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3 jobs found

14d ago

Desktop Support Technician II

DCH Health System Tuscaloosa, AL

Tuscaloosa, AL

14d ago

Full time Computer Skills E Sign Devices End User Support

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Job Description

DCH Health System offers an on-site, ITIL Tier 2 desktop support role in Tuscaloosa, Alabama, focused on implementing, troubleshooting, and sustaining IT desktop technology. You will work with Windows endpoints, software deployment, imaging, and security compliance, collaborating across IT teams, departments, and vendor partners. Expect annual security training, including HIPAA, and a culture that prioritizes reliable technology, patient care, and professional development in a supportive, team-focused environment.

What you will do

Install, manage, and support Windows PCs & laptops, DELL WYSE thin clients, printers, copiers, phones, scanners, barcode readers, e-Sign devices, tablets, and other endpoint devices.
Maintain devices on wired, wireless, DHCP, and static IP networks; collaborate with vendors and other DCH technical teams as needed.
Deploy approved software through designated deployment systems or standard manual methods.
Proactively improve IT performance, resolve issues, and restore service in coordination with users, IT teams, departments, business partners, and vendor support personnel.
Reproduce user problems to understand root causes and recommend system modifications to reduce future issues.
Support a security-first environment by following IT security policies and completing annual HIPAA security training.
Document progress and maintain thorough records in the IT support system; follow up with users daily and translate technical terms into user-friendly language.
Respond promptly to phone calls and electronic communications.
Utilize the online knowledge base to resolve issues at the lowest escalation point and contribute to knowledge sharing for the team.
Identify high impact or complex issues and escalate rapidly when needed, while documenting attempted actions in the ticket and ensuring escalation awareness.
Participate in Desktop Team on-call coverage, typically 1 out of every 9 weeks.

What you bring

Associates or technical degree in Computer Science or a related field with 1 year of relevant work experience.
Alternatively, a high school diploma or GED with relevant IT certifications plus 2+ years of IT desktop experience, or 3+ years of IT desktop experience.
Read, write, speak, and comprehend English proficiently.

Technologies

Windows, DELL WYSE thin clients, DHCP, Static IP networks
BIOS / Service Pack patching, e-Sign devices
Email, time and attendance software, learning management software, intranet

Work environment and physical demands

On-site presence is essential and frequent interaction with patients, physicians, vendors, and partners occurs in a professional setting.
Customer-facing duties, including occasional dealing with unhappy or difficult individuals, are possible.
On-call coverage is part of the Desktop Team schedule, typically every nine weeks.
Frequent communication via face-to-face meetings, email, and phone is expected; teamwork and adaptability are important as priorities shift.

Physical factors and job requirements

Dynamic, flexible, and static strengths are required for handling equipment and performing mechanical tasks, including lifting up to 50 pounds.
Ability to lift, carry, and maneuver printers, PCs, ladders, and other hardware; occasional climbing and bending movements are necessary.
Frequent sedentary work with periodic light to medium physical tasks; environmental conditions vary and may require indoor or outdoor activity during equipment transport.
Must be able to travel to all Health System facilities and perform duties onsite with reasonable accommodation if needed.
Hearing and vision must be normal or corrected to within normal range.
Physical presence onsite is essential to fulfill role responsibilities.

DCH standards and expectations

Maintain performance, patient and employee satisfaction, and financial standards as outlined in performance evaluations.
Adhere to the Employee Handbook, DCH Behavioral Standards, and all organizational policies and procedures.
Prioritize safety for patients, visitors, and staff, and take action to reduce risks and hazards.
Use electronic mail, time and attendance software, learning management software, and intranet as part of daily duties.
Attend to all duties as assigned and strive to support a compliant, secure, and efficient IT environment.

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1mo ago

Lead Technical Support

Scaled Health White Salmon, WA

White Salmon, WA

1mo ago Closed

$62k - $85k/yr Full time Application Support Device Management End User Support

This position is no longer accepting applications (closed Jul 24, 2026).

Job Description

Scaled Health is seeking a seasoned Lead Technical Support professional to provide on-site IT expertise for healthcare facilities around White Salmon, Washington. This role centers on hands-on troubleshooting, collaboration with MSP vendors, and ensuring uninterrupted clinical operations through a 24/7 on-call cadence.

