Nashville, TN

Support Jobs in Nashville, TN

15 jobs found

Include remote jobs

7d ago

Tech Support Supervisor

FESCO Nashville, TN

Nashville, TN

7d ago

Full time Manager Cloud Platforms Computer Skills

Apply Now

Job Description

The Tech Support Supervisor at FESCO plays a key role in keeping commercial refrigeration and cooking service running safely, on time, and at a high standard. This position leads day-to-day service execution within their cooking and refrigeration expertise, coordinating closely with dispatch, providing technical direction to Field Service Technicians, and managing customer escalations.

Based in Nashville, TN, this is primarily an on-site role in an office and branch operations environment, with customer-site work based on service workload and business needs.

What You’ll Do

Review the after-hours on-call rundown at the start of each day and resolve or assign all open action items, including unit-down calls.
Check in with the dispatcher, respond to urgent requests, and review dispatcher reports for exceptions, delays, open commitments, and follow-up needs.
Review and approve estimated times of arrival (ETAs) needed by dispatch to support accurate customer updates.
Before the end of each day, confirm that every technician’s first stop for the following day is posted on the board, coordinating with dispatch as visits are confirmed with customers and technicians.
Forecast technician and workload requirements, set priorities, monitor active jobs, and shift resources across trades when service needs require it.
Deliver parts to technicians when the company driver is unavailable and operational needs require supervisor support.
Provide technical backup to technicians by phone, video call, or in person, diagnosing and troubleshooting complex issues and helping determine safe, effective repair paths.
Be onsite with the technician for any third recall jobs.
Lead, coach, mentor, and develop Field Service Technicians, setting clear goals, assessing performance, and making sound work assignments.
Maintain current working knowledge of commercial refrigeration and cooking equipment, electrical control systems, blueprints, service-hour estimating, and labor forecasting.
Communicate directly with customers regarding escalations, service concerns, delays, and resolution plans while maintaining a professional, responsive customer experience.
Review technician-submitted quotes for completeness and accuracy, complete unfinished quotes when needed, and release them to dispatch for upload or delivery to the customer.
Research and respond to service-related billing questions from the accounting team, including topics involving labor, parts, scope, documentation, and job status.
Review customer performance indicators to identify recurring service issues or opportunities to improve reliability and satisfaction with branch managers.
Develop and execute service strategies aligned with company service objectives, customer commitments, and profitable growth.
Maximize available resources to meet financial objectives by monitoring trends, controlling expenses, and identifying issues that may affect service or business results.
Ensure compliance with company policies, procedures, safety requirements, documentation standards, and applicable regulations.
Perform other duties as assigned.

Requirements

Legally authorized to work in the United States.
Must meet any applicable minimum age requirements.
Successful completion of a background check and drug screen, consistent with applicable law.
Post-secondary education, plus seven to ten years of direct technical field-service experience (or an equivalent combination of education and experience).
Intermediate proficiency with Microsoft Office, including Outlook, Excel, Word, Teams, and Windows-based software.
Strong communication, customer service, organizational, time management, and problem-solving skills.
Ability to manage multiple priorities, think critically, adapt to changing business needs, and work independently with minimal direct supervision.
Demonstrated leadership experience, including the ability to train, coach, mentor, motivate, and retain technical personnel.

Technologies

Microsoft Office
Outlook
Excel
Word
Teams
Windows-based software

Benefits

Quarterly performance-based bonus potential.
Medical, dental, and vision insurance.
Generous time away program (PTO).
401(k) with company match.
On-the-job training and development opportunities.
Town Shares Program.

Work Environment & Physical Requirements

Primarily performed on-site in an office and branch operations environment.
May require standing, walking, sitting, using a computer, communicating by phone or video, and occasional visits to shop, warehouse, or customer locations.
Regular movement between office and field environments.
May require bending, stooping, climbing ladders, working at elevated locations, and lifting or moving objects weighing 100 pounds or more.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Schedule

Full-time, on-site position.
Work performed in an office and at customer sites based on service workload and business needs.
Field conditions may include active commercial kitchens, mechanical rooms, rooftops, temperature variation, noise, and exposure to operating equipment.
Ability to respond to urgent service needs and review after-hours service activity as required.
Flexibility may be required outside of normal business hours to support branch operations, customer needs, employee matters, or after-hours escalations.

Preferred Qualifications

Experience managing technicians or field service, facilities service, commercial kitchen equipment repair, refrigeration, HVAC, or similar service operations.
Sales, customer retention, or market development experience.

Note on AI: FESCO may use artificial intelligence tools to support parts of the hiring process, but these tools assist the recruitment team and do not replace human judgment. Final hiring decisions are made by humans.

