Technical Support Engineer - Power App

LTM offers a customer-focused technical environment where you can apply your Power Platform expertise to support real business workflows and troubleshoot automation. This onsite role in Bellevue, WA comes with a $65,000 to $70,000 annual compensation range and a benefits package designed to support you and your family, including medical, disability coverage, and paid time off.

Responsibilities

In this role, you will provide application support and help troubleshoot low-code solutions across the Microsoft ecosystem. Work spans Power Apps, Power Automate (including Power Automate for Desktop), and AI-enabled experiences delivered through Copilot Studio and related frameworks.

• Support and troubleshoot Power Platform applications, including integrations, automation workflows, and customer-facing experiences
• Use research-driven problem solving to diagnose issues and apply available tools and resources effectively
• Integrate Power Platform with external systems using connectors, APIs, and data gateways, including on-premises data gateways
• Extend Power Platform capabilities using custom connectors, plugins, JavaScript, and Azure Functions
• Build and refine automation using cloud flows in Power Automate, including advanced automation components such as dataflows
• Support environment and release activities, including solution lifecycle management, version control, and change deployment using DevOps and ALM practices
• Apply security and governance practices by implementing role-based security permissions and compliance controls, including awareness of DLP policies
• Contribute to AI-driven support experiences by working with Dataverse bot frameworks and building copilots or agents using generative AI capabilities
• Develop conversational agents in Copilot Studio and support publishing, administration, and integration of agents
• Support desktop automation workflows by building Power Automate for Desktop (PAD) solutions, including machine setup, installation, and configuration

Requirements

• Hands-on experience with CRM or enterprise application platforms such as Dynamics 365, SAP, Salesforce, or PeopleSoft, or related technologies
• Experience in SaaS product support that includes web frontend development or quality assurance
• Working knowledge of programming languages including C and Python
• Understanding of database technologies such as SQL Server or Oracle
• Strong communication skills, including verbal, written, and active listening abilities
• Experience in a customer-facing service or support role
• Strong interpersonal and collaboration skills demonstrated through work experience
• Passion for continuous learning and professional development
• Strong research, problem solving, and troubleshooting skills using available tools and resources effectively
• Flexibility to work in different shifts outside local business hours and, when required, cover a weekend day based on business needs
• Knowledge of extending Power Platform using custom connectors, plugins, JavaScript, or Azure Functions
• Understanding of security, user roles, permissions, and compliance controls within Power Platform environments
• Exposure to Microsoft Dataverse, including data modeling concepts such as tables and relationships as a core data source
• Ability to build Power Apps using canvas apps, model-driven apps, and portals, using low-code or no-code approaches
• Knowledge of Copilot Studio, including building conversational agents with the ability to integrate with Dynamics 365 CE, Microsoft Teams, and third-party applications; SSO is preferred
• Ability to customize and configure user interfaces, business rules, forms, and views to meet business requirements
• Mandatory skills: Dataverse

Technology Focus

Microsoft Power Platform with Power Apps, Power Automate, Power Automate for Desktop (PAD), Copilot Studio, and Microsoft Dataverse, including integrations with Dynamics 365, SAP, Salesforce, and PeopleSoft. Development and platform extension may involve C, Python, JavaScript, Azure Functions, custom connectors, connectors APIs, data gateways, on-premises data gateways, dataflows, and plugins, along with DevOps and ALM practices.

Benefits

• Comprehensive Medical plan covering medical, dental, and vision
• Short Term and Long-Term Disability coverage
• 401(k) plan with company match
• Life Insurance
• Vacation Time, Sick Leave, and Paid Holidays
• Paid Paternity and Maternity Leave