IT Help Desk Support

This is a Tier 1 IT Help Desk role with Clean Recovery Centers, stationed onsite in Tampa, FL. The position serves as the initial point of contact for IT requests across multiple facilities, providing hands-on support to staff and assisting with device provisioning, onboarding and offboarding, and account management.

Position Overview

• Act as the primary contact for IT support across several facilities, handling requests through the helpdesk system, phone, Teams, or in person.
• Provide hands-on technical assistance to internal staff spanning clinical, administrative, and operational teams.
• Troubleshoot hardware, software, and access issues within a fast paced healthcare setting.
• Support Microsoft 365, Kipu EMR, and Salesforce CRM, while administering user accounts in Microsoft Entra / Azure AD.
• Assist with device provisioning, onboarding and offboarding, and software installations.
• Escalate more complex problems to the IT Manager when necessary.
• Maintain clear and accurate documentation of issues and resolutions.

Responsibilities

• Provide Tier 1 support via the helpdesk, including ticketing, phone, Teams, and in-person assistance.
• Troubleshoot workstations, laptops, printers, peripherals, login problems, and multi-factor authentication challenges.
• Assist with configuration and support of Microsoft 365, Kipu EMR, and Salesforce CRM environments.
• Manage user accounts within Microsoft Entra / Azure AD and coordinate necessary access changes.
• Support device setup, onboarding/offboarding processes, and software deployments.
• Escalate advanced or unresolved issues to the IT Manager for resolution.
• Document issues and resolutions in a precise, up-to-date manner.

Requirements

• High school diploma or equivalent.
• Basic understanding of Windows operating systems and hardware.
• Strong communication and customer service skills.
• Ability to troubleshoot issues and think critically under pressure.
• Willingness to learn and adapt to new technologies and processes.

Technologies

• Microsoft 365 and Office applications
• Azure Entra ID / Azure AD
• Salesforce CRM
• Kipu EMR
• RMM/MDM systems
• Security tooling including e Wazuh
• Networking platforms such as UniFi and GWN
• Helpdesk / ITSM systems

Preferred Qualifications

• A+ or similar entry-level certification
• Experience with Microsoft 365 or helpdesk environments
• Healthcare or multi-site environment experience (preferred)

Work Environment

• On-site role supporting multiple locations
• Standard 8-hour shifts with occasional after-hours support
• Fast-paced environment requiring prompt responsiveness

Compensation

USD 15 - 20 per hour