Dynatrace

Dynatrace Support Jobs

2 jobs found

1mo ago

Java Springboot Microservices Tech Support

Tata Consultancy Services Canton, MA

Canton, MA

1mo ago Closed

$120k - $140k/yr Full time APIs Application Support Authentication

This position is no longer accepting applications (closed Jul 27, 2026).

Job Description

Tata Consultancy Services is seeking an engineer to provide Tier 2 technical support from its Canton, MA office, focusing on Java Spring Boot microservices, APIs, and integration workloads. This role centers on troubleshooting, performing root cause analysis, monitoring system health, and validating deployments within a complex service ecosystem, on-site in Canton. The position blends hands-on debugging with proactive reliability work to keep data flows and integrations performing smoothly.

Responsibilities

Provide Tier 2 technical support for integration applications, APIs, and microservices.
Diagnose and resolve issues related to data flows, microservices, batch jobs, API failures, and system integrations.
Perform in-depth root cause analysis (RCA) for recurring failures.
Troubleshoot issues in Java Spring Boot based microservices including performance, availability, and functional failures.
Monitor and support REST APIs, event-driven integrations, message queues (Kafka), and batch processes.
Validate integration payloads (JSON/XML) and troubleshoot mapping issues.
Respond proactively to alerts and system degradation.
Participate in patching, releases, and deployment validation.
Document SOPs, troubleshooting guides, and knowledge articles.
Monitor system health using tools Dynatrace.

Requirements

Strong understanding of Java, Spring Boot, and microservices architecture.
Hands-on experience with REST APIs, HTTP protocols, authentication (OAuth2/JWT).
Experience with SQL databases.
Familiarity with message queues (Kafka).
Ability to read and analyze application logs and stack traces.
Knowledge of CI/CD pipelines (Jenkins, Azure DevOps, GitHub Actions, etc.).
Understanding of cloud platforms (Azure) is preferred.

Technologies

Java
Spring Boot
Kafka
REST APIs
OAuth2
JWT
SQL
Jenkins
Azure DevOps
GitHub Actions
Azure
Dynatrace

Benefits

Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Canton, MA

Job Function

Technology

Role

Engineer

Job ID

417654

Education

Bachelor of Computer Science

Salary

USD 120,000 - 140,000 per year

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1mo ago

Production / Technical Support III

Experis Charlotte, NC

Charlotte, NC

1mo ago Closed

$60 - $60/hr Full time Appdynamics Application Support Ca Introscope

This position is no longer accepting applications (closed Jul 15, 2026).

Job Description

Experis is seeking a Production / Technical Support III to manage and troubleshoot applications used within Financial Centers. This role centers on diagnosing complex production issues, guiding escalation for troubleshooting, code reviews, and database updates, all while maintaining strong collaboration with cross-functional teams to sustain system stability. Based in Charlotte, NC with hybrid work options, the position blends hands-on technical work with a disciplined focus on long-term fixes and performance.

Role Overview

As a Production Service Specialist III, you will support, maintain, and troubleshoot applications deployed in Financial Centers. The role emphasizes analyzing intricate production problems, driving them to resolution, and acting as an escalation point for technical troubleshooting, code review, and database updates. You will collaborate with Development, Infrastructure, and Support teams to identify root causes and implement effective solutions that ensure reliability and performance.

Details

Location: Charlotte, NC (hybrid)
Salary: USD 60 - 60 per hour
Minimum experience: 7+ years