Storage Area Network

Storage Area Network Support Jobs

5 jobs found

1d ago

Technical Support Engineer

NetApp Morrisville, NC

Morrisville, NC

1d ago

$125k - $135k/yr Full time Cifs Customer Support Hardware Support

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Job Description

This role provides technical support to customers and partners by diagnosing, troubleshooting, repairing, and debugging NetApp products, including complex escalations that go beyond first-line support. The position also supports knowledge sharing and occasional technical training, with additional value placed on an interest in AI and comfort using AI-driven tools.

Location and Work Model

Location: Morrisville, North Carolina, United States
Work model: Hybrid

Most roles include some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Compensation

Target salary range: USD 125,000 - 135,000 per year

Role Responsibilities

Resolve technical issues that remain unresolved by initial NetApp product support.
Collaborate with other NetApp Technical Support teams and escalate complex cases to Engineering.
Create knowledge base articles to document information and best practices.
Develop deep expertise across NetApp ONTAP architecture, including Core, Hardware, WAFL, NAS, SAN, and Performance.
Troubleshoot challenging technical problems while prioritizing excellent customer service.
Report design and reliability problems or code issues to software engineering.
Occasionally design and deliver technical training or brown-bag sessions.

Required Qualifications

Minimum 10 years in a similar technical support role.
Communication skills: Good written and verbal communication skills, plus strong interpersonal and customer service skills for high-stress and/or ambiguous situations.
Ability to coordinate and collaborate with other GEO peers.
Strong aptitude for learning new technologies and applying them in a customer-facing environment.
Ability to follow standard engineering principles and practices.
Creative approach to problem solving.
Understanding of AI tools, systems, and practices.
Willingness to work weekend night shift for Fri, Sat, and Mon to manage high critical or Priority customer calls and cases handled through queues.
Education: Bachelor’s degree in Engineering or Computer Science, or equivalent experience.

Technologies and Tools

NetApp ONTAP, WAFL, NAS, SAN
iSCSI/FC, NFS, CIFS/SMB
Object storage (S3), TCP/IP, VLANs, routing
VMware, Container Storage, Hyper-V, XenServer
UNIX/Linux, Microsoft Windows
Oracle, SAP, Microsoft Exchange, Microsoft SQL Server
Snapshot/ShadowCopy technology
AI-driven tools
Additional listed cloud concepts: Blob, EBS

Preferred Technical Skills

Data Protection & Backup Expertise: Enterprise backup tools, replication technologies, backup strategies, and recovery concepts.
Storage Systems: NetApp ONTAP architecture, Core, hardware, SAN (iSCSI/FC), NAS (NFS, CIFS/SMB), and object storage (S3).
Networking Fundamentals: TCP/IP, VLANs, and routing.
Virtualization & Platform Integration: VMware and Container Storage.
Cloud & Hybrid Storage: General knowledge of cloud concepts including S3, Blob, EBS.
Operational & Troubleshooting Skills: Root cause analysis across storage, network, and backup layers, plus performance analysis.

Additional Exposure

UNIX/Linux configuration, administration, and technical support.
Microsoft Windows environment configuration, system administration, and technical support.
Interoperability of enterprise applications such as Oracle, SAP, Microsoft Exchange, and Microsoft SQL Server with storage systems and solutions.
Server and desktop virtualization solutions including VMware, Hyper-V, and XenServer.
Backup solutions involving enterprise applications.
Snapshot/ShadowCopy technology.

Benefits

Health Insurance
Life Insurance
Retirement or Pension Plans
Paid Time Off (PTO)
Various Leave options
Performance-Based Incentives
Employee stock purchase plan
Restricted stocks (RSUs)

Job Category and Identifier

Job Category: Customer Support
Job ID: 136593-en_US

AI Disclosure

For select roles, some stages of the hiring process may use artificial intelligence tools to help evaluate applications and candidate selection.

How to Apply

Applications are reviewed only if submitted through NetApp’s company website.

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9d ago

Technical Support Engineer, Federal

Hitachi Washington, DC 🇺🇸 Remote

Washington, DC

9d ago

$70k - $85k/yr Full time Customer Support Federal Fibre Channel

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Job Description

Hitachi Federal is hiring a Technical Support Engineer to deliver first-level technical support to federal government customers. In this remote Washington, DC-based role, you will help investigate alerts, troubleshoot enterprise storage and related infrastructure issues, and coordinate with engineering teams to protect reliability and performance in mission-critical environments.

You will serve as the first point of contact for technical incidents, performing Level 1 triage and diagnostics while maintaining clear communication and accurate case documentation throughout the ticket lifecycle.

