Storage Area Network Support Jobs

2 jobs found

Today

IT Support Engineer

Elevatus Tampa, FL

Tampa, FL

Today

$55k+/yr Full time Azure Cloud Cloud Platform

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Job Description

Elevatus is seeking an on-site IT Support Engineer for the Tampa Bay area. This full-time position in Tampa, FL (onsite) offers an annual salary of USD 55,000 and the chance to work closely with experienced IT consultants. You will be in the office and on site with clients, handling desktop, server, network, and cloud support, maintenance, and project work within a fast-paced MSP/MSSP setting.

Benefits

Influence our growth and direction in a cooperative environment
Friendly, fast-paced working environment
Great opportunity to work closely with experienced IT consultants
Exposure to a wide variety of cutting-edge technologies

Responsibilities

Troubleshoot and resolve end-user, network, and software issues
Document and close issues with clear records
Escalate to senior engineers when needed
Assist clients with installation, configuration, and ongoing usability of workstations, peripherals, and software
Perform regular preventative maintenance checks
Diagnose system emergencies and persevere until resolution
Set up new user profiles and software installations
Collaborate with vendor representatives to resolve software and hardware issues
Install and/or upgrade Microsoft Operating Systems
Follow defined processes and standards
Review security parameters with clients and make recommendations per our standards and processes
Contribute to projects such as system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, and more
Participate in project planning and solution delivery

Requirements

Microsoft 365 and Microsoft Azure experience
Ability to learn and retain new technology skills and troubleshooting processes
Must be a team player and enjoy a fast-paced environment
Ability to multitask and effectively prioritize client issues
Hands-on experience with troubleshooting Windows products, VPNs, performance issues, peripherals, and M365
Microsoft Certifications completed
3+ years of solid Microsoft Windows experience
Excellent problem-solving and customer service skills
Excellent written and verbal communication skills
MSP-specific experience is required

A typical day would involve grabbing support tickets from the queue that require troubleshooting knowledge, as the team operates without L1 engineers.

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2d ago

National Help Desk Specialist

Sharp Electronics Kingsport, TN 🇺🇸 Remote

Kingsport, TN

2d ago

$50k - $70k/yr Full time Active Directory Application Support Backup Management

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Job Description

National Help Desk Specialist role with Sharp Electronics, supporting end-user IT across remote and on-site environments in Kingsport, TN, with a yearly salary between USD 49,800 and 69,740.

Responsibilities

Receive calls and open tickets to resolve issues or escalate as needed
Monitor backup offerings and escalate alerts when necessary
Manage licensing for National Helpdesk offerings
Troubleshoot, monitor, and maintain client computers and desktop applications
Support current Windows operating system versions
Maintain and troubleshoot LAN and WAN networks
Maintain and troubleshoot Microsoft Windows Server environments
Troubleshoot Microsoft Azure technologies
Provide day-to-day technical guidance and assistance to customers
Support current Microsoft Office suites
Escalate unresolved issues through appropriate internal channels
Perform desktop imaging and provisioning for customers
Demonstrate motivation and collaborate effectively in a team setting
Deliver excellent customer service
Translate complex technical terms into clear, layman terms for customers
Occasional weekend work may be required, including remote server updates

Requirements

3 to 5 years of hands-on technical support experience
Microsoft Desktop Certification highly preferred; strong communication skills required
Experience with current Windows operating systems
Remote configuration of smartphones for various email systems preferred
Experience with local and network printers preferred
Basic Windows server administration preferred
LAN/WAN experience with troubleshooting on switches, routers, and firewalls preferred
Familiarity with email server and spam filtering technology preferred
Exceptional communication skills
Energetic, self-motivated, and capable of working well in a team
Ability to work remotely and/or onsite as needed
More than 2 years in hands-on IT roles within business environments
SAN experience is a plus

Technologies

Windows
Windows Server
Azure
Microsoft Office Suites
SAN (Storage Area Network)

Benefits

Comprehensive health, dental, and vision insurance
401(k) retirement plan with competitive employer match
Employee Assistance Program with life and disability insurance
Wellness program
Training, professional development, and mentorship opportunities
Voluntary insurance benefits including auto, home, ID protection, and legal services
A dynamic, innovation-driven culture with emphasis on diversity and continuous improvement

About Sharp Business Systems

Sharp Business Systems (SBS) is the direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the Simply Smarter Office strategy, Sharp Electronics offers a range of innovative technologies and services—from AQUOS interactive display panels and a printers portfolio to a proven suite of managed IT services.

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