IT Helpdesk Technician

Rice Companies Inc is hiring an IT Helpdesk Technician for an onsite role in Sauk Rapids, MN with remote support for other locations and project sites. You will help Team Members get work done by providing practical, responsive technology support, while also building exposure to broader IT responsibilities as your skills grow.

What you’ll do

• Deliver friendly, responsive IT support in person, by phone, email, and remote-support tools.
• Troubleshoot and resolve issues across Windows, Microsoft 365, Outlook, Teams, workstation problems, mobile devices, printers, peripherals, and business applications.
• Diagnose and address common Wi-Fi, VPN, network connectivity, and user-access issues.
• Prioritize incoming support requests based on urgency and business impact, and keep Team Members informed through resolution.
• Research unfamiliar problems and work with vendors or escalate more complex issues when appropriate.
• Configure and deploy laptops, desktops, monitors, mobile devices, printers, and peripherals for new and changing Team Member needs.
• Prepare technology for new hires, workstation updates, conference rooms, remote offices, and job changes.
• Maintain accurate equipment inventory, assignments, warranty information, and asset records.
• Coordinate approved repairs, replacements, warranty service, and equipment purchases.
• Securely decommission equipment following established procedures.
• Create, modify, disable, and troubleshoot accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and assigned business applications.
• Support onboarding, role changes, and offboarding with appropriate technology access and configuration.
• Assist with password resets, multifactor authentication, group memberships, permissions, and software licenses.
• Follow established security and access-control procedures and escalate unusual requests.
• Support endpoint security, device management, patching, and safe technology practices, including recognizing and escalating phishing, malware, unauthorized access, and other security concerns.
• Maintain accurate help desk tickets, troubleshooting procedures, and knowledge-base documentation.
• Help Team Members understand technology through approachable instruction.
• Identify recurring problems and recommend improvements to support processes, standard configurations, and documentation.

What you bring

• 1-3 years of help desk, desktop support, technical support, or similar end-user IT experience.
• Associate degree in Information Technology, Computer Science, or a related field (preferred).
• Hands-on experience troubleshooting Windows computers, hardware and peripherals, and Microsoft 365 applications.
• Basic networking knowledge, including IP addressing, DNS, DHCP, Wi-Fi, and VPN.
• Ability to independently investigate routine issues and recognize when to escalate.
• Strong customer-service and communication skills, including explaining technology to people with different technical backgrounds.
• Good organization and follow-through when managing multiple requests.
• Judgment to handle confidential employee and company information appropriately.

Tools and technologies you’ll work with

• Windows, Microsoft 365, Outlook, Teams
• Active Directory, Microsoft Entra ID
• Endpoint security, device management, patching
• Help desk ticketing systems, remote-support software
• Wi-Fi, VPN, IP addressing, DNS, DHCP
• Multifactor authentication, password resets
• Knowledge-base documentation

Work setup

• This position is onsite at the main office and includes remote support for Team Members at other company locations and project sites.
• Occasional travel may be required if an issue cannot be resolved remotely.
• Because this is a construction environment, there may be occasional exposure to project-office or jobsite environments and associated safety requirements.
• Ability to lift and move computer equipment up to 50 pounds, and occasionally bend, reach, or work under desks (reasonable accommodation where applicable).
• Working hours are highly consistent, with very occasional additional evening attention tied to project milestones.

Compensation: USD 53,000 - 63,000 per year.

Location: Sauk Rapids, MN (onsite).