Join a mission-driven team at CACI and contribute to customer success from an on-site role in Linthicum, MD. This Technical Support Specialist position offers a competitive annual salary range of $70,800 - $148,600, a comprehensive benefits package, and a culture built on integrity, collaboration, and continuous growth. You will work alongside vendor partners to diagnose issues, assist users, and ensure smooth access to our systems, with meaningful opportunities to develop your expertise and advance your career.
Responsibilities
- Deliver dependable Tier 1 help desk and Tier 2 escalation support to customers.
- Provide clear technical guidance and resolve issues promptly to minimize downtime.
- Troubleshoot and diagnose technical problems with efficiency and accuracy.
- Create, configure, and manage user accounts to ensure seamless system access.
- Guide customers through application configuration steps to optimize performance.
- Collaborate directly with vendor support teams to resolve complex issues.
Requirements
- Active NSA Facility Security Program (FSP) clearance.
- Proven experience handling help desk tickets, engaging with customers, investigating issues, and communicating status and resolutions clearly.
- Experience with ticketing systems such as Jira or ServiceNow.
- Excellent communication skills to ensure effective, helpful interactions with customers.
- Minimum 10 years of relevant experience.
- Requires TS/SCI with Polygraph clearance to start.
- Bachelor's degree in a technical discipline or equivalent experience.
Technologies
- Jira
- ServiceNow
- Kibana
- Elasticsearch
- Splunk
Benefits
- Impactful work that directly enhances customer experiences every day
- Growth opportunities through continuous learning and career advancement
- Collaborative culture with teammates who value innovation and teamwork
- Flexible work environment that supports balance between professional and personal life
- Healthcare coverage
- Wellness programs
- Financial stability
- Retirement benefits
- Family support
- Continuing education opportunities
- Time off benefits
- A culture of integrity and an environment of trust
- A commitment to continuous growth
Compensation
The salary for this role falls within the range of $70,800 - $148,600 per year. Final compensation is influenced by multiple factors, including geographic location, federal contract labor categories, relevant prior experience, specific skills and certifications, education, and other qualifications. CACI emphasizes work-life balance with flexible options, alongside competitive pay, benefits, and opportunities for learning and development.
