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Today

IT Helpdesk Technician

Rice Companies Inc Sauk Rapids, MN

Sauk Rapids, MN

Today

$53k - $63k/yr Full time Active Directory Application Support End User Support

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Job Description

Rice Companies Inc is hiring an IT Helpdesk Technician for an onsite role in Sauk Rapids, MN with remote support for other locations and project sites. You will help Team Members get work done by providing practical, responsive technology support, while also building exposure to broader IT responsibilities as your skills grow.

What you’ll do

Deliver friendly, responsive IT support in person, by phone, email, and remote-support tools.
Troubleshoot and resolve issues across Windows, Microsoft 365, Outlook, Teams, workstation problems, mobile devices, printers, peripherals, and business applications.
Diagnose and address common Wi-Fi, VPN, network connectivity, and user-access issues.
Prioritize incoming support requests based on urgency and business impact, and keep Team Members informed through resolution.
Research unfamiliar problems and work with vendors or escalate more complex issues when appropriate.
Configure and deploy laptops, desktops, monitors, mobile devices, printers, and peripherals for new and changing Team Member needs.
Prepare technology for new hires, workstation updates, conference rooms, remote offices, and job changes.
Maintain accurate equipment inventory, assignments, warranty information, and asset records.
Coordinate approved repairs, replacements, warranty service, and equipment purchases.
Securely decommission equipment following established procedures.
Create, modify, disable, and troubleshoot accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and assigned business applications.
Support onboarding, role changes, and offboarding with appropriate technology access and configuration.
Assist with password resets, multifactor authentication, group memberships, permissions, and software licenses.
Follow established security and access-control procedures and escalate unusual requests.
Support endpoint security, device management, patching, and safe technology practices, including recognizing and escalating phishing, malware, unauthorized access, and other security concerns.
Maintain accurate help desk tickets, troubleshooting procedures, and knowledge-base documentation.
Help Team Members understand technology through approachable instruction.
Identify recurring problems and recommend improvements to support processes, standard configurations, and documentation.

What you bring

1-3 years of help desk, desktop support, technical support, or similar end-user IT experience.
Associate degree in Information Technology, Computer Science, or a related field (preferred).
Hands-on experience troubleshooting Windows computers, hardware and peripherals, and Microsoft 365 applications.
Basic networking knowledge, including IP addressing, DNS, DHCP, Wi-Fi, and VPN.
Ability to independently investigate routine issues and recognize when to escalate.
Strong customer-service and communication skills, including explaining technology to people with different technical backgrounds.
Good organization and follow-through when managing multiple requests.
Judgment to handle confidential employee and company information appropriately.

Tools and technologies you’ll work with

Windows, Microsoft 365, Outlook, Teams
Active Directory, Microsoft Entra ID
Endpoint security, device management, patching
Help desk ticketing systems, remote-support software
Wi-Fi, VPN, IP addressing, DNS, DHCP
Multifactor authentication, password resets
Knowledge-base documentation

Work setup

This position is onsite at the main office and includes remote support for Team Members at other company locations and project sites.
Occasional travel may be required if an issue cannot be resolved remotely.
Because this is a construction environment, there may be occasional exposure to project-office or jobsite environments and associated safety requirements.
Ability to lift and move computer equipment up to 50 pounds, and occasionally bend, reach, or work under desks (reasonable accommodation where applicable).
Working hours are highly consistent, with very occasional additional evening attention tied to project milestones.

Compensation: USD 53,000 - 63,000 per year.

Location: Sauk Rapids, MN (onsite).

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1d ago

Technical Support Analyst

FirstBank Florida San Juan, Puerto Rico

San Juan, Puerto Rico

1d ago

Full time End User Support Help Desk Support Identity and Access Management

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Job Description

FirstBank Florida is hiring a Technical Support Analyst for an onsite role in San Juan, PR focused on system administration, incident support, and reporting.

Responsibilities

Perform and validate system configurations to ensure alignment with corporate policies, best practices, and optimization standards.
Create reports related to policy distribution.
Maintain dashboards that track Operations, Sales, and Customer Experience metrics.
Review system updates and changes, coordinating activities with the System Business Analyst, FBIA Supervisors, System Vendor, and the FB Change Management Committee.
Support FBIA System users by addressing technology incidents.
Carry out Security Group template certification and coordinate permission changes with the CSO when needed.
Maintain updated Role Assignment documentation.
Support execution of Digital Document Destruction processes.
Assist with technology projects managed by the Business System Analyst.
Update procedure documents related to FBIA technology tasks.

Requirements

Education: Bachelor’s degree in system technology or related field, or Associate Degree in System Technology or related field.
Experience: 1–2 years in System Administration or IT Service Desk.
Preferred: 1–2 years of experience in the insurance or bank industry.
Preferred: 6 months–1 year working with reports or dashboards management.
Preferred: Related system administration / service desk certifications.
Skills: interpersonal communication skills; excellent problem solving and decision-making; customer service skills; prioritize tasks, manage deadlines, and coordinate resources effectively.
Tools: proficiency in Microsoft Office (Outlook, Word, Excel).
Language: write, speak, and comprehend English and Spanish (fully bilingual).

Technologies

Microsoft Office 365 applications
Power BI
Co Pilot
Power Automate
Forms
Excel
Power Point
Word

What You’ll Need to Succeed

Bachelor’s degree in system technology or related field, or Associate Degree in System Technology or related field.
1–2 years of experience in System Administration or IT Service Desk.
Preferred: 1–2 years of experience in insurance or bank industry.
Preferred: 6 months–1 year experience working with reports or dashboards management.
Preferred: related system administration / service desk certifications.