Responsibilities

Act as the first point of contact for federal customers experiencing technical issues with enterprise storage systems and related infrastructure.
Receive, document, categorize, and prioritize technical support incidents and service requests.
Perform Level 1 troubleshooting using established procedures, diagnostic tools, and technical knowledge resources.
Investigate basic hardware, software, system performance, and connectivity issues involving enterprise storage arrays and disk drives.
Investigate basic hardware, software, system performance, and connectivity issues involving storage controllers and power supplies.
Investigate basic hardware, software, system performance, and connectivity issues involving network connectivity and switching.
Investigate basic hardware, software, system performance, and connectivity issues involving Fibre Channel and iSCSI connectivity.
Investigate basic hardware, software, system performance, and connectivity issues involving SAN and NAS environments.
Investigate system alerts, alarms, and event logs, including collecting relevant details to support diagnosis.
Collect and analyze system information, logs, error messages, and configuration details to identify and resolve issues.
Follow documented troubleshooting workflows and service-level agreements (SLAs) for timely response, escalation, and resolution.
Provide responsive, professional technical support while maintaining a positive customer experience.
Communicate technical information clearly and effectively to customers with varying technical expertise.
Maintain accurate, detailed case documentation throughout the support ticket lifecycle.
Provide timely customer updates and follow through on open issues until resolution.
Collaborate with Level 2 and Level 3 engineering teams to troubleshoot and escalate complex technical issues.
Share technical knowledge, improve processes, and strengthen overall team effectiveness.
Identify recurring technical issues and communicate trends or potential improvements to engineering and support teams.
Contribute to the development and improvement of troubleshooting procedures and technical knowledge resources.
Participate in ongoing technical training, knowledge-sharing sessions, and professional development opportunities.
Build expertise in enterprise storage, networking, and infrastructure technologies to support continued career growth.

Requirements

U.S. citizenship is required to support federal customer environments.
Foundational knowledge of IT systems, hardware, networking, or technical troubleshooting.
Strong analytical, critical-thinking, and problem-solving skills.
Excellent written and verbal communication skills, with a commitment to exceptional customer support.
Ability to manage multiple technical issues, prioritize competing requests, and maintain accurate documentation.
Strong attention to detail and ability to follow established technical procedures.
Ability to work independently in a remote environment while collaborating effectively with a distributed team.
Demonstrated curiosity, adaptability, and willingness to learn new technologies.
Availability to work an assigned shift within a 24/7/365 support operation, including potential weekends and holidays.
Relevant technical education, certifications, military technical training, or equivalent practical experience.

Technologies

Fibre Channel
iSCSI
SAN
NAS
Windows
Linux
UNIX
VMware
Cisco
Broadcom

Benefits

Medical, Dental, and Vision Insurance
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
401(k) Retirement Savings Plan with Company Match
Company-Paid Life and Disability Insurance
Flexible Paid Time Off and Company Holidays
Employee Assistance Program (EAP)
Employee Stock Purchase Plan (ESPP)
Professional Development and Training Opportunities
Wellness and Employee Recognition Programs
Opportunity to work on industry-leading mission-centric technologies
A collaborative and inclusive workplace culture
Competitive salary and benefits packages

Preferred Qualifications

Experience or familiarity with enterprise storage technologies such as block storage, NAS, or SAN (beneficial but not required).
Experience or familiarity with Windows, Linux, UNIX, or other enterprise operating systems (beneficial but not required).
Experience or familiarity with server hardware, computing platforms, or data center infrastructure (beneficial but not required).
Experience or familiarity with networking fundamentals, TCP/IP, Fibre Channel, and iSCSI (beneficial but not required).
Experience or familiarity with VMware or other virtualization technologies (beneficial but not required).
Experience or familiarity with Cisco or Broadcom networking and switching technologies (beneficial but not required).
Experience or familiarity with cloud storage concepts and infrastructure (beneficial but not required).
Experience or familiarity with technical support ticketing systems and incident management practices (beneficial but not required).
Experience or familiarity with a technical support center, service desk, NOC, or enterprise IT environment (beneficial but not required).
Experience or familiarity with industry certifications such as CompTIA A+, Network+, Server+, or relevant vendor-specific certifications (beneficial but not required).
Experience or familiarity with supporting government customers or regulated technology environments (beneficial but not required).

Compensation

Expected Hiring Range: $70,000 to $85,000 annually.
This position may be eligible for Hitachi Federal’s annual incentive (bonus) program, where applicable, per company policies and plan provisions.

