Medical Imaging

Medical Imaging Support Jobs

6 jobs found

Today

Digital Imaging X-ray Tech Support Engineer

Sedecal USA, Inc. Niles, IL

Niles, IL

Today

$70k - $80k/yr Full time Application Support Computer Skills Customer Support

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Job Description

Support technical service for digital X-ray system customers, with a focus on remote support, troubleshooting, and coordination across engineering and field teams.

Responsibilities

Deliver general product-related technical support to dealers, primarily by phone and email, including installation, programming, start-up, spare part identification, schematics, documentation, warranty support, and failure or service troubleshooting
Own complex support cases end to end: research, diagnose, troubleshoot, and identify solutions to drive resolution
Perform advanced troubleshooting in person and via telephone for PC operation, including diagnosing system hardware and software and computer-related issues
Install, troubleshoot, and coordinate repairs, including setup work that depends on system operation knowledge
Repair equipment in-house; complete some travel as needed (approximately 10% or less)
Handle and document customer interactions in a call management system
Escalate complex issues and coordinate with Engineering and Manufacturing for escalation support, service, follow-up, and resolution
Identify quality issues by collecting data and reporting through the appropriate channels for hand-off and closure
Support the equipment repair process by advising field service technicians on procedures, spare parts, and test procedures
When required, visit customer sites for evaluation, start-up, and/or repair, then report outcomes from site visits
Conduct equipment repair according to the defined process; test equipment functionality, safety, and other needed features; report actions taken
Follow reported customer technical issues through to resolution, including continued problem tracking
Build and maintain product, service, and industry-related knowledge to stay current
Coordinate dealer visits to customer sites with Field Service Engineers when required
Support a 24/7 after-hours emergency support line on a pre-scheduled basis (alternating with other team members)

Requirements

3+ years experience in computer repair and computer networking (Required)
Strong ability to understand and apply network principles to troubleshooting; experience with basic computer network setup and diagnosing workstation hardware and software
Knowledge of personal computers and other peripherals
Knowledge of how application interfaces relate to issues being diagnosed
Basic network operating system fundamentals
Proficiency in Windows Operating System, MS Office Suite, and Salesforce
Analytical mindset with planning and self-learning skills
Strong written and verbal communication skills for technical terminology
Customer service-oriented approach and team collaboration
Ability to complete tasks and projects with little or no supervision
Highly organized, self-motivated, and able to prioritize efficiently
Experience and knowledge in veterinary or medical imaging and x-ray systems desired (not required)
Ability to adapt to change in a high-stress environment

Technologies

Windows Operating System
MS Office Suite
Salesforce

Benefits

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Location

Niles, IL (Hybrid remote in Niles, IL)

Compensation

USD 70,000 - 80,000 per year

Minimum Education

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or related field, or equivalent

Application Question

Do you have any experience with X-ray or similar medical devices?

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18d ago

Technical Support Specialist

Antech Diagnostics Carlsbad, CA

Carlsbad, CA

18d ago

$21 - $21/hr Full time Application Support Computer Skills Customer Support

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Job Description

Antech Diagnostics is seeking a Technical Support Specialist to support Sound’s veterinary customers with remote help for digital radiography hardware and related software. The onsite role is based in Carlsbad, CA, and focuses on troubleshooting, clear documentation, and dependable case management through a CRM workflow.

You will work directly with veterinary medical professionals, guiding them through troubleshooting steps either remotely or in a “blind” session, while capturing the details needed for accurate follow-up. Strong attention to detail, solid PC skills, and a methodical approach to diagnosing issues are central to success in this position.

What you’ll do

Analyze reported issues to diagnose problems and identify root cause using simple and in-depth questioning techniques.
Document accurate steps to reproduce and record troubleshooting details during calls and in customer tickets within the CRM.
Support Sound products and services for veterinary medical professionals with strong customer and technical support skills.
Troubleshoot and resolve issues ranging from simple to highly complex across hardware and software with a methodical, detail-oriented approach.
Use CRM to manage and track progress on multiple customer tickets without reducing accuracy or service quality.
Support operating system and application installation or configuration with a high level understanding of product functionality.
Facilitate warranty returns through RMA processes with third-party vendors, coordinate maintenance repairs, and arrange loaner service orders.
Maintain thorough issue tracking in customer relationship management software and control calls effectively while still prioritizing customer service.
Provide product and service information relevant to a broad range of Equine and Small Animal offerings and related learning as needed.
Communicate clearly, including when customers are upset, and coordinate with other departments during problem solving.
Contribute as a team player to support the team with high-quality, dedicated service.
Perform other duties as assigned.

