Identity Management

Identity Management Support Jobs

6 jobs found

8d ago

IT Support Specialist

Business Experts Fort Lauderdale, FL

Fort Lauderdale, FL

8d ago

$18+/hr Full time Application Support Cloud Platforms Computer Skills

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Job Description

Business Experts is seeking an IT Support Specialist in Fort Lauderdale, FL to support office technology operations, devices, and networks onsite. This role also acts as a technical connection between IT and B2B sales teams, handling escalation, troubleshooting, onboarding and offboarding, and travel to regional locations in the United States and Canada.

Role Overview

The IT Support Specialist provides IT escalation support for B2B sales systems and client-facing workflows, resolves post-sale technical issues, and supports account lifecycle management. The position includes automation using scripting and SQL, collaboration with Engineering and Product to implement lasting fixes, and data-focused reporting work with Data and Engineering teams.

Key Responsibilities

Serve as the IT escalation point for B2B sales systems, including client and vendor portals, dialers, and pipeline workflows. Identify bottlenecks and manual workarounds, and coordinate with Engineering and Product to build permanent solutions.
Troubleshoot post-sale technical blocks such as portal submission errors, provisioning delays, and system synchronization failures. Work with Finance Data Operations to track orders from sale through activation.
Extract, clean, and analyze campaign data, then translate findings into recommendations and automated dashboards with Data and Engineering teams.
Onboard and offboard staff by provisioning laptops, phones, and workstations through MDM. Manage accounts in Google Workspace and Microsoft Entra ID, recover hardware, and revoke access when employees depart.
Travel to US regional offices and Canadian locations (Toronto, Vancouver, Calgary) to set up offices, deploy hardware, and maintain networks including cabling, switches, Wi-Fi, VPN, LAN, and VoIP. Maintain accurate IT asset inventory.
Use Python, Bash, PowerShell, and SQL to automate administrative tasks, provisioning, and data audits. Support Google Cloud Platform and Microsoft Entra ID administration.

Required Qualifications

Strong working knowledge of Windows 11 Pro, macOS, and iOS.
Hands-on familiarity with B2B field sales or call center operations, including sales workflows, client and vendor portals, telephony and dialers, and post-sale processes.
Familiarity with Python, PowerShell, Bash, or SQL and advanced spreadsheets, plus a strong drive to automate and continue learning.
Basic networking fundamentals: TCP/IP, DNS, DHCP, and VoIP, along with cloud basics including Google Cloud Platform, Microsoft Azure, and Entra ID.
Ability to communicate across Sales and IT contexts, follow procedures, solve issues on the fly (including while traveling), and handle short-notice travel and shifting priorities.
With or without reasonable accommodation, ability to perform essential functions such as extended sitting or standing, repetitive keyboard and mouse use, bending and crouching to run network cabling, assembling office equipment, and safely lifting IT hardware up to 50 lbs.
25% (Required) willingness to travel.
Bachelor’s (Required) degree.
Fort Lauderdale, FL 33309: ability to relocate with an employer provided relocation package (Required).
Frequent travel within the US and periodic travel to Canada, including the ability to travel for work between the United States and Canada.

Technologies

Python, Bash, PowerShell, SQL
Windows 11 Pro, macOS, iOS
Google Workspace, Microsoft Entra ID, MDM
Google Cloud Platform, Microsoft Azure
TCP/IP, DNS, DHCP, VoIP
Wi-Fi, VPN, LAN

Compensation, Growth, and Perks

$18.00 per hour
Non-exempt position; overtime is paid at time and a half in line with federal and Florida law.
Dedicated IT growth track with direct mentorship and a structured runway into Systems Engineering, Cloud Administration, and Business Systems and Data Analysis.
Company-sponsored conferences, technical training, and performance-based company trips.
Complimentary coffee, tea and snacks, plus optional weekly team events.
Professional development assistance.

Benefits

10 days of paid time off per year
Basic company health insurance plan
Company-sponsored conferences
Technical training
Performance-based company trips
Complimentary coffee, tea and snacks
Optional weekly team events
Paid time off
Professional development assistance

Travel and Physical Demands

Frequent travel within the US and periodic travel to Canada is required.
Authorized travel expenses (flights, lodging, per diem and meals) are 100% covered.
Ability to perform essential functions including extended sitting or standing, repetitive keyboard and mouse use, bending and crouching to run network cabling, assembling office equipment, and safely lifting IT hardware up to 50 lbs.

