Identity Management

Identity Management Support Jobs

4 jobs found

22d ago

Help Desk Manager

Leidos Chantilly, VA

Chantilly, VA

22d ago

$92k - $167k/yr Full time Customer Service Customer Support End User Support

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Job Description

This onsite role in Chantilly, VA leads a technical help desk team and oversees daily operations to ensure timely resolution of user issues.

Responsibilities

Oversee 24/7 help desk operations to maintain continuous coverage
Direct Level II technicians, monitor ticket volumes and performance metrics, and push the team to exceed service targets
Track and analyze support metrics, identify trends in user requests, and produce management-facing reports
Identify improvement opportunities and implement strategies to raise service quality and user satisfaction
Set clear team goals and drive staff to achieve results while maintaining accountability
Coordinate resources during escalated off-hours issues
Develop, implement, and administer training procedures and policies for help desk staff
Own troubleshooting efforts and resolution of technical issues, while identifying root causes
Collaborate with cross-functional teams to optimize handoffs and support strategic initiatives to improve customer experience
Lead weekly team meetings and provide periodic one-on-one coaching
Communicate effectively with senior-level clients

Requirements

Bachelor's degree with 6-8 years of relevant experience, or Master's degree with 2-4 years of relevant experience
Active Security+ certification or ability to obtain prior to starting
Active TS/SCI clearance with ability to be approved for poly
Strong verbal and written communication skills
Ability to quickly learn new software and IT concepts
Strong problem-solving and decision-making abilities
Self-starter who can work both independently and in a team
Familiarity with Commercial Off The Shelf products used by the program: Oracle Identity and Access Management suite, Apache webgates, and CA API Gateway
Experience scripting in a Linux environment using Shell and Bash
Deep understanding of COTS integration and custom code development

Technologies

Oracle Identity and Access Management (IdAM) suite
Apache webgates
Computer Associates (CA) API Gateway
Shell
Bash
Oracle IdAM productions (OAM, OUD, OIF, OID)
WebLogic
Linux/UNIX
LDAPs
PKI Authentication

Benefits

Competitive compensation
Health and Wellness programs
Income protection
Paid leave
Retirement benefits

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22d ago

Helpdesk Technician

DKKD Staffing Los Angeles, CA

Los Angeles, CA

22d ago

$75k+/yr Full time Access Provisioning Active Directory Application Support

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Job Description

Benefits and work environment

This hybrid role in Los Angeles offers a competitive USD 75,000 per year salary and the opportunity to support around 200 employees across Southern California. You will be the first point of contact for technical issues in a fast paced setting, with hybrid onsite options to fit your schedule.

Responsibilities

Act as the initial IT support contact for internal users
Diagnose and resolve issues spanning hardware, software, networks, and systems
Provide support for Microsoft O365, Azure, and Windows 10/11 environments
Administer user accounts, access permissions, and onboarding/offboarding processes
Set up and maintain application provisioning and system access
Troubleshoot email, cloud apps, and workstation problems
Document, track, and monitor issues from report to resolution
Collaborate with the IT team on escalations and continuous improvements

Requirements and qualifications

Experience in Help Desk or Desktop Support at levels 1 or 2
Proven ability to support multiple locations remotely
Strong working knowledge of Microsoft technologies (O365, Azure, Windows)
Experience with ticketing systems
A+ certification required; Network+ preferred
Bachelor’s degree preferred
Strong problem solving and communication skills
Focus on first-line IT support across multiple sites and troubleshooting across systems, users, and applications
Experience with small to mid-size environments (fewer than 500 users)
Hands-on experience with O365 and Azure, Windows 10/11, workstations, infrastructure and network support, cloud apps, email troubleshooting, and user provisioning

Technologies

Microsoft O365
Azure
Windows 10/11
Ticketing systems

About DKKD Staffing

Building teams from CIO to Helpdesk, including HR across the US.

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1mo ago

IT Help Desk Technician

Commercial Electronics, Inc. Gate City, VA

Gate City, VA

1mo ago Closed

$22+/hr Full time Active Directory Computer Skills Hardware Support

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

Commercial Electronics, Inc. offers an onsite IT role in Gate City, VA with a strong benefits package and a clear path for growth. You will be the first point of contact for employee tech issues, manage user accounts and access, deploy new computer systems, and troubleshoot hardware and peripherals. The position pays $22 per hour and includes comprehensive benefits, plus training to support ongoing development.

