IT Help Desk Associate

Radiant Industries is seeking an IT Help Desk Associate for on-site work in El Segundo, CA. This role provides first-line IT support for end users, manages Jira tickets, handles onboarding and offboarding, and maintains IT operations at the El Segundo headquarters. The position offers an hourly rate of $30 to $35.

Benefits

• Stock: Substantial incentive stock plan for all full-time employees.
• Medical: 100% coverage up to base silver level plan for the employee, 50% for dependents; platinum options available.
• One Medical: Sponsored memberships for employees and their dependents.
• Vision: 100% top tier plan coverage plus 50% for dependents.
• Dental: 100% top tier plan coverage, orthodontia included, 50% for dependents.
• Voluntary benefits: life, accident, hospital, critical illness, commuter and FSA/HSA are offered as employee contributed benefits.
• Parental leave: 8 weeks paid leave for all parents; additional paid pregnancy leave for CA employees.
• Perks: Daily catered lunch, free snacks and drinks.
• Work-life balance: Flexible PTO and remote workday allocation.
• Culture: Company and team-bonding events, happy hours and in-person camaraderie.
• Location: Beautiful El Segundo headquarters, close to the Pacific Ocean.

Responsibilities

• Provide first-line technical assistance and support to both in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals.
• Manage the Jira support request system to ensure timely and effective issue resolution.
• Maintain IT inventory, including workstations and accessories.
• Collaborate with other IT team members to complete user-facing projects.
• Provide smooth onboarding and offboarding for all employees and contractors.
• Develop and maintain documentation and processes as the company scales.

Requirements

• 1+ years in a help desk, IT associate, or similar role.
• Basic knowledge of troubleshooting Windows devices (consumer or enterprise).
• Excellent verbal and written communication skills.
• Strong attention to detail in issue resolution and proactive follow-up in process improvement.

Technologies

• Jira
• Windows
• macOS
• Linux
• Office 365
• Microsoft Entra ID (formerly Azure AD)
• Intune

Additional information

• Equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
• Visa sponsorship is not available at this time.
• This position involves access to technology that is subject to U.S. export controls. Any job offer will be contingent upon the applicant's capacity to comply with U.S. export controls.