Security Information And Event Management

Security Information And Event Management Support Jobs

4 jobs found

2d ago

IT Service Desk / NOC Analyst (Second Shift)

Lorien Columbus, OH

Columbus, OH

2d ago

$30 - $34/hr Contract Analytics Cloud Cloud Data Engineering

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Job Description

This entry-level Fusion Center Operations Analyst role supports 24/7 technology monitoring and Incident Response for a contract position based in Columbus, OH (fully onsite). The second-shift team focuses on identifying and triaging alerts, documenting actions, and escalating incidents while following established incident management and operational procedures.

Location and Employment Details

Location: Columbus, OH (fully onsite)
Job Type: Contract
Duration: 12 Months Contract
Schedule: Second Shift, 15:00-23:00
Work Week: Friday thru Tuesday
Days Off: Wednesday/Thursday

Pay

USD 30 - 34 per hour

Role Responsibilities

Assist with identifying IT incidents, prioritizing them, and assessing impact, supporting decision-making processes to help mitigate potential financial or reputational harm to Bread Financial.
Use industry-standard monitoring tools and internal runbooks to perform initial investigations, apply business and system knowledge, and support incident management activities.
Conduct testing to confirm network availability during incident handling and operational validation.
Support timely response to business disruptions and help monitor SLA adherence during significantly impacting incidents.
Assist with communications to inform the enterprise of significant impacts to brand partners, account holders, and/or associates.
Contribute to creation of runbooks and process documentation, identifying opportunities for process improvements.
Use sound judgment and urgency when identifying potential incidents, and coordinate with technical experts to develop monitoring solutions for known issues to support system availability.
Provide general, technical, and operational reports or assessments to stakeholders, translating technical information for non-technical audiences.
Document actions taken in systems of record and respond to problems escalated by leadership.
Participate in change and release implementation activities by monitoring change execution, following runbooks, validating system availability, documenting results, and escalating issues or service impacts as required.

Required Qualifications

Education: High School Diploma or GED
Experience: 0-1 years of experience working in a NOC, SOC, or other operational environment
Tools: Experience working in ServiceNow and Splunk, with monitoring tools such as SolarWinds, Dynatrace, or other industry monitoring platforms
Cloud Certification (one): AWS Cloud Practitioner, Microsoft Azure Fundamentals, or Google Cloud Cloud Digital Leader

Skills and Technologies

ITIL Processes (ITIL v4)
Splunk
ServiceNow Platform
SolarWinds
Dynatrace
SIEM
AWS, Microsoft Azure, Google Cloud
Microsoft Office

Preferred Qualifications

Bachelor’s Degree in Information Systems, Information Technology, Computer Science, or a related field
ITILv4 Foundations Certification
CCNA Certification or similar

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17d ago

Technical Support Representative Senior

Global Payment Holding Company Cincinnati, OH

Cincinnati, OH

17d ago

Full time Senior Application Support Customer Support

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Job Description

Global Payment Holding Company’s Global Technical Service Center is hiring a Senior Technical Support Representative to help keep mission-critical systems running in a 24x7x365 production environment. This hybrid role is based in Cincinnati, OH with a defined schedule designed to support ongoing customer and production needs.

In this position, you will troubleshoot production-impacting issues, partner across teams, and help ensure client incidents move through to resolution. The work includes documentation and clear communication for both technical and nontechnical audiences.

What you’ll do

Provide responsive customer support for production-impacting incidents in a 24x7x365 environment, with holiday coverage may be required.
Use strong soft skills and targeted probing questions to troubleshoot and resolve issues for internal and external clients.
Document and track client incidents in ServiceNow to support timely resolution.
Explain complex technical concepts clearly through verbal and written communication for both technical and nontechnical audiences.
Work as an active team member by building cross-functional relationships, communicating with clarity and empathy, sharing knowledge proactively, and contributing to a positive, inclusive culture.
Give and receive feedback, align priorities with the team, and step in to help teammates meet deadlines and deliver high-quality results.

What you bring

Experience using ServiceNow, Splunk, Mainframe applications, and MS Office 2003/2007/2010/2013.
Ability and willingness to be a self-learner, flexibly interpreting and applying new knowledge.
High school diploma or GED with relevant work experience, or a degree in a business-related field.
Strong customer service skills supporting both internal and external users.

Technologies

ServiceNow
Splunk
Mainframe applications
MS Office 2003
MS Office 2007
MS Office 2010
MS Office 2013

Schedule and work location

Schedule: Sunday-Tuesday and every other Wednesday, 8am-8pm ET.
Hybrid work location: Work 3 days per week at offices in Cincinnati, OH.

Visa sponsorship

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or a valid Green Card Holder.

EEO information

Global Payment Holding Company is an equal opportunity employer. Qualified applicants are evaluated without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
Reasonable accommodations will be provided for qualified disabilities during the hiring process and to perform essential job functions if hired.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.
Washington Candidates: Click here for information on the Fair Chance Act.

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2mo ago

Level 2 IT Support Technician (CMMC / DIB)

Turpin Enterprises, LL Wayzata, MN

Wayzata, MN

2mo ago Closed

$70k - $90k/yr Full time Active Directory Cmmc Level 2 Cybersecurity Tools

This position is no longer accepting applications (closed Sep 27, 2026).

