The IT Help Desk Technician provides technical support to Millennium employees and contractors, helping resolve PC and technology issues through phone, in-person support, and computer chat. This is an onsite second shift role located in El Segundo, CA.
Role Overview
In this position, you will assist clients so they can properly operate computers and related technology they are having trouble with. Support is delivered to both phone and onsite customers, with follow-up to confirm issues are resolved.
Schedule: Second shift, 3:00pm to 1:00am (onsite in El Segundo, CA).
Pay range: USD 62,050 to 91,250 per year (summary pay range: Level 2). Pay is based on experience and qualifications, as well as market and business considerations.
Key Responsibilities
- Manage Help Desk tickets in a timely and organized manner using the Service Now ticketing system
- Respond to customer issues via phone, email, and computer chat
- Document customer interactions
- Run diagnostics to resolve reported issues
- Support onboarding for new employees
- Escalate issues to the next Tier of IT support when needed
- Install, make changes, and repair computer hardware and software
- Follow up with customers to ensure problems are resolved
- Lift and/or move up to 25 pounds as required
Required Qualifications
- Technical degree or 2+ years of experience in a help desk role
- Availability to work overtime if needed
- Proficiency with Dell Computers using Windows 10/11
- Strong organization skills and ability to keep Help Desk tickets in order
- Ability to obtain a US Security Clearance, which requires US citizenship; a final U.S. clearance post-start is required
- Experience with Active Directory, Office 365, and IP Phones
- Experience with Windows 11
- Experience supporting new employee onboarding
- Flexibility to work a variety of shifts or sites with minimal notice
- Excellent oral communication skills and attention to detail
- Ability to diagnose and resolve basic technical issues for computers, mobile devices, and printers
- CompTIA A+ certification
- CompTIA Security+ certification
Technologies You Will Use
- Service Now
- Dell Computers
- Windows 10
- Windows 11
- Active Directory
- Office 365
- IP Phones
- CompTIA A+
- CompTIA Security+
Benefits
- Generous company match to your 401(k)
- Industry-leading tuition assistance program that pays your institution directly
- Fertility, adoption, and surrogacy benefits
- Up to $10,000 gift match when you support your favorite nonprofit organizations
Total Rewards and Eligibility Notes
Total Rewards include competitive base pay and variable compensation opportunities. Millennium Space Systems provides eligible employees with access to benefit programs generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, and life and disability insurance programs, plus programs that provide for paid and unpaid time away from work. Pay and opportunities are based on candidate experience and qualifications, as well as market and business considerations.
Physical Demands and Work Environment
- Occasionally required to climb or balance; stoop, kneel, crouch, or crawl
- Frequently lift and/or move up to 25 pounds
- Specific vision abilities required: close vision, color vision, and ability to adjust focus
Compliance, Security, and Workplace Requirements
- Conflict of Interest: Candidates must complete the Company’s Conflict of Interest (COI) assessment process
- Drug Free Workplace: Millennium Space Systems, a Boeing Company, is a Drug Free Workplace. Post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in company policies
- Special Access and Citizenship: This position is located at a facility requiring special access. Applicants must be U.S. citizens and eligible for a security clearance
- Clearance: An interim and/or final U.S. Secret Clearance post-start is required
- VISA sponsorship: Employer will not sponsor applicants for employment visa status
- Export control: This is not an Export Control position
- Relocation: Relocation assistance is not a negotiable benefit
Equal Opportunity Employer
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military or veteran status, or other characteristics protected by law.