Required qualifications

Bachelor’s or associate’s degree in a technical field preferred, or equivalent experience.
2 years of troubleshooting experience with software and hardware.
Strong PC skills and knowledge of MS applications including Outlook, Excel, Word, and PowerPoint.
General knowledge of Microsoft Windows 7, Windows 8, and Windows 10.
Excellent written and oral communication skills.
Strong organization and professionalism with an emphasis on being extremely detail oriented.
Typing skills of 40+ WPM.

Preferred qualifications

Technical certifications a plus (MCSE, MCP, or A+ and/or equivalent work experience).
Working or general knowledge in three or more of the following: MS SQL Server, Remote Desktop, PACS, TCP/IP, and DICOM.
Experience with customer-facing ticketing systems such as MS CRM, Salesforce, or ServiceNow.
Medical imaging experience is a plus, including film or digital radiography.

Technology and tools

Outlook, Excel, Word, PowerPoint
Microsoft Windows 7, Windows 8, Windows 10
MS SQL Server, Remote Desktop
PACS, TCP/IP, DICOM
MS CRM, Salesforce, ServiceNow (CRM)
CRM

Work conditions

Regular manual dexterity for keyboarding, including hand and wrist flexibility.
Frequent sitting for extended periods, plus standing, walking, and reaching with hands and arms.
Frequent need to hear and speak to use the telephone and communicate in an office environment.
Occasional sitting, stooping, bending, kneeling, or crouching.
Occasional lifting or moving up to 15 pounds.
Primarily a typical office environment with cubicles, computers, and overhead lighting.
Minimal to nonexistent temperature extremes; usually moderate noise.
Required to use a computer, spreadsheets, database management, email, and the Internet.
Frequent use of a calculator; use of fax, copy machine, and phone system.
Occasional use of media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.

Compensation and location

Location: Carlsbad, CA (onsite)
Salary: USD 21 to USD 21 per hour

Benefits

Medical, Dental, Vision (multiple plans available)
Basic Life (company paid) & Supplemental Life
Short and Long Term Disability (company paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

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1mo ago

Clinical Services Customer/Technical Support Associate

Canfield Scientific Parsippany-Troy Hills, NJ

Parsippany-Troy Hills, NJ

1mo ago Closed

$60k - $75k/yr Full time Customer Support End User Support Hardware Support

This position is no longer accepting applications (closed Oct 31, 2026).

Job Description

The Clinical Services Customer/Technical Support Associate role at Canfield Scientific focuses on Tier-1 support, troubleshooting, and study readiness for clinical medical photography systems and related in-house software.

Responsibilities

Provide Tier-1 technical support for Canfield clinical medical photography computer systems, covering both 2D and 3D
Support clinical project teams by troubleshooting software, hardware, and network issues
Handle disaster recovery for field-deployed systems
Perform remote updates and upgrades for field-deployed systems
Deliver technical support for in-house software used to create and monitor clinical studies
Run User Acceptance Testing (UAT) for medical photography systems to confirm study-specific configuration and performance before deployment

Requirements

Bachelor’s or Associate’s degree in a technical field, or at least 3 years of applicable work experience
Proven experience troubleshooting MS Windows applications and hardware peripherals
Experience working with internal and external clients, including analyzing needs, identifying potential issues, and following through on solutions
Ability to observe workflows, diagnose problems, and propose improvements
Demonstrated experience with basic TCP/IP networking and remote assistance
Willingness to embrace new technologies and apply problem-solving that thinks beyond standard approaches

Technologies

MS Windows
TCP/IP Networking

Location

Parsippany-Troy Hills, NJ (onsite)

Compensation

USD 60,000 - 75,000 per year

Benefits

Paid days off
Medical, dental, and vision insurance
Discretionary bonus eligibility may be available
401(k) plan with employer match (currently 50%)

Desired (Plus)

IT or technical consulting experience
Photography knowledge/background

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1mo ago

Technical Support Specialist / X-Ray Installation Engineer

DEL MEDICAL INC Bloomingdale, IL

Bloomingdale, IL

1mo ago Closed

$50k - $65k/yr Full time Electrical Engineering Customer Support Field Service Engineer

This position is no longer accepting applications (closed Oct 27, 2026).

Job Description

Del Medical Inc. supports customers and healthcare partners with digital radiography and X-ray systems, and this role is built for people who enjoy solving technical problems and growing into field engineering. This hybrid position in Bloomingdale, IL includes a competitive salary (USD 50,000 to 65,000 per year), hands-on technical training, and mentorship from experienced engineers, with clear paths into installation, commissioning, and North America field service.

