Nashville, TN

Support Jobs in Nashville, TN

3 jobs found

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14d ago

In-Home Sales & Tech Support (Part-Time)

Asurion Nashville, TN

Nashville, TN

14d ago

$23+/hr Part time Consultative Sales Customer Service Customer Support

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Job Description

Part-time in-home field role involving travel to customer residences for sales and tech support, with paid training and flexible schedules.

Responsibilities

Be on the front lines helping customers through our Serve, Solve, Sell™ approach.
Start with paid training to prepare you to work independently in the field.
Learn our products and gain hands-on sales experience while building skills in communication, negotiation, and problem-solving.
Ongoing coaching and mentoring will support your growth and help you stay confident and tech-savvy.
In the field, put the Serve, Solve, Sell™ model into action by serving, solving, and selling: Serve — meet customers in-home, in-office, or wherever they are; pre-schedule customer interactions to meet and surpass sales targets; provide exceptional customer service throughout the interaction. Solve — utilize your expertise to address and resolve customers’ tech issues, provide an understandable solution, and ensure customers leave with a resolution that works.

Requirements

Afternoon and evening availability required.
Ability to work a flexible 4+ day schedule (25 hours per week across at least 4 days, with at least one weekend day) if available in your market.
A valid driver’s license and satisfactory driving record with at least 1 year driving experience
Ability to provide proof of valid car insurance (excluded: Manhattan)
A personal vehicle (excluding motorcycles). Travel distances: maximum 120 miles, one-way
Work a varied 5-day week schedule designed to meet customers on their timeline – this will include evenings, weekends and holidays
A personal cellphone
Must be comfortable working around household pets
Efficient, adaptable, goal-oriented and persuasive communication skills
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
Naturally outgoing individual who thrives in human interaction
Note: Work hours may vary based on business needs and market demand; while a standard schedule is provided, flexibility may be required.

Benefits

Base hourly rate is guaranteed for all hours worked and paid bi-weekly. Earned pay can now be accessed early!
Uncapped commissions based on your sales performance paid bi-weekly
Mileage reimbursement based on IRS guidelines paid weekly
35 dollar phone stipend paid monthly
3 weeks paid training where your success is our top priority

Health and Safety Measures

At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work.

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17d ago

Sr. Associate, Tech Support Engineer

L3Harris Technologies Nashville, TN

Nashville, TN

17d ago

Full time Customer Support Help Desk Incident Management

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Job Description

Based in Nashville, this onsite role supports cross-functional teams tasked with sustaining multiple Software Integration Lab configurations for mission-system solutions with national security impact. The Sr. Associate in Technical Support Engineering operates under general direction, applying theoretical knowledge within standard processes to troubleshoot, install, and maintain lab environments and related hardware and software components.

Responsibilities

Coordinate with external IT consultants and contractors to troubleshoot complex processes and projects
Accept multi-tier support requests and log trouble tickets in the database
Provide remote assistance to off-site customers
Participate in program team meetings to understand Software Integration Lab needs
Design SIL solutions aligned with software requirements
Fabricate wiring required to install hardware components
Review event logs for servers and firewalls and monitor alerts
Provide advanced PC hardware and software setup, support, and repair
Install desktop operating systems and application patches
Perform advanced LAN troubleshooting and infrastructure support, including wiring, soldering, troubleshooting, and connectivity
Analyze customer organizational needs and help resolve a broad range of computer problems
Contribute as a multidisciplinary member of production teams
Design, implement, maintain, and improve electrical instruments, equipment, facilities, components, products, and systems for commercial and industrial uses
Approach all duties with a professional and positive attitude

Requirements

Bachelor’s Degree with a minimum of 2 years of related experience; or Graduate Degree or equivalent with 0 to 2 years of related experience; or 6+ years of related experience in lieu of a degree
Two years of experience with schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC/DC theory, electronics, and general build processes including soldering, wiring, PCB handling, and mechanical assembly
Two years of experience operating basic electrical test equipment, electronics tools, and hand tools safely and properly
Two years of networking experience covering LANs, routers, and switches
Technically focused post-secondary education degree
Experience in a VMware environment (ESXi and vCenter)
Experience with bare metal systems/servers building and preparation
Experience administering LANs and primary OSs such as Windows 7, Windows 10, and RHEL Linux
Experience with help desk software such as Dell KACE
Installation and maintenance experience with a variety of third-party software

Technologies

VMware ESXi
VMware vCenter
Dell KACE
Windows 7
Windows 10
RHEL Linux

Location and Schedule

Location: Nashville, TN (onsite). Schedule: 9/80, every other Friday off.

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28d ago

Bilingual Required Patient Portal/IT Help Desk Agent– Level 1 (Managed Services)

Highspring Nashville, TN

Nashville, TN

28d ago

$16 - $19/hr Full time Application Support Bilingual Contact Center

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Job Description

Highspring provides around-the-clock healthcare IT support, helping patients access their portals and resolve technical issues through a dedicated care-focused team in Nashville. In this Bilingual Level 1 Help Desk/Call Center role, you will be the first point of contact for customers seeking timely, courteous assistance, blending solid technical know-how with exceptional service in a fast-paced environment.

Position Details

Location: Nashville, TN (onsite)
Compensation: USD 16 - 19 per hour
Experience: Minimum 1 year in Information Technology and/or Call Center settings
Education: Associate's degree or equivalent experience

Responsibilities

Escalate tickets and issues for the assigned call center as needed
Record and process call transactions accurately using a computer and designated tracking software
Support last-minute coverage needs when required
Review customer information to identify issues by evaluating symptoms
Provide service and support to end users via remote access or Internet channels
Research required information using available resources
Adhere to standard processes and procedures
Follow up with customers and perform scheduled callbacks when necessary
Stay informed with email, team chats, system information, changes, and updates
Adhere to escalation procedures defined by management
Ensure customers receive prompt, accurate, and courteous service

Requirements

1–2 years of experience in Information Technology and/or a Call Center environment preferred
2-year Associates degree or equivalent experience desired
Strong phone etiquette and active listening abilities
Clear written and spoken communication with proficient typing and grammar
Knowledge of customer service principles; ITIL training is a plus
Medical or clinical terminology is preferred but not required
Ability to sit for extended periods
Experience supporting software applications and equipment from a remote helpdesk
Experience with mobile device support (iPhone and Android)
Team player who builds positive relationships across the organization
Strong drive to deliver exceptional customer service in a fast-paced setting
Experience maintaining and troubleshooting all versions of Microsoft Windows OS
Flexibility, adaptability, and creative problem-solving skills

Technologies

Microsoft Windows
ITIL

Preferred Qualifications

Listening skills that accurately interpret what is being said
Sound judgment to form objective interpretations affecting actions
Ability to interpret and communicate value to the appropriate audience
Emotional intelligence with the ability to manage self and others' emotions
Clear, concise, and effective written communication
Adaptability to respond positively to changes, delays, or unexpected events
Self-directed leadership and a commitment to ongoing improvement
Ability to build and maintain strong professional relationships
Confidence in social interactions and collaboration with others

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Support Jobs in Nashville, TN

In-Home Sales & Tech Support (Part-Time)

Sr. Associate, Tech Support Engineer

Bilingual Required Patient Portal/IT Help Desk Agent– Level 1 (Managed Services)

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