, paid bi-weekly
• Base hourly rate is guaranteed for all hours worked and paid bi-weekly; earned pay can be accessed early

Requirements

• Comfort working in a sales environment with set targets.
• Valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
• Ability to provide proof of valid car insurance (excluded: Manhattan).
• Personal vehicle (excluding motorcycles) for customer service appointments in neighborhoods and cities surrounding your inventory warehouse; maximum expected travel distance is 120 miles one-way.
• Personal cellphone to stay informed while on the job.
• Comfort working around household pets.
• Efficient, adaptable, goal-oriented, and persuasive communication skills.
• Open-minded approach and a passion for learning a wide range of skills that can support variety of career paths.
• Naturally outgoing style that thrives in human interaction.

Health and safety

• Asurion prioritizes employee health and safety.
• Meeting customers at home supports a strong customer experience while employees feel safe doing their work.

Location: Syracuse, NY (onsite)
Job type: Part time
Minimum experience: 1 year