Medical Imaging

Medical Imaging Support Jobs

2 jobs found

18d ago

Product IT & Tech Support Specialist (m/f/x)

LAP GmbH Laser Applikationen Boynton Beach, FL

Boynton Beach, FL

18d ago

Full time Active Directory Application Support Database

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Job Description

Lead onsite IT and technical support for LAP product devices deployed in hospital settings, guiding installation, configuration, network integration, cybersecurity compliance, and post-implementation support.

Responsibilities

Lead on-site system deployment, configuration, and customer acceptance testing.
Act as the technical lead for on-site software installation and setup.
Configure system software, hardware, and network settings for product devices, including wired and wireless connections.
Implement client/server databases with archiving and remote backup configurations.
Coordinate deployment within the hospital LAN and establish connectivity to remote DICOM devices (TPS, TDS, TMS).
Support hospital IT in integrating the system with LAN, cybersecurity measures, encryption policies, and Active Directory requirements.
Produce thorough technical documentation and reports.
Lead pre-installation project planning activities.
Collaborate with hospital IT to complete required IT survey documentation prior to installation.
Coordinate pre-installation electrical, power backup, remote access, and network prerequisites for hardware deployment.
Contribute to technical drawings and manuals, covering cabling, computer topology, and network diagrams.
Coordinate and assist LAP hardware and clinical implementation teams during planning.
Provide off-site and on-site technical support.
Deliver advanced remote support and train the help desk on triage procedures.
Assist the clinical team with on-site support and post-commissioning service for software and hardware troubleshooting and resolution.
Perform on-site and remote software upgrades and remote configuration of system components.

Requirements

Experience with or knowledge of radiation therapy workflows and hospital IT network requirements is preferred.
Cybersecurity best practices knowledge.
Proficiency in wired and wireless networking.
Understanding of client/server architectures.
PC administration and broader network administration skills.
Knowledge of network switches and routing concepts.
Experience with DICOM is advantageous.
Active Directory administration experience.
Database administration experience.
Experience with computer hardware and cabling.

Technologies

RadCalc radiation dose verification software
DICOM
Active Directory (AD)

Benefits

Collaborative, trust-based team environment
Healthy, environmentally and socially responsible workplace
Opportunities for professional development and expanded responsibilities
Flexible working hours supporting work-life balance
Personalized onboarding plan for a smooth start
Competitive compensation package
Healthcare benefits
401(k) retirement plan

Education and Certification

Bachelor of Science in medical physics, computer science, electrical engineering, computer information systems, biomedical engineering, or a related field, or equivalent
Related certifications preferred: networking, cybersecurity, database, and server certifications

Required knowledge

Familiarity with radiation therapy workflows and hospital IT network requirements is preferred
Cybersecurity principles and practices
Wired and wireless networks
Client/server architecture concepts
PC and network administration
Switching and routing knowledge
DICOM knowledge is preferred
Active Directory administration experience
Database administration
Computer hardware and cabling expertise

Soft skills

Excellent written and verbal communication with intercultural competence
Strong analytical thinking, rapid understanding, and commitment to quality
Structured documentation practices and process orientation
Discretion and professional conduct in hospital settings
Team player who can work autonomously when needed
Strong customer service orientation and solution-focused mindset
Comfortable communicating with hospital staff such as Medical Technologists, Physicists, and Doctors

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1mo ago

Technical Support Specialist

Abbott Laboratories New Brighton, MN

New Brighton, MN

1mo ago Closed

$27 - $55/hr Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Jul 17, 2026).

Job Description

The Technical Support Specialist role at Abbott Laboratories is an on-site position in New Brighton, MN, serving as the primary contact for capital service and technical support, delivering advanced diagnostics and case management across hardware, software, and integrated medical devices.

Responsibilities

Delivers Level I and Level II technical support by phone and on-site visits to proactively sustain product performance and address customer concerns related to hardware, software, and disposable components.
Conducts proactive service activities to maintain system performance, applying standard troubleshooting tools and concepts to identify the root cause of issues.
Assesses urgency of service requests, develops recommendations, and implements solutions aligned with customer needs and Abbott business goals.
Performs advanced remote diagnostics and troubleshooting across mechanical, electrical, software, and system integration domains, including customer DICOM and networking configurations.
Records accurate and timely documentation of customer complaints and the actions taken to resolve them.
Creates and manages cases and work orders with precision using applicable software applications.
Contributes to knowledge base development, technical documentation, training materials, and troubleshooting guides.
Plans and prioritizes schedules for customer visits and activities within each account.
Coordinates orders, deliveries, and billing for products and services in assigned accounts; monitors inventory and replenishes as needed.
Supports the sales team with monitoring and implementing Service Contract Sales at assigned accounts.
Partners with Sales Executives to develop account-specific strategies and executes them throughout the commercial cycle, including participation in customer business reviews.
Analyzes the competitive landscape within assigned accounts or territory to identify opportunities for growth.
Builds and maintains strong relationships to gain insights that enable value expansion opportunities.
Plans, schedules, and conducts training events to improve customer self-sufficiency in troubleshooting and repairing hardware/software, and to enhance knowledge of component replacement; ensures all support activities comply with FDA, ISO, and relevant regulatory and quality system requirements.
Maintains strict adherence to documentation, escalation, and complaint-handling procedures for medical devices.
Identifies and escalates potential safety, compliance, or adverse event concerns per company policy.
Occasional participation in after-hours or on-call support rotations may be required.

Requirements

An associate degree or an equivalent mix of education and work experience; minimum of 2 years of relevant experience with instrumentation used in a Cath Lab.
At least 2 years of experience interfacing with customers.

Technologies

ServiceMax
DICOM

Benefits

Opportunity for career development within an international organization with growth potential.
Eligibility for free medical coverage under the Health Investment Plan (HIP) PPO medical plan in the coming calendar year.
Strong retirement savings plan with substantial employer contributions.
Tuition reimbursement programs including Freedom 2 Save and FreeU to support pursuing a bachelor’s degree.
Employer recognized as a great place to work across multiple countries and named among Fortune's most admired companies.
A forward-looking employer acknowledged for diversity, support for working mothers, female executives, and scientists.

Working at Abbott

Career development within an international company offering pathways to the career you envision.
Potential eligibility for complimentary medical coverage through the HIP PPO plan in the upcoming year.
Competitive retirement savings with strong employer contribution.
Tuition support programs and education benefits to facilitate degree attainment.
Global recognition as a great place to work, with Fortune accolades highlighting admiration and leadership.
Reputation as a diverse and inclusive workplace, supporting working mothers, female leaders, and scientists.

The Opportunity

This position operates from our St. Paul, MN location within the Abbott Vascular Devices division.

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Medical Imaging Support Jobs

Product IT & Tech Support Specialist (m/f/x)

Technical Support Specialist

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