Responsibilities

Create and manage new user accounts, email, and system access
Deactivate or remove accounts for departing employees
Configure, deploy, and install new computers and software
Troubleshoot hardware issues and peripherals such as printers, monitors, and scanners
Provide first level technical support for employees
Track and document issues and resolutions
Coordinate with third-party IT providers when necessary
Maintain inventory of computer equipment and peripherals
Install connectors and manage cables required by the computer department
Clean, reset, and dispose of old computer equipment

Requirements

Basic understanding of Windows operating systems and Microsoft 365
Basic knowledge of computer hardware and peripherals
Strong problem-solving skills
Good organizational and documentation abilities
Ability to communicate clearly with non-technical staff
Valid driver’s license
Ability to lift and move computer equipment as needed

Technologies

Windows operating systems and Microsoft 365

Benefits

401(k)
Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
Paid Vacation
Paid Personal Leave
Paid Holidays
Tools Provided
Training Provided
Monthly and Yearly Bonuses

Company Overview

Commercial Electronics, Inc. has been a trusted leader in engineering and repair services since 1968, serving a diverse range of industries worldwide. Our expertise spans from early electronic equipment to modern IT infrastructure, enabling us to deliver innovative solutions and reliable support to clients across multiple sectors.

How to Apply

To apply, please submit your resume on Indeed or email it to rcblevins@commercialelectronics.com.

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1mo ago

IT Help Desk Support

Clean Recovery Centers Tampa, FL

Tampa, FL

1mo ago Closed

$15 - $20/hr Full time Application Support Computer Skills Hardware Support

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

This is a Tier 1 IT Help Desk role with Clean Recovery Centers, stationed onsite in Tampa, FL. The position serves as the initial point of contact for IT requests across multiple facilities, providing hands-on support to staff and assisting with device provisioning, onboarding and offboarding, and account management.

Position Overview

Act as the primary contact for IT support across several facilities, handling requests through the helpdesk system, phone, Teams, or in person.
Provide hands-on technical assistance to internal staff spanning clinical, administrative, and operational teams.
Troubleshoot hardware, software, and access issues within a fast paced healthcare setting.
Support Microsoft 365, Kipu EMR, and Salesforce CRM, while administering user accounts in Microsoft Entra / Azure AD.
Assist with device provisioning, onboarding and offboarding, and software installations.
Escalate more complex problems to the IT Manager when necessary.
Maintain clear and accurate documentation of issues and resolutions.

Responsibilities

Provide Tier 1 support via the helpdesk, including ticketing, phone, Teams, and in-person assistance.
Troubleshoot workstations, laptops, printers, peripherals, login problems, and multi-factor authentication challenges.
Assist with configuration and support of Microsoft 365, Kipu EMR, and Salesforce CRM environments.
Manage user accounts within Microsoft Entra / Azure AD and coordinate necessary access changes.
Support device setup, onboarding/offboarding processes, and software deployments.
Escalate advanced or unresolved issues to the IT Manager for resolution.
Document issues and resolutions in a precise, up-to-date manner.

Requirements

High school diploma or equivalent.
Basic understanding of Windows operating systems and hardware.
Strong communication and customer service skills.
Ability to troubleshoot issues and think critically under pressure.
Willingness to learn and adapt to new technologies and processes.

Technologies

Microsoft 365 and Office applications
Azure Entra ID / Azure AD
Salesforce CRM
Kipu EMR
RMM/MDM systems
Security tooling including e Wazuh
Networking platforms such as UniFi and GWN
Helpdesk / ITSM systems

Preferred Qualifications

A+ or similar entry-level certification
Experience with Microsoft 365 or helpdesk environments
Healthcare or multi-site environment experience (preferred)

Work Environment

On-site role supporting multiple locations
Standard 8-hour shifts with occasional after-hours support
Fast-paced environment requiring prompt responsiveness

Compensation

USD 15 - 20 per hour

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