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2mo ago

Information Technology Support Professional

Community Health Resources (CHR) Windsor, CT

Windsor, CT

2mo ago Closed

$23+/hr Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Sep 14, 2026).

Job Description

Community Health Resources (CHR) is seeking an Information Technology Support Professional to serve as a go-to support contact for end users in Windsor, CT. In this onsite role, you will deliver first- and second-level technical assistance, support Microsoft 365 and business applications, and help keep desktop computing and related equipment running reliably.

Role summary

You will support the organization’s desktop computing environment by installing, diagnosing, repairing, maintaining, upgrading, and troubleshooting PC hardware, along with network and voice equipment. You will also troubleshoot issues in person, by phone, or via email, and manage request handling through a ticketing/help desk system while following CHR cybersecurity and IT security policies.

Responsibilities

Act as a primary point of contact for end users to receive high-level support and maintenance for the desktop computing environment.
Provide first- and second-level technical support to employees through phone, email, chat, and in-person assistance.
Diagnose, troubleshoot, and help resolve hardware, software, operating system, and connectivity issues.
Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other IT equipment.
Create and manage user accounts, including passwords, permissions, and application/system access.
Support Microsoft Windows, Microsoft 365, collaboration tools, and other business applications.
Assist with network connectivity issues, including Wi-Fi, VPN, printers, and related infrastructure problems.
Manage and document support requests in a ticketing/help desk system.
Escalate complex issues to appropriate IT personnel or vendors when needed.
Maintain accurate documentation for IT procedures, configurations, inventory, and troubleshooting solutions.
Assist with software deployments, system upgrades, hardware refreshes, and other IT projects.
Monitor and follow established cybersecurity, data protection, access control, and IT security policies.
Provide user training and guidance related to technology, applications, cybersecurity awareness, and best practices.
Support IT asset management, including inventory, deployment, maintenance, and retirement of equipment.
Participate in backup, disaster recovery, and business continuity activities as assigned.
Stay current on emerging technologies and recommend improvements that support productivity, reliability, and security.
Maintain essential IT operations across operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Handle business-critical IT tasks and system improvements, including research and evaluation of emerging technologies, hardware, and software.
Perform other IT-related duties as assigned.

Requirements

Certificate or Associate’s Degree in Computer Science (Bachelor’s or equivalent in Computer Science or related fields preferred), or equivalent combination of education and experience.
2+ years of experience providing technical support in a professional environment.
Strong knowledge of Windows operating systems, Microsoft 365, common business applications, and computer hardware.
Working knowledge of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
Experience using help desk/ticketing systems and remote support tools.
Troubleshooting, analytical, and problem-solving skills.
Excellent written and verbal communication skills, with strong customer service skills and the ability to work effectively with users of varying technical abilities.
Ability to prioritize multiple requests and manage time effectively.
Experience with Active Directory or Microsoft Entra ID.
Experience supporting Microsoft 365 administration.
Familiarity with endpoint management and mobile device management tools.
Knowledge of cybersecurity principles and IT security best practices.
Experience with IT asset management and software deployment.
Relevant certifications such as CompTIA A+, Network+, Microsoft, ITIL, or similar credentials.
A+ certification, MCP or IT Support Certification a plus.

Technologies you will work with

Microsoft 365
Microsoft Windows
TCP/IP, DNS, DHCP
Wi-Fi, VPN
Active Directory, Microsoft Entra ID
Endpoint management, mobile device management
MCP, CompTIA A+, Network+, ITIL

Compensation

USD 23.9216/hour minimum and up, dependent upon experience.
Actual rates are determined at the time of offer based on relevant experience and adherence to internal equity policy; some positions may include program/location differentials and/or sign-on incentives. For part-time roles, the range may be prorated based on hours worked.

Benefits

Generous paid time off, including your birthday.
403b Retirement Plan contributions.
Competitive insurance premiums.
Discounts on pet, auto, and home insurances.
Education and licensure reimbursement.
NHSC loan repayment program offered at select sites.
Tuition Reimbursement/Professional Development program.
Internal career fairs with a recruiter to discuss career goals.
Plenty of growth opportunities.
Free trainings, clinical supervision, and mentoring available at many programs.
Annual wellness stipend.
3 free confidential counseling sessions available 24/7 through an employee assistance program, for employees and household dependents.
FREE premium subscription to the Calm app for you and up to 5 family members.
Virtual bring your pet to work lunches, free weekly yoga, employee appreciation events, and more.
Employee-lead resource groups, leadership luncheons with the CEO, and participation in agency committees.
Weekly video messages directly from the CEO and monthly newsletters.
Many listed benefits are available to all staff regardless of hours worked; eligibility may apply for some benefits.