Federal Contractor Statement

As a federal contractor, Hitachi Federal complies with all applicable federal contractor requirements, including equal employment opportunity and affirmative action obligations.
Certain positions may require U.S. citizenship, the ability to obtain and maintain a U.S. Government security clearance, or other government eligibility requirements.
Applicants who require reasonable accommodation during the application or interview process should notify the People & Culture team.

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15d ago

Technical Support Manager

Brookshire Grocery Company Tyler, TX

Tyler, TX

15d ago

Full time Manager Application Support Backup & Recovery

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Job Description

Brookshire Grocery Company is seeking a Technical Support Manager in Tyler, Texas (onsite) to lead a technical support team and keep IT infrastructure running reliably. In this role, you will oversee support delivery and ensure critical systems are maintained, upgraded, tested, and aligned with business needs across servers, VMware environments, backups, and database platforms.

What you’ll do

Oversee maintenance and support for IT infrastructure, keeping server environments, operating systems, VMware, backup solutions, and database management operational, secure, and up to date.
Lead the technical support team that assists users and resolves technical issues, while developing strategies to improve support processes and user satisfaction.
Plan and execute system upgrades and maintenance tasks to minimize disruption to business operations; monitor system performance, schedule improvements, and protect data integrity using effective backup strategies.
Manage the IT support budget and make strategic investment decisions in hardware, software, and training to strengthen support capabilities.
Coordinate with vendors by evaluating proposals, managing contracts, and selecting products and services that support IT infrastructure needs.
Collaborate with IT management, company leaders, and external partners to align support services to business objectives and communicate project requirements, costs, and schedules.
Hire, train, and mentor support staff; conduct performance evaluations; manage team dynamics and encourage professional development.
Ensure technical support activities follow industry best practices and company standards, including developing and maintaining documentation for IT systems and support procedures.
Stay current on technology advancements and IT support trends to improve service quality and system reliability.
Meet with partners to review project status, schedules, accomplishments, and goals.
Ensure system development and maintenance adhere to established standards.
Prepare reports and oversee documentation of systems and system modifications.
Review manuals, periodicals, and technical reports to remain current on developing trends.
Oversee project management efforts for timely completion of technical support initiatives, coordinating across teams and stakeholders.
Lead project and operations budgeting and forecasting to ensure financial resources are allocated effectively for technical support operations and strategic goals.

Key qualifications

Education: Bachelor’s degree in computer science, Information Technology, or related field.
Experience: 5+ years of experience in a technical support leadership role, with a demonstrated track record managing IT infrastructure and support services.
Advanced system administrator knowledge related to SAP ERP, VMware, SAN, and backup systems.
Advanced database systems experience, including HANA, SQL, and DB2.
Advanced knowledge of systems analysis and design techniques.
Intermediate project management skills, including establishing task completion hours, priorities, task allocation, and monitoring schedules.
Intermediate knowledge of Microsoft Office applications: Excel, Access, Word, Outlook, and PowerPoint.
Ability to work effectively with partners, company leaders, and vendors using written and verbal communication.
Ability to analyze complex information, reason through problems, and research information to draw valid conclusions.
Ability to prepare reports and business correspondence.
Ability to lead and motivate others and maintain confidentiality regarding sensitive information.
Ability to learn new technology systems, methods, and processes.
Ability to interpret technical instructions provided in mathematical or diagram form.
Ability to show information in presentation or diagram form.
Must be able to work on-call and flexible schedules, including nights, weekends, and holidays.
Ability to occasionally travel to offsite and out-of-town locations, with possible out-of-town stays.
Ability to be attentive to potential hazards and remedy them or place appropriate warning signs/devices as soon as reasonably possible, and report hazards that cannot be immediately remedied.
Driver eligibility: Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.

Technologies

SAP ERP
VMware
SAN
Backup technologies
HANA
SQL
DB2
Microsoft Office: Excel, Access, Word, Outlook, PowerPoint

Benefits

Comprehensive medical, vision, dental, and prescription coverage.
Paid time off.
401(k) plan with Company contribution.
Exclusive employee discounts.
Scholarships and educational support.
Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

Work context and physical demands

Generally performed in an office environment with quiet to moderate noise levels.
Continuously required: close vision, distance vision, depth perception or ability to focus.
Frequently required: talking and hearing; using hands for reaching, touching, or handling; fine finger movements such as sorting and typing; sitting for long periods.
Occasionally required: pushing, pulling, maneuvering, or lifting up to 40 lbs; bending, kneeling, or squatting; standing or walking.
Attendance at work is required.

Additional notes on the role

You will lead the technical support team to ensure efficient operation and maintenance of IT infrastructure, with ownership of installation, maintenance, upgrades, and testing of critical systems to support service delivery at a high level.