What you’ll do

In the Technical Support Specialist / X-Ray Installation Engineer role, you’ll start by learning and troubleshooting Del Medical X-ray and digital imaging systems, then build toward installing and commissioning equipment at healthcare facilities across North America.

Learn and troubleshoot Del Medical X-ray and digital imaging systems
Provide technical support to customers, distributors, dealers, and Field Service Engineers
Diagnose issues across electrical, mechanical, software, and system-related categories
Read and interpret electrical schematics, wiring diagrams, and technical documentation
Document troubleshooting activities and recommend corrective actions
Collaborate with Engineering and Manufacturing teams to improve products
Progress into installing, configuring, and commissioning X-ray systems at healthcare facilities
Perform mechanical assembly, electrical connections, system testing, and calibration
Train customers on equipment operation and basic maintenance
Travel throughout North America alongside experienced engineers

What you bring

Bachelor’s degree in Electrical Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Mechatronics, Robotics, Physics, Biomechanical Engineering, or a related technical field
Associate degree candidates or individuals with relevant technical experience will also be considered
Background in electronics troubleshooting, mechanical assembly, and electrical systems
Technical support experience, including work with manufacturing equipment and field service exposure
Robotics or automation experience is a plus
Ability to read electrical schematics and wiring diagrams
Familiarity with digital/analog electronics and electrical testing equipment
Basic computer and networking knowledge
Strong mechanical aptitude and problem-solving skills
Curious and eager to learn, hands-on and technically motivated
Customer-focused and professional, comfortable working independently and as part of a team
Interest in building a long-term engineering career

Benefits and support for your career

Competitive salary
Medical, Dental, and Vision Insurance
401(k)
LTD, STD, Life and AD&D Insurance
Paid time off and holidays
Hands-on technical training
Mentorship from experienced engineers
Career advancement opportunities
Collaborative team environment

Career growth opportunities

Technical Support Specialist II
X-Ray Installation Engineer
Field Service Engineer
Senior Field Service Engineer
Technical Trainer
Technical Service Manager

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3mo ago

Product IT & Tech Support Specialist (m/f/x)

LAP GmbH Laser Applikationen Boynton Beach, FL

Boynton Beach, FL

3mo ago Closed

Full time Active Directory Application Support Database

This position is no longer accepting applications (closed Aug 14, 2026).

Job Description

Lead onsite IT and technical support for LAP product devices deployed in hospital settings, guiding installation, configuration, network integration, cybersecurity compliance, and post-implementation support.

Responsibilities

Lead on-site system deployment, configuration, and customer acceptance testing.
Act as the technical lead for on-site software installation and setup.
Configure system software, hardware, and network settings for product devices, including wired and wireless connections.
Implement client/server databases with archiving and remote backup configurations.
Coordinate deployment within the hospital LAN and establish connectivity to remote DICOM devices (TPS, TDS, TMS).
Support hospital IT in integrating the system with LAN, cybersecurity measures, encryption policies, and Active Directory requirements.
Produce thorough technical documentation and reports.
Lead pre-installation project planning activities.
Collaborate with hospital IT to complete required IT survey documentation prior to installation.
Coordinate pre-installation electrical, power backup, remote access, and network prerequisites for hardware deployment.
Contribute to technical drawings and manuals, covering cabling, computer topology, and network diagrams.
Coordinate and assist LAP hardware and clinical implementation teams during planning.
Provide off-site and on-site technical support.
Deliver advanced remote support and train the help desk on triage procedures.
Assist the clinical team with on-site support and post-commissioning service for software and hardware troubleshooting and resolution.
Perform on-site and remote software upgrades and remote configuration of system components.

Requirements

Experience with or knowledge of radiation therapy workflows and hospital IT network requirements is preferred.
Cybersecurity best practices knowledge.
Proficiency in wired and wireless networking.
Understanding of client/server architectures.
PC administration and broader network administration skills.
Knowledge of network switches and routing concepts.
Experience with DICOM is advantageous.
Active Directory administration experience.
Database administration experience.
Experience with computer hardware and cabling.