View full job page →

13d ago

Desktop Support Analyst (Hardware)

Proteam Solutions Inc. Nashville, TN

Nashville, TN

13d ago

$23 - $25/hr Contract Application Support Azure Ad / Entra Id End User Support

Apply Now

Job Description

Proteam Solutions Inc. is hiring a Desktop Support Analyst (Hardware) for 100% onsite support in Nashville, TN.

Responsibilities

Re-provision, reimage, and configure enterprise Windows desktop and laptop endpoints.
Enroll and re-enroll Windows devices in Microsoft Intune and troubleshoot device enrollment failures.
Support endpoint deployment workflows, including device setup, configuration, compatibility checks, and readiness validation.
Diagnose and resolve issues across Windows OS, endpoint hardware, applications, and endpoint configuration.
Support endpoint security configuration work, application installation and upgrades, and device compliance troubleshooting.
Review IT service requests, prioritize workload, coordinate case resolution, and escalate complex incidents as needed.
Collaborate with onsite support teams and other IT groups to complete endpoint refresh and deployment projects.
Document provisioning procedures, troubleshooting steps, and ongoing device support activities.

Requirements

Microsoft Intune experience handling Windows endpoint management, enrollment, or device troubleshooting.
Hands-on experience imaging, reimaging, provisioning, or deploying Windows desktop and laptop computers.
Working knowledge of Windows operating systems, endpoint configuration, hardware troubleshooting, and application installation.
Experience diagnosing device setup, operating system, driver, compatibility, and software issues.
Understanding of endpoint security principles, device configuration policies, and enterprise IT support processes.
Strong communication, customer service, organization, and problem-solving skills.

Preferred Qualifications

Experience with Windows Autopilot, Intune enrollment workflows, or automated endpoint provisioning.
Familiarity with Microsoft Entra ID (Azure AD), including device join types and corporate device identity.
Experience with endpoint imaging or deployment tools such as Microsoft Configuration Manager (SCCM/MECM) and MDT (or similar).
Knowledge of device compliance policies, configuration profiles, application deployment, and endpoint security controls.
Experience supporting enterprise endpoint refreshes, device migrations, or large-scale PC deployment initiatives.

Technologies

Microsoft Intune
Windows
Microsoft Configuration Manager (SCCM/MECM)
MDT
Windows Autopilot
Microsoft Entra ID (Azure AD)

Benefits

401(k)
Dental insurance
Flexible schedule
Health insurance

Compensation & Job Details

Pay: USD $23.00 - $25.00 per hour
Job type: Contract
Experience required: 2 years (Computer hardware, Required) and 2 years (Technical support, Required)
Work location: Nashville, TN
Work type: 100% Onsite, In person

Licenses / Certifications

Driver's License (Required)
CompTIA A+ (Required)

View full job page →

20d ago

Service Desk Personnel

Noblesoft Technologies Inc Nashville, TN

Nashville, TN

20d ago

$22 - $25/hr Full time Active Directory Computer Skills Customer Support

Apply Now

Job Description

The Service Desk Personnel role at Noblesoft Technologies Inc provides in-person technical support to end users in Nashville, TN. The position focuses on ticket-based troubleshooting, resolution of connectivity and mobile device issues, and reliable remote support when needed.

Role Overview

As Service Desk Personnel, you will support end users by diagnosing and resolving hardware and software problems, managing service desk tickets, and handling network and mobile device incidents. The work is performed onsite and includes responding to up to 30 calls per day.

Key Responsibilities

Provide technical support to end users, troubleshoot hardware and software issues, manage service desk tickets, and resolve network and mobile device problems.
Deliver end-user support and handle up to 30 calls per day.
Troubleshoot printers, print queues, and related hardware/software issues.
Perform Active Directory tasks, including password resets and account unlocks.
Support iPhones and iPads, including VPN, Wi-Fi, and LTE connectivity.
Troubleshoot application access, permissions, and compatibility concerns.
Provide remote support using MSRA, RDP, Microsoft Teams, and Cisco Webex.
Support video conferencing solutions and assist with hardware deployment.
Manage and assign incidents using ServiceNow.

Required Qualifications

Strong customer service and communication skills.
Hands-on experience with Active Directory, printer troubleshooting, iOS support, and network troubleshooting.
Experience using remote support tools and ServiceNow.
Ability to lift at least 50 pounds.

Preferred Experience

Experience in an IT service desk or call center environment, particularly handling high volumes of technical support calls.

