Onsite IT Support in Arroyo, PR with a predictable 2nd shift schedule and a contract role that runs for 8 months with potential to extend. Pomeroy provides healthcare-focused benefits, flexible spending options, and additional support through an employee assistance program.
Compensation: $20.00 to $22.00 per hour
Schedule: Monday through Friday, 2:00pm to 11:00pm
Work location: In person (onsite) in Arroyo, PR
Job type: Contract
What you will do
- Identify, research, and resolve technical issues for business end users.
- Respond to tickets and escalations, including acting as 2nd POC for escalated and expedited requests.
- Provide walk-in onsite support for end users.
- Assist with AV support as needed.
- Support Level 3 teams with Smart hands help for areas such as Networking and AV.
- Assist with asset disposition and manage assets by organizing, tracking, and updating them.
- Support onsite client projects and help with acquisition efforts related to new business with the client.
- Support back-office related tasks such as account management, as needed.
What you bring
- 1-5+ years of IT Support experience.
- Basic computer skills.
- CompTIA A+ preferred.
- AD/Azure experience preferred.
- Jira experience preferred.
- Ability to use and troubleshoot applications such as Microsoft Word, Excel, Access, Outlook, and web-based applications.
- Excellent verbal communication and writing skills.
- Strong customer service skills, motivation, and a dependable, responsible approach.
- Reliable transportation required.
- Ability to work effectively with a range of people, from staff to high-level administrators.
- Bilingual: Spanish and English.
Benefits
- Healthcare (Medical, Dental, Vision)
- Dental insurance
- Vision insurance
- Employee assistance program
- Flexible spending account
- Health savings account
- Life insurance
- Employee discount
- Referral program
Physical and mental demands
Tasks require regular sitting and in-person and multimedia communication, using hands with standard office equipment, and reaching with hands and arms. Employees frequently walk, stand, and move about, including for longer distances or traveling between work sites, and must be able to ascend and descend stairs. Close vision and the ability to adjust focus are required. The role also involves written and oral communication, reading and interpreting data and documents, analyzing and solving problems, applying math and reasoning, learning new skills, performing detailed work on multiple concurrent tasks, and interacting with Pomeroy employees, clients, and vendors in a fast-paced, high-quality environment.
Tools and technologies
- CompTIA A+
- AD/Azure
- Jira
- Microsoft Word, Excel, Access, Outlook
- Web based applications
