IT Specialist (Desktop Support / Microsoft 365 / Active Directory)

Changing Technologies, Inc. is seeking an IT Specialist to deliver full-range onsite end-user support for DDOT. This contract role focuses on desktop support, Microsoft 365 services, and Active Directory and identity management, with responsibilities extending through September 30, 2027.

Onsite Location and Schedule

• Work location: Fully onsite at 250 M Street SE, Washington, DC 20003
• Schedule: Full-time, 40 hours per week, Monday through Friday
• Start date: November 6, 2026
• Contract end date: September 30, 2027
• Interview format: Webcam and in person

Role Responsibilities

• Act as a primary point of contact for IT support through phone, email, ticketing systems, and in-person assistance
• Troubleshoot and resolve hardware, software, and network issues across basic and advanced levels
• Support users with account access, password resets, MFA issues, and identity management tasks
• Set up, image, deploy workstations, and configure peripherals
• Support enterprise applications and departmental systems, including specialized tools
• Perform root-cause analysis and implement long-term fixes for recurring issues
• Document interactions and technical procedures accurately in the ticketing system
• Escalate issues and collaborate with system administrators, infrastructure teams, and vendors
• Manage user accounts, security groups, file permissions, and access requests
• Mentor and share knowledge with support staff
• Assist with system upgrades, patching, deployments, and workstation lifecycle management
• Teach users IT policies, procedures, and best practices

Required Qualifications

• Bachelor’s degree in IT or a related field, or equivalent experience
• 6+ years providing IT support, service desk operations, or system troubleshooting
• 6+ years supporting Windows, macOS, Microsoft 365, Active Directory, and basic networking
• 6+ years supporting iOS and Android mobile devices, including enterprise management profiles
• 6+ years supporting Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, Excel, and Word
• 6+ years diagnosing and resolving basic and complex issues across multiple operating systems
• Familiarity with cybersecurity basics such as MFA, endpoint protection, and secure data handling
• Experience following ITIL best practices for incident, problem, and change management
• Strong communication, customer service, and problem-solving skills
• Ability to work independently and as part of a team in a fast-paced environment
• Ability to lift, move, and install computer hardware up to 25 to 40 lbs

Technical Skills and Tools

• Windows, macOS
• Microsoft 365, Outlook, Teams, SharePoint, OneDrive
• Active Directory
• Microsoft Office applications: Excel, Word
• Mobile: iOS, Android
• Identity and security: MFA, endpoint protection

Compensation and Contract Details

• Pay: USD 53.33 per hour
• Job type: Contract
• Employment structure: W2 only (no 1099, no Corp-to-Corp)

Benefits

• Health insurance

Work Authorization

• Must be authorized to work in the United States for the duration of the assignment
• CTI participates in E-Verify; employment eligibility for all hires is verified in compliance with applicable state and federal requirements
• W2 engagement only; CTI does not work with 1099 or Corp-to-Corp (C2C) arrangements, and third-party or agency submissions will not be considered

How to Apply

Submit your resume through Indeed.