IT Helpdesk Technician

IT Helpdesk Technician, based onsite in West Palm Beach, FL, provides support for Windows workstations and servers, incident tracking in Help Desk software, and both on-site and remote Help Desk coverage with standard hours and occasional after-hours support.

Responsibilities

• Install, support, and maintain Microsoft Windows workstations, clients, and printers
• Administer Microsoft Windows servers to deliver Exchange, file services, print services, and core network services (DHCP, Active Directory, DNS)
• Document, report, track, and resolve incidents using Help Desk software
• Maintain a central knowledge base to enable Help Desk Technicians to rectify issues with minimal business disruption
• Provide Help Desk coverage during normal business hours
• Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
• Coordinate and provide 1st and 2nd level support for addressing new and open issues
• Interface with automobile manufacturer IT support to resolve open issues
• Adhere to a regular schedule, Monday through Friday, 8:00 AM to 5:00 PM, with after-hours and weekend work as needed
• Assume additional responsibilities as assigned by the IT Director

Requirements

• At least one year of Helpdesk experience is preferred
• Excellent customer service, communication, and time-management skills
• Ability to quickly adapt to changing project requirements
• Ability to manage multiple projects concurrently
• Strong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy, and Microsoft Exchange
• Expert knowledge of MS Office and Windows client platforms (Windows 7/8/10) on laptops/desktops
• Working knowledge of TCP/IP based LAN and WAN technologies and basic familiarity with Cisco networking equipment & configuration
• Must be a United States citizen with a valid driver's license and a clean driving record
• Must be willing to travel daily between locations

Technologies

• Microsoft Windows workstations
• Microsoft Windows servers
• Microsoft Exchange
• File services
• Print services
• DHCP, Active Directory, DNS
• Help Desk software
• Windows Server 2008 and newer
• Group Policy
• MS Office
• Windows 7/8/10
• TCP/IP based LAN and WAN technologies
• Cisco networking equipment and configuration

Benefits

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security

Compensation

Salary range: $50,000 - $60,000 per year