Dental

Dental Support Jobs

5 jobs found

1d ago

Client Technical Support Advisor (Dental Lab)

4G Dental Lab Spring, TX

Spring, TX

1d ago

$17 - $20/hr Full time Application Support Cloud Platforms Customer Support

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Job Description

The Client Technical Support Advisor for a dental laboratory provides technical support and case management to customers and internal teams, serving as the primary communication link between dentists, technicians, production, and support departments to ensure accurate, efficient case processing and high client satisfaction.

Responsibilities

Serve as the primary point of contact for technical case questions via phone, email, web calls, and other communication channels.
Communicate directly with dentists, clients, technicians, and internal departments to ensure case questions are resolved promptly and accurately.
Troubleshoot technical concerns and provide guidance to clients, Client Experience teams, sales teams, and production departments.
Support Client Experience and internal teams when technical expertise or local case knowledge is required.
Maintain responsiveness and accessibility by meeting service expectations for call handling, email response times, and issue resolution.
Plan, organize, and manage daily communication related to cases in production.
Monitor and follow up on hold cases and unresolved case questions to obtain required information or instructions from clients in a timely manner.
Serve as the primary point of contact for follow-up on unanswered case questions requiring resolution.
Coordinate with production operations, lab leadership, accounting, and other support departments to resolve case-related issues.
Analyze late case reports and support productivity improvement efforts.
Respond to new case delivery date inquiries and related status requests each morning.
Update EasyDent/EDDL systems with case communication responses received directly from clients.
Clearly document customer conversations, case updates, and technical notes in relevant systems for visibility across teams.
Communicate with clients regarding digital scan issues, or opportunities for improved scan or impression quality.
Review digital scans and provide technical feedback to support successful case outcomes.
Process web calls and assist with digital workflows as needed.
Provide consultation support for product-related issues or adjustments as needed.
Support quality assurance activities by reviewing scans, designs, and final products to ensure alignment with client expectations and operational standards.
Lead the process of adding and maintaining appropriate account alerts and quality review preferences within company systems.
Communicate with dental offices regarding back orders, unavailable components, shipping delays, or other implant-related case concerns in a timely and professional manner.
Perform additional job-related duties and special projects as assigned.

Requirements

Strong understanding of dental laboratory products, workflows, and production processes.
Minimum of 2-3 years of experience in a dental laboratory, technical support, production, customer service, or high-volume office environment.
Excellent verbal and written communication skills with the ability to interact professionally with clients and internal teams.
Strong organizational skills with exceptional attention to detail.
Ability to troubleshoot problems, identify solutions, and follow through to resolution.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Proficiency in Microsoft Office Suite and other business software systems.
Strong customer service and relationship management skills.
Ability to work collaboratively across departments and teams.

Technologies

EasyDent/EDDL systems
Microsoft Office Suite
dental case management software
production tracking systems

Location

Spring, TX (onsite)

Pay

USD 17.00 - 20.00 per hour

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Preferred Qualifications

Associate degree preferred.
Experience with dental case management software, production tracking systems, or digital dental workflows.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.
Ability to access and navigate the production facility as needed.

Job Types

Full-time
Part-time

Experience

Dental office or Dental LAB: 1 year (Required)
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)

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12d ago

Dental Laboratory Technical Support

Creo Dent Prosthetics New York, NY

New York, NY

12d ago

$25+/hr Full time Dental Dental Industry Laboratory

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Job Description

Creo Dent Prosthetics operates a Manhattan-based dental laboratory known for its precise restorations and commitment to quality. The team is seeking an experienced Technical Support professional to bolster onsite operations, bringing 5+ years of dental laboratory experience to troubleshoot workflows and assist with technical issues.

Requirements

5+ years of experience in a Dental Laboratory is required.
Good communication abilities.

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Benefit Conditions

Waiting period may apply
Only full-time employees eligible

COVID-19 Precautions

Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place

Job Details

Location: New York, NY (onsite)
Job Type: Full-time
Salary: USD 25 per hour
Work Location: In person
Remote Work: No

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1mo ago

Dental Laboratory Customer Service and Technical Support

Dani Dental Studio Tempe, AZ

Tempe, AZ

1mo ago Closed

Full time Contact Center Customer Service Customer Support

This position is no longer accepting applications (closed Jul 14, 2026).

Job Description

Dani Dental Studio in Tempe, Arizona, seeks a dedicated Dental Laboratory Customer Service and Technical Support specialist to act as the crucial link between the lab and client dentists. In this role, you will handle inquiries, offer technical guidance on restorations and materials, advise on product selections, enter data, and coordinate orders to ensure smooth delivery from start to finish.

Responsibilities

Respond promptly to customer inquiries via phone, email, text, and online platforms in a professional and courteous manner.
Assist dentists and dental technicians with technical questions related to restorations, materials, and procedures.
Provide detailed guidance on product selection, including components and materials for cases ranging from simple to complex full-mouth restorations.
Accurately enter customer data into our systems and maintain up-to-date records of all interactions.
Coordinate with internal teams to ensure timely processing of orders, deliveries, and any special requests.
Troubleshoot technical issues and offer solutions or escalate as needed.

