Level 1 & Level 2 Onsite IT Support Engineer

MAINI LLC is seeking a Level 1 & Level 2 Onsite IT Support Engineer to deliver consistent, on-the-ground support for everyday desktop and hardware needs in West Palm Beach, FL. This onsite role acts as the primary technical representative for fast incident resolution, including hands-on troubleshooting and coordination with third-party vendors when specialized equipment or AV-related issues arise.

What you’ll do

• Deliver Level 1 and Level 2 desktop support, diagnosing and resolving hardware, software, and peripheral issues.
• Coordinate with third-party vendors to troubleshoot and resolve complex AV-related and other specialized equipment problems.
• Provide proactive, timely status updates to stakeholders throughout incident progress and resolution.
• Maintain accurate, up-to-date ticket records and operational logs for all reported incidents.
• Use basic hand tools to support hardware installations, swaps, and physical workstation maintenance.

What you bring

• Hands-on experience supporting corporate desktops in Level 1 / Level 2 environments.
• Proficiency with ticketing systems and standard remote or onsite troubleshooting methods.
• Experience coordinating with third-party service providers and vendors.
• Ability to use basic hand tools for on-site hardware setup and related tasks.
• Strong communication skills and a detail-oriented approach to documentation and record-keeping.

Onsite focus in West Palm Beach

The role is based in West Palm Beach, Florida and is designed for a reliable onsite engineer who can handle daily desktop support, manage on-site technical hardware issues, and escalate to external vendors when needed. You will be the point of contact for keeping incidents moving toward resolution, while ensuring every interaction is captured in current ticketing and operational logs.