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3mo ago

IT Support Engineer

Elevatus Tampa, FL

Tampa, FL

3mo ago Closed

$55k+/yr Full time Azure Cloud Cloud Platform

This position is no longer accepting applications (closed Sep 1, 2026).

Job Description

Elevatus is seeking an on-site IT Support Engineer for the Tampa Bay area. This full-time position in Tampa, FL (onsite) offers an annual salary of USD 55,000 and the chance to work closely with experienced IT consultants. You will be in the office and on site with clients, handling desktop, server, network, and cloud support, maintenance, and project work within a fast-paced MSP/MSSP setting.

Benefits

Influence our growth and direction in a cooperative environment
Friendly, fast-paced working environment
Great opportunity to work closely with experienced IT consultants
Exposure to a wide variety of cutting-edge technologies

Responsibilities

Troubleshoot and resolve end-user, network, and software issues
Document and close issues with clear records
Escalate to senior engineers when needed
Assist clients with installation, configuration, and ongoing usability of workstations, peripherals, and software
Perform regular preventative maintenance checks
Diagnose system emergencies and persevere until resolution
Set up new user profiles and software installations
Collaborate with vendor representatives to resolve software and hardware issues
Install and/or upgrade Microsoft Operating Systems
Follow defined processes and standards
Review security parameters with clients and make recommendations per our standards and processes
Contribute to projects such as system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, and more
Participate in project planning and solution delivery

Requirements

Microsoft 365 and Microsoft Azure experience
Ability to learn and retain new technology skills and troubleshooting processes
Must be a team player and enjoy a fast-paced environment
Ability to multitask and effectively prioritize client issues
Hands-on experience with troubleshooting Windows products, VPNs, performance issues, peripherals, and M365
Microsoft Certifications completed
3+ years of solid Microsoft Windows experience
Excellent problem-solving and customer service skills
Excellent written and verbal communication skills
MSP-specific experience is required

A typical day would involve grabbing support tickets from the queue that require troubleshooting knowledge, as the team operates without L1 engineers.

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3mo ago

National Help Desk Specialist

Sharp Electronics Kingsport, TN 🇺🇸 Remote

Kingsport, TN

3mo ago Closed

$50k - $70k/yr Full time Active Directory Application Support Backup Management

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

National Help Desk Specialist role with Sharp Electronics, supporting end-user IT across remote and on-site environments in Kingsport, TN, with a yearly salary between USD 49,800 and 69,740.

Responsibilities

Receive calls and open tickets to resolve issues or escalate as needed
Monitor backup offerings and escalate alerts when necessary
Manage licensing for National Helpdesk offerings
Troubleshoot, monitor, and maintain client computers and desktop applications
Support current Windows operating system versions
Maintain and troubleshoot LAN and WAN networks
Maintain and troubleshoot Microsoft Windows Server environments
Troubleshoot Microsoft Azure technologies
Provide day-to-day technical guidance and assistance to customers
Support current Microsoft Office suites
Escalate unresolved issues through appropriate internal channels
Perform desktop imaging and provisioning for customers
Demonstrate motivation and collaborate effectively in a team setting
Deliver excellent customer service
Translate complex technical terms into clear, layman terms for customers
Occasional weekend work may be required, including remote server updates

Requirements

3 to 5 years of hands-on technical support experience
Microsoft Desktop Certification highly preferred; strong communication skills required
Experience with current Windows operating systems
Remote configuration of smartphones for various email systems preferred
Experience with local and network printers preferred
Basic Windows server administration preferred
LAN/WAN experience with troubleshooting on switches, routers, and firewalls preferred
Familiarity with email server and spam filtering technology preferred
Exceptional communication skills
Energetic, self-motivated, and capable of working well in a team
Ability to work remotely and/or onsite as needed
More than 2 years in hands-on IT roles within business environments
SAN experience is a plus

Technologies

Windows
Windows Server
Azure
Microsoft Office Suites
SAN (Storage Area Network)

Benefits

Comprehensive health, dental, and vision insurance
401(k) retirement plan with competitive employer match
Employee Assistance Program with life and disability insurance
Wellness program
Training, professional development, and mentorship opportunities
Voluntary insurance benefits including auto, home, ID protection, and legal services
A dynamic, innovation-driven culture with emphasis on diversity and continuous improvement

About Sharp Business Systems

Sharp Business Systems (SBS) is the direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the Simply Smarter Office strategy, Sharp Electronics offers a range of innovative technologies and services—from AQUOS interactive display panels and a printers portfolio to a proven suite of managed IT services.

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Storage Area Network Support Jobs

Technical Support Engineer

Technical Support Engineer, Federal

Technical Support Manager

IT Support Engineer

National Help Desk Specialist

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