Technologies

RadCalc radiation dose verification software
DICOM
Active Directory (AD)

Benefits

Collaborative, trust-based team environment
Healthy, environmentally and socially responsible workplace
Opportunities for professional development and expanded responsibilities
Flexible working hours supporting work-life balance
Personalized onboarding plan for a smooth start
Competitive compensation package
Healthcare benefits
401(k) retirement plan

Education and Certification

Bachelor of Science in medical physics, computer science, electrical engineering, computer information systems, biomedical engineering, or a related field, or equivalent
Related certifications preferred: networking, cybersecurity, database, and server certifications

Required knowledge

Familiarity with radiation therapy workflows and hospital IT network requirements is preferred
Cybersecurity principles and practices
Wired and wireless networks
Client/server architecture concepts
PC and network administration
Switching and routing knowledge
DICOM knowledge is preferred
Active Directory administration experience
Database administration
Computer hardware and cabling expertise

Soft skills

Excellent written and verbal communication with intercultural competence
Strong analytical thinking, rapid understanding, and commitment to quality
Structured documentation practices and process orientation
Discretion and professional conduct in hospital settings
Team player who can work autonomously when needed
Strong customer service orientation and solution-focused mindset
Comfortable communicating with hospital staff such as Medical Technologists, Physicists, and Doctors

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4mo ago

Technical Support Specialist

Abbott Laboratories New Brighton, MN

New Brighton, MN

4mo ago Closed

$27 - $55/hr Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Jul 17, 2026).

Job Description

The Technical Support Specialist role at Abbott Laboratories is an on-site position in New Brighton, MN, serving as the primary contact for capital service and technical support, delivering advanced diagnostics and case management across hardware, software, and integrated medical devices.

Responsibilities

Delivers Level I and Level II technical support by phone and on-site visits to proactively sustain product performance and address customer concerns related to hardware, software, and disposable components.
Conducts proactive service activities to maintain system performance, applying standard troubleshooting tools and concepts to identify the root cause of issues.
Assesses urgency of service requests, develops recommendations, and implements solutions aligned with customer needs and Abbott business goals.
Performs advanced remote diagnostics and troubleshooting across mechanical, electrical, software, and system integration domains, including customer DICOM and networking configurations.
Records accurate and timely documentation of customer complaints and the actions taken to resolve them.
Creates and manages cases and work orders with precision using applicable software applications.
Contributes to knowledge base development, technical documentation, training materials, and troubleshooting guides.
Plans and prioritizes schedules for customer visits and activities within each account.
Coordinates orders, deliveries, and billing for products and services in assigned accounts; monitors inventory and replenishes as needed.
Supports the sales team with monitoring and implementing Service Contract Sales at assigned accounts.
Partners with Sales Executives to develop account-specific strategies and executes them throughout the commercial cycle, including participation in customer business reviews.
Analyzes the competitive landscape within assigned accounts or territory to identify opportunities for growth.
Builds and maintains strong relationships to gain insights that enable value expansion opportunities.
Plans, schedules, and conducts training events to improve customer self-sufficiency in troubleshooting and repairing hardware/software, and to enhance knowledge of component replacement; ensures all support activities comply with FDA, ISO, and relevant regulatory and quality system requirements.
Maintains strict adherence to documentation, escalation, and complaint-handling procedures for medical devices.
Identifies and escalates potential safety, compliance, or adverse event concerns per company policy.
Occasional participation in after-hours or on-call support rotations may be required.

Requirements

An associate degree or an equivalent mix of education and work experience; minimum of 2 years of relevant experience with instrumentation used in a Cath Lab.
At least 2 years of experience interfacing with customers.

Technologies

ServiceMax
DICOM

Benefits

Opportunity for career development within an international organization with growth potential.
Eligibility for free medical coverage under the Health Investment Plan (HIP) PPO medical plan in the coming calendar year.
Strong retirement savings plan with substantial employer contributions.
Tuition reimbursement programs including Freedom 2 Save and FreeU to support pursuing a bachelor’s degree.
Employer recognized as a great place to work across multiple countries and named among Fortune's most admired companies.
A forward-looking employer acknowledged for diversity, support for working mothers, female executives, and scientists.

Working at Abbott

Career development within an international company offering pathways to the career you envision.
Potential eligibility for complimentary medical coverage through the HIP PPO plan in the upcoming year.
Competitive retirement savings with strong employer contribution.
Tuition support programs and education benefits to facilitate degree attainment.
Global recognition as a great place to work, with Fortune accolades highlighting admiration and leadership.
Reputation as a diverse and inclusive workplace, supporting working mothers, female leaders, and scientists.

The Opportunity

This position operates from our St. Paul, MN location within the Abbott Vascular Devices division.

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Medical Imaging Support Jobs

Digital Imaging X-ray Tech Support Engineer

Technical Support Specialist

Clinical Services Customer/Technical Support Associate

Technical Support Specialist / X-Ray Installation Engineer

Product IT & Tech Support Specialist (m/f/x)

Technical Support Specialist

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