Job Description

In this Level 2 IT Support Technician role, you will manage escalated Tier 2 tickets and handle onsite or remote troubleshooting for client networks and endpoints. The position also supports DIB security control maintenance to support CMMC Level 2 compliance across separate commercial and federal environments.

Responsibilities

Investigate and resolve escalated Tier 2 support tickets covering Windows Server, Microsoft 365, networking, and endpoint issues
Perform onsite and remote troubleshooting for client hardware, software, and network infrastructure
Handle day-to-day identity and endpoint management using Microsoft Entra and Intune, including conditional access and MFA
Work within an RMM and endpoint security stack, including NinjaOne, Defender, CrowdStrike, and a SIEM (training provided for components you have not used)
Support security controls aligned to NIST SP 800-171 and CMMC Level 2, including evidence collection for SSP and POA&M items
Maintain accurate asset inventory and track vulnerability remediation through to closure
Verify backups and test restores according to an established schedule
Document activity in the ticketing system, including root cause, resolution steps, and updates to the knowledge base
Escalate complex issues to Level 3 engineers with complete context and supporting details
Participate in the on-call rotation (currently [X] week in [Y], with an on-call stipend)
Handle FCI and CUI in accordance with documented data handling procedures

Requirements

2 to 4 years of experience in an MSP, help desk, or IT support role (minimum 2 years)
Working knowledge of Windows Server, Active Directory, and networking fundamentals including DNS, DHCP, VPN, and firewalls
Microsoft 365 administration experience across Commercial, GCC, and GCC High tenants, or the ability to learn differences quickly
Hands-on experience with an RMM platform and an endpoint detection tool
Strong troubleshooting skills and the ability to communicate clearly with non-technical clients
Comfort working on a small team and owning tickets end to end
A valid driver’s license and reliable transportation for onsite client visits
Ability to pass a background check; some clients require additional screening and NDAs
U.S. person status as required for access to GCC High and CUI environments

Technologies

Windows Server, Microsoft 365
Microsoft Entra, Intune, conditional access, MFA
NinjaOne, Defender, CrowdStrike, SIEM
NIST SP 800-171, CMMC Level 2, SSP, POA&M
Active Directory, DNS, DHCP, VPN, firewalls

Benefits

401(k) with matching
Health, dental, and vision insurance
Health savings account
Paid time off
Parental leave
Flexible schedule
Professional development assistance

Nice to Have

CompTIA A+, Network+, or Security+ certification
Familiarity with NIST SP 800-171, CMMC, or other compliance frameworks
Experience supporting manufacturing or defense contractor clients
Microsoft or CrowdStrike certifications

Compensation and Location

Pay: $70,000.00 - $90,000.00 per year

Work location: Hybrid remote in Wayzata, MN 55391

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2mo ago

Technical Support Analyst

Garda Capital Partners New York, NY

New York, NY

2mo ago Closed

$90k - $115k/yr Full time Active Directory Arctic Wolf Cloud Platforms

This position is no longer accepting applications (closed Sep 1, 2026).

Job Description

Technical Support Analyst based in Garda Capital Partners' New York office, serving as the primary IT contact for New York employees and a hands-on member of the global infrastructure team, supporting end-user issues, security remediation, and MSP coordination.

Responsibilities

Provide white-glove IT support for the New York office across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems.
Diagnose and resolve a broad range of technical issues, assist executives and trading floor users, and oversee hardware lifecycle from procurement to deployment and inventory management.
Maintain professionalism and adaptability in a fast-moving environment.
Serve as the on-site liaison with the Managed Service Provider, triaging tickets, addressing escalations, tracking SLAs, and coordinating issue resolution among users, the MSP, and internal teams.
Foster collaboration with support and engineering teams to improve responsiveness and service quality.
Support vulnerability remediation activities including patching, configuration hardening, and tracking across endpoints.
Assist incident response efforts and uphold security hygiene through MFA, certificate management, and access reviews.
Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network initiatives, including Intune.
Support headquarters connectivity, contribute to documentation and runbooks, and work with global teams to enhance systems and processes.

Requirements

Minimum of 2 years in IT support or desktop engineering, ideally in financial services or a fast-paced setting.
Strong troubleshooting across Windows and macOS, iOS, Microsoft 365, networking, printing, and hardware.
Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals.
Experience supporting executives or trading floor environments.
Effective communication skills with the ability to prioritize and manage multiple tasks under pressure.
Ability to lift and install IT equipment.
Experience with endpoint management tools such as Intune or SCCM.
Exposure to security tools including EDR/MDR, SIEM, Netskope, Microsoft Defender, and Arctic Wolf.

Technologies

Windows
macOS
iOS
Microsoft 365
Intune
SCCM
Active Directory
Linux
EDR/MDR
SIEM
Netskope
Microsoft Defender
Arctic Wolf

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Security Information And Event Management Support Jobs

IT Service Desk / NOC Analyst (Second Shift)

Technical Support Representative Senior

Level 2 IT Support Technician (CMMC / DIB)

Technical Support Analyst

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