Technical Support Analyst

FirstBank Florida is hiring a Technical Support Analyst for an onsite role in San Juan, PR focused on system administration, incident support, and reporting.

Responsibilities

• Perform and validate system configurations to ensure alignment with corporate policies, best practices, and optimization standards.
• Create reports related to policy distribution.
• Maintain dashboards that track Operations, Sales, and Customer Experience metrics.
• Review system updates and changes, coordinating activities with the System Business Analyst, FBIA Supervisors, System Vendor, and the FB Change Management Committee.
• Support FBIA System users by addressing technology incidents.
• Carry out Security Group template certification and coordinate permission changes with the CSO when needed.
• Maintain updated Role Assignment documentation.
• Support execution of Digital Document Destruction processes.
• Assist with technology projects managed by the Business System Analyst.
• Update procedure documents related to FBIA technology tasks.

Requirements

• Education: Bachelor’s degree in system technology or related field, or Associate Degree in System Technology or related field.
• Experience: 1–2 years in System Administration or IT Service Desk.
• Preferred: 1–2 years of experience in the insurance or bank industry.
• Preferred: 6 months–1 year working with reports or dashboards management.
• Preferred: Related system administration / service desk certifications.
• Skills: interpersonal communication skills; excellent problem solving and decision-making; customer service skills; prioritize tasks, manage deadlines, and coordinate resources effectively.
• Tools: proficiency in Microsoft Office (Outlook, Word, Excel).
• Language: write, speak, and comprehend English and Spanish (fully bilingual).

Technologies

• Microsoft Office 365 applications
• Power BI
• Co Pilot
• Power Automate
• Forms
• Excel
• Power Point
• Word

What You’ll Need to Succeed

• Bachelor’s degree in system technology or related field, or Associate Degree in System Technology or related field.
• 1–2 years of experience in System Administration or IT Service Desk.
• Preferred: 1–2 years of experience in insurance or bank industry.
• Preferred: 6 months–1 year experience working with reports or dashboards management.
• Preferred: related system administration / service desk certifications.

Competencies

• Interpersonal communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Excellent problem solving and decision-making skills
• Customer service skills
• Prioritize tasks, manage deadlines, and coordinate resources effectively
• Write, speak and comprehend English and Spanish (fully bilingual)