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4mo ago

Help Desk Manager

Leidos Chantilly, VA

Chantilly, VA

4mo ago Closed

$92k - $167k/yr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Jul 24, 2026).

Job Description

This onsite role in Chantilly, VA leads a technical help desk team and oversees daily operations to ensure timely resolution of user issues.

Responsibilities

Oversee 24/7 help desk operations to maintain continuous coverage
Direct Level II technicians, monitor ticket volumes and performance metrics, and push the team to exceed service targets
Track and analyze support metrics, identify trends in user requests, and produce management-facing reports
Identify improvement opportunities and implement strategies to raise service quality and user satisfaction
Set clear team goals and drive staff to achieve results while maintaining accountability
Coordinate resources during escalated off-hours issues
Develop, implement, and administer training procedures and policies for help desk staff
Own troubleshooting efforts and resolution of technical issues, while identifying root causes
Collaborate with cross-functional teams to optimize handoffs and support strategic initiatives to improve customer experience
Lead weekly team meetings and provide periodic one-on-one coaching
Communicate effectively with senior-level clients

Requirements

Bachelor's degree with 6-8 years of relevant experience, or Master's degree with 2-4 years of relevant experience
Active Security+ certification or ability to obtain prior to starting
Active TS/SCI clearance with ability to be approved for poly
Strong verbal and written communication skills
Ability to quickly learn new software and IT concepts
Strong problem-solving and decision-making abilities
Self-starter who can work both independently and in a team
Familiarity with Commercial Off The Shelf products used by the program: Oracle Identity and Access Management suite, Apache webgates, and CA API Gateway
Experience scripting in a Linux environment using Shell and Bash
Deep understanding of COTS integration and custom code development

Technologies

Oracle Identity and Access Management (IdAM) suite
Apache webgates
Computer Associates (CA) API Gateway
Shell
Bash
Oracle IdAM productions (OAM, OUD, OIF, OID)
WebLogic
Linux/UNIX
LDAPs
PKI Authentication

Benefits

Competitive compensation
Health and Wellness programs
Income protection
Paid leave
Retirement benefits

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4mo ago

Helpdesk Technician

DKKD Staffing Los Angeles, CA

Los Angeles, CA

4mo ago Closed

$75k+/yr Full time Access Provisioning Active Directory Application Support

This position is no longer accepting applications (closed Jul 24, 2026).

Job Description

Benefits and work environment

This hybrid role in Los Angeles offers a competitive USD 75,000 per year salary and the opportunity to support around 200 employees across Southern California. You will be the first point of contact for technical issues in a fast paced setting, with hybrid onsite options to fit your schedule.

Responsibilities

Act as the initial IT support contact for internal users
Diagnose and resolve issues spanning hardware, software, networks, and systems
Provide support for Microsoft O365, Azure, and Windows 10/11 environments
Administer user accounts, access permissions, and onboarding/offboarding processes
Set up and maintain application provisioning and system access
Troubleshoot email, cloud apps, and workstation problems
Document, track, and monitor issues from report to resolution
Collaborate with the IT team on escalations and continuous improvements

Requirements and qualifications

Experience in Help Desk or Desktop Support at levels 1 or 2
Proven ability to support multiple locations remotely
Strong working knowledge of Microsoft technologies (O365, Azure, Windows)
Experience with ticketing systems
A+ certification required; Network+ preferred
Bachelor’s degree preferred
Strong problem solving and communication skills
Focus on first-line IT support across multiple sites and troubleshooting across systems, users, and applications
Experience with small to mid-size environments (fewer than 500 users)
Hands-on experience with O365 and Azure, Windows 10/11, workstations, infrastructure and network support, cloud apps, email troubleshooting, and user provisioning

Technologies

Microsoft O365
Azure
Windows 10/11
Ticketing systems

About DKKD Staffing

Building teams from CIO to Helpdesk, including HR across the US.