Location and Compensation

Location: Nashville, TN (onsite)
Pay: USD 22–25 per hour

Technologies and Tools

Active Directory, iOS
MSRA, RDP
Microsoft Teams, Cisco Webex
ServiceNow
VPN, Wi-Fi, LTE

View full job page →

25d ago

Temporary Technical Support - Psychology

Vanderbilt University Nashville, TN

Nashville, TN

25d ago

Full time Behavioral Experiments Data Analysis Onsite

Apply Now

Job Description

Vanderbilt University is seeking a temporary Technical Support (Psychology) team member for in-person work in Nashville, TN.

Responsibilities

Run in-person experimental sessions, including participant recruitment, equipment setup, and administering questionnaires
Design and pilot behavioral experiments
Write, maintain, and support experiment scripts in Python used for study sessions
Train and evaluate computational models using curated datasets
Create analysis scripts to compare model representations and learning curves against human behavioral data
Organize lab meetings and project check-ins, including agenda preparation
Circulate meeting notes and action items
Present study progress updates to the lab

Requirements

Bachelor’s degree in cognitive science, neuroscience, or a related field
Preferred experience with clinical study recruitment
Preferred experience with REDCap
Preferred experience with machine learning

Technologies

Python
REDCap
Machine learning

Location: Nashville, TN (onsite)

View full job page →

1mo ago

Associate Director, Tech Support Analyst

UBS Nashville, TN

Nashville, TN

1mo ago Closed

Full time Application Support Associate Director Azure Sql

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

Step into a role where you help keep critical trading and risk systems running reliably. Based in Nashville, TN on-site, you will support and improve the workflows and applications used by service and product teams, with a focus on performance, redundancy, and supportability across multiple technical domains.

What you’ll do

Support the Service, Product Manager and FX trading/risk applications across several technical domains.
Maintain a high-quality standard across workflows, processes, tooling, and applications.
Debug and define workarounds for known errors to drive process improvements.
Develop enhancements that improve application performance, redundancy, and supportability.
Share expertise in the management of existing and new IT products and services.

What you bring

Bachelor’s degree (or foreign equivalent) in Engineering (Any), Finance, Computer Science, or a related field.
2 years in the job offered or as Technical Lead, Systems Engineer, or a related occupation.
Experience with: BigPanda, Splunk, JIRA, Grafana, Unix variants such as Linux, databases such as Sybase, Oracle, Microsoft Azure SQL.
Experience with messaging technologies including MQ, Tibco RV, and Tibco EMS.
Experience with SQL, Python, and Unix shell script.

Your career comeback

UBS is open to applications from career returners. Find out more about the program on ubs.com/careercomeback.

The team

You will work within the Tech Support Analyst team in Nashville, TN, supporting service, product manager, and FX trading/risk applications through technical improvements and high-quality operational workflows.

View full job page →

1mo ago

IT Support Specialist

FirstBank Nashville, TN

Nashville, TN

1mo ago Closed

Full time Active Directory Application Support End User Support

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

FirstBank is hiring an in-office IT Support Specialist in Nashville, TN to deliver end-user support, incident response, and core IT administration across the organization.

Responsibilities

Provide responsive, timely support for end-user questions and support requests.
Handle incoming incidents via phone, email, and/or Teams, resolve issues, document outcomes in the Service Desk Tool, and ensure follow-through when incidents are escalated to others.
Set end-user expectations for resolution timelines and communicate status updates as needed.
Coordinate with other IT staff to maintain clear communication on open issues and user-impacting problems.
Support team workflows by distributing outstanding requests, balancing workloads, setting priorities, and meeting deadlines.
Provide helpdesk support for FirstBank standard applications, including:
- Microsoft Windows
- Office 365
- FirstBank core banking application suite
- Workstation encryption
- Spam filtering
- VPN software
Collaborate with escalation paths to resolve complex issues and special application problems.
Adhere to FirstBank established security procedures.
Assist with maintaining documentation for IT procedures and updates to the IT Knowledge Base.
Deliver exceptional customer service to FirstBank associates and partners.
Perform basic administration of Microsoft Active Directory and the Windows environment.
Complete other project duties as assigned.

Requirements

Minimum Associate Degree in IT (or equivalent work experience).
Intermediate to Advanced remote hardware troubleshooting and repair skills.
Strong background in Remote Support and Microsoft technologies (including Office 365) or other relevant technologies.
Certifications desired: ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA, or other certifications.
High degree of self-sufficiency and ability to perform effectively in a banking environment.

