This remote Clinical Service Desk/Helpdesk role supports healthcare clients by providing 24/7 inbound assistance for clinical applications from Fargo, North Dakota. The position operates within a call center environment and requires shift flexibility, including nights, weekends, and holidays.
Location and Schedule
Location: Fargo, ND with remote work capabilities. The role supports a 24/7 service desk model, with training conducted during daytime hours and shifts that may include nights, weekends, and holidays. Overtime may be required based on business needs.
Responsibilities
- Serve as a member of the Provider Clinical Service Desk, primarily handling inbound calls in a 24/7 call center setting.
- Maintain shift flexibility; be prepared for night, weekend, and holiday work as assigned.
- Receive and address inquiries from healthcare customers about clinical applications such as Epic, Cerner, McKesson, and Meditech; incidents may involve workflow issues, application errors, user access, and functionality.
- Document accurate notes, close incidents, or escalate as appropriate to ensure timely resolution.
- Drive issue resolution on a 24/7 desk to minimize downtime for clinical users.
- Read and interpret on-screen text throughout the shift to support accurate handling of incidents.
- Remain at the designated workspace and in the phone queue for an 8 to 10 hour period with scheduled breaks.
- Ensure a quiet, private workspace with a high-speed wired internet connection.
- Travel up to 10% of the time if required for business needs.
- Assist with equipment setup, lifting up to 25 lbs as needed.
- Maintain a working cell phone for manager communication and Two-Factor Authentication.
Requirements
- Minimum of 1 year experience in healthcare, healthcare systems, or healthcare customer service.
Technologies
- Epic
- Cerner
- McKesson
- Meditech
Compensation
Salary: USD 37,944 - 71,300 per year
Benefits
- Medical, dental, and vision insurance with employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401(k) program with company match
- Additional voluntary or legally required benefits
Job Description and Schedule
All candidates must be shift flexible; night, weekend, and holiday work will be required. Schedules may change to align with client and business needs, and overtime may be required depending on demand.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. The company is committed to accelerating client success and positively impacting society through responsible innovation. It is a leading provider of AI and digital infrastructure, with capabilities across enterprise AI, cloud, security, connectivity, data centers, and application services. Its consulting and industry solutions help organizations move forward with confidence.