Requirements

Strong understanding of medical terminology related to dentistry and dental restorations.
Proficiency with computers, data entry, and CRM systems; Magic Touch software is a plus but not required.
Exceptional customer service abilities with professional phone etiquette and active listening skills.
Prior experience in a medical office or dental laboratory environment is required.
Solid analytical skills to assess client needs quickly and provide accurate technical support.

Technologies

Magic Touch

Benefits

Medical, dental, and vision insurance
Supplemental insurance including short-term disability, hospitalization, cancer, and accident coverage
Company-paid life insurance
Paid time off for vacation and sick leave, plus paid holidays
401(k) retirement plan
Employee discounts and a supportive team culture
Professional development assistance

Work Location

Onsite in Tempe, AZ

Application Question(s)

Have you accumulated 3+ years of experience in a dental office and/or a dental laboratory?
Do you possess extensive knowledge of fixed restorative products such as crowns and bridges?
Do you regularly collaborate with dentists?
Are you able to reliably commute to Tempe, AZ, Monday through Friday, 8:00 am to 5:00 pm?
Are you skilled at de-escalating customer interactions?

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2mo ago

Dental PC Technician and Help Desk Support

Leis Consulting Group Jacksonville, NC

Jacksonville, NC

2mo ago Closed

$21 - $23/hr Full time Active Directory Computer Skills Customer Service

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

This role provides tier-one IT support to end users within the IT department, handling hardware, software, and network concerns while administering user accounts, managing incident tickets, and delivering practical end-user guidance and training.

Location and Compensation

Location: Marine Corps Base Camp Lejeune, NC (onsite)

Salary: USD 21 - 23 per hour

Responsibilities

Deliver first-line technical assistance to users via phone, email, or in person for hardware, software, and network-related issues, promptly and professionally.
Troubleshoot and resolve technical problems by diagnosing hardware and software faults reported by end users.
Install, configure, and maintain computers, software, printers, and peripheral devices.
Administer Active Directory user accounts and perform password resets as needed.
Manage and close incident tickets in ServiceNow, ensuring timely updates and resolution.
Respond to user inquiries through phone, email, live chat, and instant messaging.
Work with senior IT staff to escalate and resolve complex issues, ensuring effective problem resolution.
Document technical procedures, troubleshooting steps, and support activities clearly for future reference.
Provide end-user training and guidance on technology topics to improve user proficiency and independence.
Receive visitors and calls to determine the nature of requests and direct them to appropriate staff or supply needed information for routine matters.
Assist users with equipment relocations, allocation processes, scheduling training, and system access requirements.
Work environment comprises approximately 80 percent office duties and 20 percent outdoor tasks.

Requirements

Must undergo a federal criminal history background check and security fingerprints.
Hold a CompTIA Security+ certification or an equivalent or higher credential.
HIPAA training to be completed within 30 days of starting the position.
Complete and maintain Basic Life Support (BLS) training for Personal Computer Technicians.
Experience delivering technical support across software applications, mobile devices, hardware, and network systems.
Resume must be signed and dated.
Provide three references.

Technologies

ServiceNow
Active Directory

Questions to Ask Candidates

Have you previously worked as a PC Technician?
Have you worked in a Help Desk Support role before?
Do you hold a CompTIA Security+ Certification or an equivalent higher credential?
Are you able to complete and maintain Basic Life Support (BLS) training for Personal Computer Technicians?
Can you provide tier-one technical support to end-users via phone, email, or in-person, addressing hardware, software, and network issues promptly and professionally?
Are you capable of troubleshooting and resolving technical problems reported by end-users, including diagnosing and fixing hardware and software issues?
Can you install, configure, and maintain computer systems, software, printers, and peripheral devices?

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2mo ago

Information Technology Technical Support – On the Job Training & Flexible Schedule!

Greenberg Dental & Orthodontics Lake Mary, FL

Lake Mary, FL

2mo ago Closed

$20+/hr Full time Computer Skills Dental Flexible Schedule

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Greenberg Dental & Orthodontics is seeking an Information Technology professional to provide on-site support in Lake Mary, Florida. The role includes on-the-job training and offers a flexible schedule, supporting a network of 70 dental offices with hands-on tech care and practical problem solving.

Location

Lake Mary, Florida (onsite)

Position

Part-Time to Full-Time

Job Types

Full-time
Part-time

Salary

$20.00 per hour

Education

No degree required

Responsibilities

Troubleshoot & repair computers, printers, scanners, phones, and credit card machines
Install and configure hardware & software in dental office environments
Provide on-site & remote IT support to ensure smooth office operations
Work hands-on with real-world technology challenges

Requirements

A tech-savvy, problem-solving mindset
Interest in IT and hands-on learning
Strong communication skills

Benefits

Dental insurance
Flexible schedule
Health insurance

Application Question

How many hours would you like to work and what is your ideal schedule?

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Dental Support Jobs

Client Technical Support Advisor (Dental Lab)

Dental Laboratory Technical Support

Dental Laboratory Customer Service and Technical Support

Dental PC Technician and Help Desk Support

Information Technology Technical Support – On the Job Training & Flexible Schedule!

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