IT Support Specialist

Business Experts is seeking an IT Support Specialist in Fort Lauderdale, FL to support office technology operations, devices, and networks onsite. This role also acts as a technical connection between IT and B2B sales teams, handling escalation, troubleshooting, onboarding and offboarding, and travel to regional locations in the United States and Canada.

Role Overview

The IT Support Specialist provides IT escalation support for B2B sales systems and client-facing workflows, resolves post-sale technical issues, and supports account lifecycle management. The position includes automation using scripting and SQL, collaboration with Engineering and Product to implement lasting fixes, and data-focused reporting work with Data and Engineering teams.

Key Responsibilities

• Serve as the IT escalation point for B2B sales systems, including client and vendor portals, dialers, and pipeline workflows. Identify bottlenecks and manual workarounds, and coordinate with Engineering and Product to build permanent solutions.
• Troubleshoot post-sale technical blocks such as portal submission errors, provisioning delays, and system synchronization failures. Work with Finance Data Operations to track orders from sale through activation.
• Extract, clean, and analyze campaign data, then translate findings into recommendations and automated dashboards with Data and Engineering teams.
• Onboard and offboard staff by provisioning laptops, phones, and workstations through MDM. Manage accounts in Google Workspace and Microsoft Entra ID, recover hardware, and revoke access when employees depart.
• Travel to US regional offices and Canadian locations (Toronto, Vancouver, Calgary) to set up offices, deploy hardware, and maintain networks including cabling, switches, Wi-Fi, VPN, LAN, and VoIP. Maintain accurate IT asset inventory.
• Use Python, Bash, PowerShell, and SQL to automate administrative tasks, provisioning, and data audits. Support Google Cloud Platform and Microsoft Entra ID administration.

Required Qualifications

• Strong working knowledge of Windows 11 Pro, macOS, and iOS.
• Hands-on familiarity with B2B field sales or call center operations, including sales workflows, client and vendor portals, telephony and dialers, and post-sale processes.
• Familiarity with Python, PowerShell, Bash, or SQL and advanced spreadsheets, plus a strong drive to automate and continue learning.
• Basic networking fundamentals: TCP/IP, DNS, DHCP, and VoIP, along with cloud basics including Google Cloud Platform, Microsoft Azure, and Entra ID.
• Ability to communicate across Sales and IT contexts, follow procedures, solve issues on the fly (including while traveling), and handle short-notice travel and shifting priorities.
• With or without reasonable accommodation, ability to perform essential functions such as extended sitting or standing, repetitive keyboard and mouse use, bending and crouching to run network cabling, assembling office equipment, and safely lifting IT hardware up to 50 lbs.
• 25% (Required) willingness to travel.
• Bachelor’s (Required) degree.
• Fort Lauderdale, FL 33309: ability to relocate with an employer provided relocation package (Required).
• Frequent travel within the US and periodic travel to Canada, including the ability to travel for work between the United States and Canada.

Technologies

• Python, Bash, PowerShell, SQL
• Windows 11 Pro, macOS, iOS
• Google Workspace, Microsoft Entra ID, MDM
• Google Cloud Platform, Microsoft Azure
• TCP/IP, DNS, DHCP, VoIP
• Wi-Fi, VPN, LAN

Compensation, Growth, and Perks

• $18.00 per hour
• Non-exempt position; overtime is paid at time and a half in line with federal and Florida law.
• Dedicated IT growth track with direct mentorship and a structured runway into Systems Engineering, Cloud Administration, and Business Systems and Data Analysis.
• Company-sponsored conferences, technical training, and performance-based company trips.
• Complimentary coffee, tea and snacks, plus optional weekly team events.
• Professional development assistance.

Benefits

• 10 days of paid time off per year
• Basic company health insurance plan
• Company-sponsored conferences
• Technical training
• Performance-based company trips
• Complimentary coffee, tea and snacks
• Optional weekly team events
• Paid time off
• Professional development assistance

Travel and Physical Demands

• Frequent travel within the US and periodic travel to Canada is required.
• Authorized travel expenses (flights, lodging, per diem and meals) are 100% covered.
• Ability to perform essential functions including extended sitting or standing, repetitive keyboard and mouse use, bending and crouching to run network cabling, assembling office equipment, and safely lifting IT hardware up to 50 lbs.