Technologies

Microsoft Windows
Office 365
FirstBank core banking application suite
Workstation encryption
Spam filtering
VPN software
Service Desk Tool
Microsoft Active Directory
Teams
ITIL
A+
MCSA/MCSE
CCT
CCNA

Position Summary

Provide top quality IT support to employees across the FirstBank organization.
Respond to incidents through multiple contact points and perform remote IT problem solving.
Coordinate hardware and software setup for new hires, terminations, and transfers.
Support IT application administration and telecommunications support.

View full job page →

2mo ago

Clinical Service Help Desk Analyst

NTT Ltd Nashville, TN 🇺🇸 Remote

Nashville, TN

2mo ago Closed

$38k - $62k/yr Full time Application Support Cerner Clinical Applications

This position is no longer accepting applications (closed Sep 24, 2026).

Job Description

The Clinical Service Help Desk Analyst supports healthcare professionals by handling inbound service desk calls and providing technical and application assistance for clinical systems in a 24x7x365 environment. The role troubleshoots EHR and healthcare application incidents, manages ticket lifecycles through resolution or escalation, and documents interactions in the service management system.

Key Responsibilities

Answer inbound service desk calls from healthcare customers and assist with clinical applications and related technology concerns.
Troubleshoot issues across clinical applications including Epic, Cerner, McKesson, MEDITECH, and other healthcare platforms.
Analyze and resolve problems related to application functionality, workflows, errors, user access, and system behavior.
Collect relevant details from clinicians and users to identify and troubleshoot incidents accurately.
Record troubleshooting steps, resolution information, and customer communication clearly and accurately in the service management system.
Create, update, escalate, and close incident tickets according to established procedures and service-level requirements.
Maintain incident ownership by driving cases toward timely resolution or appropriate escalation.
Provide professional, courteous, and empathetic support to clinicians and healthcare staff.
Deliver reliable customer service while working in a high-volume, fast-paced call center setting.
Coordinate with internal technical teams and client stakeholders when additional investigation or escalation is needed.
Follow security, privacy, service desk, and client-specific procedures.
Sustain productivity and service quality while working in the designated workspace and phone queue for extended periods.
Read and work from computer screens throughout assigned shifts.

Required Qualifications

Minimum of 1 year of call center, customer service, or application support experience.
Minimum of 1 year of technical troubleshooting experience.
High school diploma or equivalent required.
Strong computer literacy and the ability to learn and support clinical applications.
Ability to work in a 24x7x365 service desk operation.
Flexibility for varying shifts, including nights, weekends, holidays, and other non-standard hours.
Schedules may change based on client requirements, business needs, or training requirements.
Account-specific training is generally conducted during daytime hours, regardless of assigned shift.
Overtime may be required based on business and client requirements.
Ability to maintain a quiet, private workspace for confidential healthcare-related calls.
A high-speed wired internet connection is required.
A working cell phone is required for manager communication and Two-Factor Authentication (2FA).
Ability to remain at a workstation and in the phone queue for an 8–10 hour shift with scheduled breaks.
Ability to lift up to 25 lbs when required for equipment setup.
Travel of up to 10% may be required.

Technologies

Epic
Cerner
McKesson
MEDITECH
Two-Factor Authentication (2FA)

Preferred Qualifications and Skills

4+ years of service desk/help desk experience, or an equivalent combination of education and technical troubleshooting experience.
Experience supporting healthcare applications, EHR/EMR systems, or clinical workflows.
Experience working in a call center or high-volume service desk environment.
Experience with one or more of Epic, Cerner, McKesson, and MEDITECH.
Experience supporting healthcare professionals, clinicians, hospitals, or other healthcare organizations.

Strong customer service and service-oriented mindset.
Excellent verbal and written communication skills.
Strong active listening and questioning skills.
Effective technical troubleshooting and problem-solving abilities.
Proficient typing and computer skills.
Strong English communication skills, both verbal and written.
Ability to remain calm, professional, and effective in a fast-paced environment.
Ability to prioritize multiple incidents while maintaining accuracy and attention to detail.
Strong teamwork and collaboration skills.
Ability to work independently while following established procedures and escalation processes.

Benefits

Comprehensive benefits package beginning on the first day of employment.
Medical, dental, and vision insurance with an employer contribution.
Flexible spending or health savings account.
Life and ADD insurance.
Short- and long-term disability coverage.
Paid time off.
Employee assistance.
401k participation with company match.
Additional voluntary or legally required benefits.

Employment and Pay Transparency

This position is available only as a direct employment opportunity with NTT DATA, Inc. or its subsidiaries. Temporary, contract, Corp-to-Corp, or equivalent arrangements will not be considered.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $37,944-$62,000.

Location and Additional Information

Nashville, TN (remote). This role may also be eligible for incentive compensation based on individual and/or company performance. Reference: #LI-NorthAmerica.