Help Desk Analyst

Onsite in Syracuse, New York, this long-term contract role supports end users with responsive, dependable technical help. You will work as part of a service desk environment focused on timely issue resolution, clear communication, and well-documented troubleshooting. If you have hands-on experience with Windows support and basic Active Directory account assistance, this position offers a structured contract opportunity with access to key insurance options.

Pay: USD 22–26 per hour
Job type: Contract
Location: Syracuse, NY (onsite)

What you’ll do

• Deliver first-line technical support for hardware, software, and access-related issues reported by end users.
• Investigate and resolve desktop issues on Microsoft Windows 10 and Windows 11 systems.
• Handle service desk requests by logging, updating, and closing tickets with clear, thorough documentation.
• Support user account maintenance tasks such as password resets and directory-related assistance using Active Directory.
• Troubleshoot common workstation problems by identifying likely root causes, applying practical fixes, or escalating when necessary.
• Communicate clearly and attentively to gather issue details, explain solutions, and set expectations for resolution timelines.
• Escalate more complex incidents to the appropriate support teams while maintaining continuity and follow-up.
• Help maintain service quality by tracking recurring issues and sharing observations that may improve support performance.

What you bring

• At least 1 year of experience in help desk, service desk, or desktop support.
• Working knowledge of Active Directory for basic user account and access support.
• Hands-on experience supporting Windows 10 and Windows 11 environments.
• Ability to perform basic troubleshooting for common hardware, software, and login issues.
• Familiarity with ticketing systems and standard service desk workflows.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to manage multiple requests while maintaining accuracy and responsiveness.

Tools you’ll work with

• Microsoft Windows 10
• Microsoft Windows 11
• Active Directory

Insurance and retirement options (for eligible contract professionals)

• Medical, vision, dental, and life and disability insurance (available to contract/temporary professionals)
• Eligibility for a company 401(k) plan for hired contract/temporary professionals