Competencies

Interpersonal communication skills
Proficiency in Microsoft Office (Outlook, Word, Excel)
Excellent problem solving and decision-making skills
Customer service skills
Prioritize tasks, manage deadlines, and coordinate resources effectively
Write, speak and comprehend English and Spanish (fully bilingual)

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3d ago

IT Specialist (Desktop Support / Microsoft 365 / Active Directory)

Changing Technologies, Inc. Washington, DC

Washington, DC

3d ago

$53 - $53/hr Contract Active Directory End User Support Help Desk Support

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Job Description

Changing Technologies, Inc. is seeking an IT Specialist to deliver full-range onsite end-user support for DDOT. This contract role focuses on desktop support, Microsoft 365 services, and Active Directory and identity management, with responsibilities extending through September 30, 2027.

Onsite Location and Schedule

Work location: Fully onsite at 250 M Street SE, Washington, DC 20003
Schedule: Full-time, 40 hours per week, Monday through Friday
Start date: November 6, 2026
Contract end date: September 30, 2027
Interview format: Webcam and in person

Role Responsibilities

Act as a primary point of contact for IT support through phone, email, ticketing systems, and in-person assistance
Troubleshoot and resolve hardware, software, and network issues across basic and advanced levels
Support users with account access, password resets, MFA issues, and identity management tasks
Set up, image, deploy workstations, and configure peripherals
Support enterprise applications and departmental systems, including specialized tools
Perform root-cause analysis and implement long-term fixes for recurring issues
Document interactions and technical procedures accurately in the ticketing system
Escalate issues and collaborate with system administrators, infrastructure teams, and vendors
Manage user accounts, security groups, file permissions, and access requests
Mentor and share knowledge with support staff
Assist with system upgrades, patching, deployments, and workstation lifecycle management
Teach users IT policies, procedures, and best practices

Required Qualifications

Bachelor’s degree in IT or a related field, or equivalent experience
6+ years providing IT support, service desk operations, or system troubleshooting
6+ years supporting Windows, macOS, Microsoft 365, Active Directory, and basic networking
6+ years supporting iOS and Android mobile devices, including enterprise management profiles
6+ years supporting Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, Excel, and Word
6+ years diagnosing and resolving basic and complex issues across multiple operating systems
Familiarity with cybersecurity basics such as MFA, endpoint protection, and secure data handling
Experience following ITIL best practices for incident, problem, and change management
Strong communication, customer service, and problem-solving skills
Ability to work independently and as part of a team in a fast-paced environment
Ability to lift, move, and install computer hardware up to 25 to 40 lbs

Technical Skills and Tools

Windows, macOS
Microsoft 365, Outlook, Teams, SharePoint, OneDrive
Active Directory
Microsoft Office applications: Excel, Word
Mobile: iOS, Android
Identity and security: MFA, endpoint protection

Compensation and Contract Details

Pay: USD 53.33 per hour
Job type: Contract
Employment structure: W2 only (no 1099, no Corp-to-Corp)

Benefits

Health insurance

Work Authorization

Must be authorized to work in the United States for the duration of the assignment
CTI participates in E-Verify; employment eligibility for all hires is verified in compliance with applicable state and federal requirements
W2 engagement only; CTI does not work with 1099 or Corp-to-Corp (C2C) arrangements, and third-party or agency submissions will not be considered

How to Apply

Submit your resume through Indeed.

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5d ago

IT Support Specialist

Beacon Technologies Madison, WI

Madison, WI

5d ago

$22 - $30/hr Full time End User Support Hardware Support Help Desk Support

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Job Description

Beacon Technologies is hiring an IT Support Specialist to help keep day-to-day technology running reliably across its Madison, WI team. In this hybrid role, you will respond to support requests, troubleshoot common hardware, software, and connectivity issues, and help users regain access to the systems they need to work.

What you will do

Handle IT support requests through phone, email, or the ticketing system.
Troubleshoot desktop computers, laptops, printers, and software applications.
Support login and account access, including password resets and access-related issues.
Install, configure, and maintain authorized hardware and software.
Diagnose basic network, Wi-Fi, VPN, and connectivity problems.
Document incidents, troubleshooting steps, and final resolutions.
Escalate complex technical problems to senior IT staff when needed.
Assist with employee onboarding and workstation setup.
Maintain IT asset records and technical documentation.
Follow cybersecurity policies and help protect confidential company information.

Key qualifications

High school diploma or equivalent; IT-related education preferred.
Previous IT support, help desk, or technical troubleshooting experience is an advantage.
Familiarity with Windows operating systems and Microsoft 365.
Basic understanding of computer hardware, networking, and user account management.
Strong communication and customer service skills, including the ability to explain technical details to nontechnical users.
Excellent organization, problem-solving, and time-management skills.
Ability to work independently and collaborate with a technical team.

Technologies you will work with

Windows
Microsoft 365
Wi-Fi
VPN

Preferred experience

Experience with IT ticketing and remote support tools.
Familiarity with Microsoft Entra ID or Active Directory.
Basic knowledge of endpoint security and network troubleshooting.
CompTIA A+ certification or equivalent technical training.

Compensation and location

Madison, WI (hybrid). Pay range: USD 22–30 per hour. Education requirement: High school diploma or equivalent.

Benefits

Dental insurance
Flexible schedule
Retirement plan

How to apply

Prepare an updated résumé that highlights your IT troubleshooting, computer support, and customer service experience. Contact Beacon Technologies or visit its verified careers page to confirm current IT Support Specialist openings in Madison, WI.

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