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5mo ago

IT Help Desk Technician

Commercial Electronics, Inc. Gate City, VA

Gate City, VA

5mo ago Closed

$22+/hr Full time Active Directory Computer Skills Hardware Support

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

Commercial Electronics, Inc. offers an onsite IT role in Gate City, VA with a strong benefits package and a clear path for growth. You will be the first point of contact for employee tech issues, manage user accounts and access, deploy new computer systems, and troubleshoot hardware and peripherals. The position pays $22 per hour and includes comprehensive benefits, plus training to support ongoing development.

Responsibilities

Create and manage new user accounts, email, and system access
Deactivate or remove accounts for departing employees
Configure, deploy, and install new computers and software
Troubleshoot hardware issues and peripherals such as printers, monitors, and scanners
Provide first level technical support for employees
Track and document issues and resolutions
Coordinate with third-party IT providers when necessary
Maintain inventory of computer equipment and peripherals
Install connectors and manage cables required by the computer department
Clean, reset, and dispose of old computer equipment

Requirements

Basic understanding of Windows operating systems and Microsoft 365
Basic knowledge of computer hardware and peripherals
Strong problem-solving skills
Good organizational and documentation abilities
Ability to communicate clearly with non-technical staff
Valid driver’s license
Ability to lift and move computer equipment as needed

Technologies

Windows operating systems and Microsoft 365

Benefits

401(k)
Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
Paid Vacation
Paid Personal Leave
Paid Holidays
Tools Provided
Training Provided
Monthly and Yearly Bonuses

Company Overview

Commercial Electronics, Inc. has been a trusted leader in engineering and repair services since 1968, serving a diverse range of industries worldwide. Our expertise spans from early electronic equipment to modern IT infrastructure, enabling us to deliver innovative solutions and reliable support to clients across multiple sectors.

How to Apply

To apply, please submit your resume on Indeed or email it to rcblevins@commercialelectronics.com.

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5mo ago

IT Help Desk Support

Clean Recovery Centers Tampa, FL

Tampa, FL

5mo ago Closed

$15 - $20/hr Full time Application Support Computer Skills Hardware Support

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

This is a Tier 1 IT Help Desk role with Clean Recovery Centers, stationed onsite in Tampa, FL. The position serves as the initial point of contact for IT requests across multiple facilities, providing hands-on support to staff and assisting with device provisioning, onboarding and offboarding, and account management.

Position Overview

Act as the primary contact for IT support across several facilities, handling requests through the helpdesk system, phone, Teams, or in person.
Provide hands-on technical assistance to internal staff spanning clinical, administrative, and operational teams.
Troubleshoot hardware, software, and access issues within a fast paced healthcare setting.
Support Microsoft 365, Kipu EMR, and Salesforce CRM, while administering user accounts in Microsoft Entra / Azure AD.
Assist with device provisioning, onboarding and offboarding, and software installations.
Escalate more complex problems to the IT Manager when necessary.
Maintain clear and accurate documentation of issues and resolutions.

Responsibilities

Provide Tier 1 support via the helpdesk, including ticketing, phone, Teams, and in-person assistance.
Troubleshoot workstations, laptops, printers, peripherals, login problems, and multi-factor authentication challenges.
Assist with configuration and support of Microsoft 365, Kipu EMR, and Salesforce CRM environments.
Manage user accounts within Microsoft Entra / Azure AD and coordinate necessary access changes.
Support device setup, onboarding/offboarding processes, and software deployments.
Escalate advanced or unresolved issues to the IT Manager for resolution.
Document issues and resolutions in a precise, up-to-date manner.

Requirements

High school diploma or equivalent.
Basic understanding of Windows operating systems and hardware.
Strong communication and customer service skills.
Ability to troubleshoot issues and think critically under pressure.
Willingness to learn and adapt to new technologies and processes.

Technologies

Microsoft 365 and Office applications
Azure Entra ID / Azure AD
Salesforce CRM
Kipu EMR
RMM/MDM systems
Security tooling including e Wazuh
Networking platforms such as UniFi and GWN
Helpdesk / ITSM systems

Preferred Qualifications

A+ or similar entry-level certification
Experience with Microsoft 365 or helpdesk environments
Healthcare or multi-site environment experience (preferred)

Work Environment

On-site role supporting multiple locations
Standard 8-hour shifts with occasional after-hours support
Fast-paced environment requiring prompt responsiveness

Compensation

USD 15 - 20 per hour

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