System Support Analyst (IT Help Desk)

The System Support Analyst role at G&C Foods (G & C Food Distributors) provides day-to-day computer systems support, desktop/workstation administration, user access management, and first-line technical assistance to maintain reliable IT operations.

Location

Syracuse, NY (onsite)

Compensation

USD 36 per hour

Job Summary

G&C Foods seeks a System Support Analyst to support critical business operations across the company. This is a hands-on, high-visibility position with direct impact on users and business performance. You will interact with associates and customers to resolve technical system issues while gaining familiarity with configuring, supporting, and using a range of technical systems. Responsibilities include workstation technical support and related tasks as part of the IT team.

Responsibilities

• Own day-to-day management and support of computer systems by investigating and resolving technical issues, including critical incidents, using available IT resources.
• Deliver desktop and workstation support by deploying, configuring, upgrading, and maintaining PCs, laptops, mobile devices, peripherals, and software in existing environments.
• Administer user accounts, groups, permissions, and access within Microsoft 365 and Active Directory/Entra, ensuring proper access controls and security.
• Install, configure, test, and support new hardware, software, tools, and technologies while evaluating interoperability, system impact, and software licensing compliance.
• Perform system administration tasks such as performance audits, software updates, configuration changes, and identify opportunities to standardize processes and automate routine tasks.
• Provide first-line technical support and training to associates, answer questions, research complex issues, and ensure users can effectively utilize technology and business applications.
• Collaborate with the IT team to diagnose and resolve complex technical issues while delivering timely support to associates and customers.
• Maintain the security and integrity of computer systems by following established policies, configuring systems appropriately, and taking proactive measures to prevent unauthorized access.
• Participate in after-hours support by responding to operational issues and on-call requests as needed.
• Perform other duties and special projects as assigned.

Qualifications

• 2–4 years of experience in IT support, help desk, or a related technical support role is preferred.
• Working knowledge of Windows operating systems, Microsoft 365, Active Directory/Entra, and general desktop troubleshooting.
• Associate's degree in a technical field or an equivalent combination of education and hands-on experience preferred.
• Technical certifications such as CompTIA A+, Network+, or similar certifications are preferred.
• Experience working in a fast-paced, operations-driven environment.

Technologies

• Windows
• Microsoft 365
• Active Directory/Entra
• Intune
• Action1
• NCR
• Power Enterprise
• Zebra handheld devices

Benefits

• Health insurance (medical, vision, dental) and 401(k) with company match
• Life insurance (company-paid)
• Performance-based bonuses
• Onsite fitness and wellness centers
• Flexible scheduling
• Company culture perks
• Employee product discounts
• Career advancement
• Open-door leadership
• Annual flu clinics

Schedule

Monday through Friday, 8:30 AM - 5:30 PM

What We’re Looking For

• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills for explaining technical concepts to users with varying levels of technical background.
• Customer-focused mindset with a positive attitude and commitment to delivering excellent support.
• Ability to collaborate with teammates while taking ownership of assigned work.
• Self-motivated, eager to learn new technologies, and adaptable to changing business needs.

NICE TO HAVE

• Experience with Intune, Action1, or other endpoint management tools.
• Exposure to ERP or warehouse/distribution systems, especially NCR and Power Enterprise.
• Experience supporting Zebra handheld devices and related programming or configuration.

Contact / Application Information

Apply through Indeed. For questions, please email [email protected].

Why Build Your Career at G&C Foods

G&C Foods values its workforce by offering growth opportunities and recognizing contributions. Joining the team means pursuing a career that supports development and rewards success.