Responsibilities

Deliver advanced frontline support for hardware and software in healthcare environments, including PCs, laptops, printers, peripherals, and biomedical devices.
Work with physicians, nurses, and administrative staff to understand needs, offer guidance, and resolve technical issues quickly to minimize disruption.
Troubleshoot complex problems under tight timelines, prioritizing patient safety and operational continuity.
Consult with end users to identify root causes and guide them through diagnostic steps.
Join an on-call rotation to provide 24/7 support for critical healthcare operations.
Coordinate with third-party vendors for repairs and replacements; manage relationships with biomedical and software vendors to support clinical services.
Support, maintain, and upgrade Windows endpoints, thin clients, and related operating systems used in healthcare devices.
Manage endpoint software, MDM solutions, and SaaS applications, ensuring updates and security controls are in place.
Oversee lifecycle management of end-user devices, including procurement, asset tracking, and disposal, in line with healthcare regulations.
Implement endpoint security measures to protect patient data, aligning with HIPAA and HITECH requirements.
Maintain thorough documentation and reporting on device health, with attention to healthcare compliance needs.
Create and deploy standardized workstation and device images tailored for healthcare environments with security and compliance in mind.
Maintain accurate device catalogs and asset management systems, especially for hospital and clinic settings.
Oversee device leasing and related financial aspects of ownership and lifecycle in accordance with healthcare regulations.
Demonstrate a strong understanding of device mechanics, operability, and connectivity within large-scale healthcare networks.
Proactively monitor, patch, and update devices to minimize downtime in clinical settings.
Troubleshoot and resolve complex endpoint issues affecting healthcare applications and systems.
Apply ITIL principles to best practices in device and endpoint management.
Show proven experience with endpoint security principles and device management in healthcare contexts.
Critically assess issues to identify root causes and prioritize responses based on potential impact to healthcare operations.

Requirements

Minimum of 5 years of technical support experience, preferably in a healthcare or MSP environment.
Experience with Windows updates, software deployment, and data backup solutions.
Proficiency with troubleshooting tools such as Wireshark for both general IT and healthcare technologies.
Familiarity with data privacy practices and healthcare compliance (HIPAA, HITECH).
Expertise with Windows OS, Thin Clients, mobile devices, and biomedical devices.
Fundamental knowledge of network topology, servers, storage, firewalls, and VPNs, with emphasis on healthcare IT systems.
High School Diploma required; technical certifications preferred (e.g., CompTIA A+, Network+, Healthcare IT certifications).
Customer service: exceptional interpersonal skills with a focus on healthcare settings and managing relationships with clinical and administrative staff.
Technical proficiency: capable of troubleshooting and managing diverse healthcare IT systems and equipment.
Analytical and critical thinking: strong problem-solving abilities with the capacity to assess issues, prioritize responses, and ensure continuity of healthcare operations.
Communication: ability to explain technical concepts to non-technical users clearly.
Mentorship: ability to guide and mentor junior technical support staff.
Teamwork: proven collaboration skills, particularly in high-stakes healthcare environments.
Compliance and security awareness: knowledge of HIPAA, HITECH, and data privacy best practices.

Technologies

Windows OS
Wireshark
MDM solutions
SaaS applications
Thin Clients

Benefits

401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
Retirement plan

Salary

$62,000.00 – $85,000.00 per year

Schedule

8-hour shift
Monday to Friday
On-call rotation for 24/7 support

Location

White Salmon, WA 98672 (onsite)

Work Location

In Person

Qualifications

Education: High School Degree required; relevant technical certifications are a plus.

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2mo ago

Technical Support Specialist

Systematic Business Consulting Portland, TN

Portland, TN

2mo ago Closed

$60k - $65k/yr Full time Application Support Business Systems Computer Skills

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

Technical Support Specialist based in Portland, TN provides first-line IT support for hardware, software, and connectivity across office and plant-floor environments, with travel to multiple locations.

Responsibilities

Provide first-line help desk and end-user support for hardware, software, and connectivity issues.
Troubleshoot and resolve issues involving PCs, laptops, printers, scanners, handheld devices, and related plant-floor equipment.
Support user access, account issues, and basic application troubleshooting needs.
Manage, update, and follow up on support tickets through the IT service management system.
Assist with conference room systems, phone systems, and collaboration technologies.
Perform basic physical support tasks including running cables, terminating connectors, and ensuring device connectivity.
Coordinate with vendors and support onsite technology needs across multiple plant locations.

Requirements

3+ years of desktop support, endpoint support, or IT support experience as an IT specialist or similar role.
Strong troubleshooting skills across PCs, laptops, printers, peripherals, and end-user devices.
Experience as an IT specialist in a business or manufacturing environment.
Familiarity with help desk ticketing systems and support workflows.
Strong customer service, communication, and follow-up skills for IT support.
Ability to manage multiple priorities and stay organized in a fast-paced environment.
Willingness to travel regularly, including monthly travel to Louisville, KY and quarterly travel to Forest, MS; valid driver’s license required.
CompTIA A+ certification or equivalent hands-on IT specialist experience.
Ability to perform basic cabling, connector termination, and physical device setup.
Experience supporting endpoint patching and device lifecycle management.
Exposure to ERP systems (AX or similar platforms) supporting IT specialist users.
Experience working with vendors and service contracts.
Familiarity with Zebra printers, handheld scanners, thin clients, conference room systems, and plant-floor technologies.
Exposure to access control systems, document management platforms, or manufacturing support applications.

Technologies

Zebra printers
Handheld scanners
Conference room systems
ERP systems (AX or similar platforms)
Thin clients
Plant-floor technologies

Benefits

401(k)
Dental insurance
Health insurance
Paid time off

Compensation

Salary: USD 60,000 - 65,000 per year

Work Location

Location: Portland, TN (onsite)

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