In-Home Sales & Tech Support (Part-Time)

Asurion Insurance Services is hiring for a local, in-home and field-based part-time role in Syracuse, NY that blends customer service, tech support, and sales. You will travel daily to meet customers at scheduled locations, help resolve technology issues, and recommend tailored product solutions using a Serve, Solve, Sell approach.

Role overview

This is an entry-level In-Home Sales & Tech Support position designed for busy hours in the field. After 3 weeks of paid training, you will be prepared to work independently while delivering exceptional customer interactions that lead to clear resolutions and appropriate product recommendations.

What you’ll do

• Work during the busiest hours in an entry-level field role that combines sales and tech support
• Meet customers in-home, in-office, or wherever they are, with interactions pre-scheduled by Asurion
• Provide exceptional customer service throughout the full interaction, prioritizing the customer first
• Use your expertise to resolve customers’ tech issues and explain solutions in an easy-to-understand way, regardless of their tech knowledge
• Help customers leave with a working resolution and a product that supports their future tech needs
• Leverage Asurion’s growing range of products to offer tailored solutions
• Listen actively to identify customer needs and position products to match those needs
• Use strong negotiation and communication skills to make a smooth pivot and complete the appropriate sale

Schedule and work details

• Part-time position with a 5-day week schedule designed to meet customers on their timeline, including evenings, weekends, and holidays
• Specified schedule option: 5 evenings/week from 4:05pm to 9:00pm
• Work hours may vary based on business needs and market demand, even with a standard schedule

Pay and compensation

• $23.95 hourly base rate
• Mileage reimbursement based on IRS guidelines, paid weekly
• Phone stipend: $35 paid monthly
• Uncapped commissions based on sales performance, paid bi-weekly
• Base hourly rate is guaranteed for all hours worked and paid bi-weekly; earned pay can now be accessed early

Requirements

• Comfortable working in a sales environment with set targets
• A valid driver’s license and a satisfactory driving record with at least 1 year driving experience
• Ability to provide proof of valid car insurance (excluded: Manhattan)
• A personal vehicle (excluding motorcycles)
• Customer appointments located in neighborhoods and cities surrounding your inventory warehouse; maximum expected travel distance is 120 miles one-way
• Personal cellphone required for job-day communication
• Comfortable working around household pets
• Efficient, adaptable, goal-oriented, and persuasive communication skills
• Open-minded with a passion for learning a wide range of skills that can support various career paths
• Naturally outgoing style that supports human interaction

Health, safety, and company context

Asurion emphasizes employee health and safety as a top priority. Meeting customers in their homes creates a strong customer experience, and the company works to ensure employees feel safe while performing their work.

Additional Asurion details

• Asurion is a global tech solutions industry leader with a culture focused on valuing employees across levels and positions
• Products and services help 350M+ customers worldwide
• Through customer interactions, experts demonstrate integrity in serving, solving, and selling by listening to customer needs, providing accurate information, and aligning conduct with Asurion’s values