Programming Languages

Programming Languages Support Jobs

2 jobs found

2d ago

Support Engineer

Amazon.com Services LLC Reading, MA

Reading, MA

2d ago

$90k - $158k/yr Full time Amazon Web Services Automation AWS

Apply Now

Job Description

Amazon.com Services LLC’s robotics division, specifically the ARTS team, is seeking a Support Engineer to operate onsite in Reading, MA. This role delivers around-the-clock technical support for robotic fulfillment centers, focusing on diagnostics, ticket handling, incident response, and advancing documentation and automated workflows. The position offers a yearly salary range of USD 90,400 to 158,200 and requires a master’s degree or higher with at least four years of relevant experience.

Responsibilities

Conduct advanced diagnostics and resolve critical robotic system issues through data analysis, AI-driven insights, and targeted troubleshooting.
Provide timely, accurate solutions to customer requests via effective ticket management.
Lead high-severity incident responses, coordinating across technical teams and business units to enable rapid resolution of critical robotic system problems.
Drive continual improvement by authoring technical documentation, knowledge base articles, and SOPs, and by designing automated workflows to boost team efficiency and system performance.

Requirements

Bachelor’s degree in Electrical or Mechanical Engineering, or Master’s degree or higher in computer science, engineering, mathematics, or an equivalent field.
Proven ability to communicate complex technical information clearly to executives and non-technical stakeholders, in both written and verbal form.
Strong analytical skills with attention to detail and effective communication, or experience debugging and troubleshooting technical systems.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation, and Lambda.
Experience working with databases and SQL.
Background in automation or monitoring frameworks, deployment, or development.
Proficiency in scripting or programming languages such as Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or similar.
4+ years in a technical role, preferably in support engineering or system administration.

Technologies

Linux/Unix
AWS (VPC, EC2, EBS, S3, SQS, CloudFormation, Lambda)
SQL
Ruby
Python
Shell/BASH scripting
Java
C/C++
C*
Perl

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Sign-on payments
Restricted stock units (RSUs)

BASIC QUALIFICATIONS

Bachelor’s degree in Electrical or Mechanical Engineering, or Master’s degree or higher in computer science, engineering, mathematics, or an equivalent field.
Proven ability to communicate complex technical information clearly to executives and non-technical leaders, in writing and speaking.
Strong analytical skills with attention to detail and effective communication, or experience troubleshooting technical systems.
Experience with Linux/Unix operating systems.
Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation, and Lambda.
Experience working with databases and SQL.
Background in automation or monitoring frameworks, deployment or development.
Proficiency in scripting or programming in Ruby, Python, Shell/BASH, Java, C/C++, C*, Perl, or similar.
4+ years in a technical role, preferably in support engineering or system administration.

PREFERRED QUALIFICATIONS

Knowledge of UNIX/Linux operating systems.

View full job page →

4d ago

Tech Support Analyst

Speed Express Houston, TX

Houston, TX

4d ago

$65k+/yr Full time Python Analytics Application Support

Apply Now

Job Description

At Speed Express, a data-driven logistics team seeks a Tech Support Analyst to bridge the gap between business users, BI teams, and technical squads in Houston. This onsite role focuses on resolving data and system issues, supporting end users, and driving continuous improvement through analysis, with a must-have background in SQL and Python and strong communication skills.

Responsibilities

Serve as the primary point of contact for business users, triaging data and system-related issues, coordinating with business, product, and engineering teams, and driving end-to-end resolution
Apply SQL and Python to log and data investigations, diagnose system or data pipeline problems, and uncover root causes of user-reported issues
Provide routine configuration and account/permission support; assist with on-site support and shift-based coverage as needed
Monitor and validate data accuracy across reports, dashboards, and data feeds; proactively flag anomalies and escalate data quality issues to the appropriate teams
Build and maintain operational dashboards and recurring reports that track support metrics, system health, and issue-resolution trends
Communicate investigation results and data findings clearly to both technical and non-technical stakeholders
Collaborate with BI Developers, Data Engineers, and product teams to investigate and resolve data pipeline, reporting, and user data questions
Participate in UAT and QA activities; conduct post-incident reviews, document lessons learned, and develop standardized support playbooks and knowledge-base documentation
Maintain data definitions, KPI standards, and governance documentation; work with operations teams to identify opportunities to improve data tooling and support processes
Leverage AI-assisted analytics tools to improve investigation efficiency and insight generation; support trend analysis and business performance evaluation where applicable

Requirements

Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Economics, Information Systems, Finance, or a related field
2+ years of experience in data analysis, technical support, or a hybrid data/operations support role
Strong analytical and problem-solving skills
Ability to communicate technical findings to non-technical audiences
Strong troubleshooting mindset with the ability to independently investigate and resolve data and system issues
Experience providing user-facing support; comfortable with on-call or shift-based support arrangements

Technologies

Python
SQL
Microsoft Excel
Power BI
Tableau
AI-assisted analytics tools

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Location

Houston, TX (onsite)

Work Arrangement

On-site

Bilingual Requirement

Bilingual English and Mandarin required; Spanish is a plus

Experience

SQL: 2 years (Required); 2+ years in data analysis, technical support, or a hybrid data/operations role

Language

Mandarin (Required)

Key Competencies

Analytical thinking
Business acumen
Data storytelling and communication
Attention to detail
Stakeholder management
Problem-solving and critical thinking
Curiosity and continuous learning

Preferred Qualifications

Experience with BI and data warehouse environments
Familiarity with dimensional data models and enterprise reporting concepts
Experience supporting operational, financial, or executive reporting
Knowledge of data quality validation and UAT processes
Experience collaborating with cross-functional business teams
Background in logistics, operations, or technical support roles
Familiarity with API integration, log analysis, and monitoring/alerting mechanisms
Proficiency in Excel and/or BI reporting tools for dashboards and ad hoc analysis

Required Technical Skills

Python
SQL
Microsoft Excel
Dashboard and reporting tools such as Power BI or Tableau

Analytical Skills

Statistical analysis
Business analysis
Attribution analysis
Trend and KPI analysis

Additional Skills

AI-assisted analytics tools and productivity platforms
Data interpretation and storytelling
Presentation and communication skills

View full job page →

Programming Languages Support Jobs

Support Engineer

Tech Support Analyst

Get Programming Languages Support Jobs alerts