CTI Program Tech Support Provider - Cohort 2

Everett Public Schools is seeking an on-site Technology Support provider to support its CTI Culinary Arts adult-training program (Cohort 2). This contract role runs from September 2027 through December 2027 and focuses on basic technical assistance for instruction, online platforms, and certification preparation and testing.

Role Overview

The Technology Support provider will deliver on-site help during scheduled program activities, including certification preparation and testing. The position includes assisting participants and instructors with access to devices and online systems, supporting digital learning materials, and addressing common technology issues as they arise. When issues exceed basic support, the role will coordinate escalation to the appropriate district technology staff.

Key Responsibilities

• Provide on-site technology support during scheduled program activities, certification preparation, and testing.
• Assist participants and instructors with accessing computers, Chromebooks, online platforms, digital instructional materials, and certification systems.
• Support participants with creating accounts, logging in, resetting passwords, and navigating online testing systems.
• Troubleshoot basic issues related to hardware, software, internet connectivity, browsers, audio, display, printing, and login.
• Assist with preparing, distributing, collecting, and securing program technology and related equipment.
• Confirm that devices, internet connections, and required platforms are functioning prior to scheduled certification activities.
• Help participants build basic digital skills needed to complete program assignments and certification requirements.
• Escalate complex technical issues to appropriate district technology staff when necessary.
• Communicate technology concerns, recurring issues, and equipment needs to the Program Manager.
• Maintain appropriate confidentiality and follow district expectations for technology use and data security.
• Participate in required program meetings and planning activities.
• Complete other program-related responsibilities as assigned by the Program Manager or Director of Career and Technical Education.

Required Qualifications

• High school diploma or equivalent required.
• Demonstrated comfort using computers, Chromebooks, web browsers, email, online learning platforms, and digital testing systems.
• Ability to troubleshoot common technology problems and provide clear, patient assistance to adult learners.
• Strong communication, organization, problem-solving, and interpersonal skills.
• Ability to work independently and determine when an issue should be referred to district technology staff.
• Ability to communicate effectively with participants who have varying levels of technology experience.
• Prior experience supporting technology in an educational, training, testing, or workplace setting preferred.
• Availability to provide on-site support during assigned program hours, especially during technology-dependent instruction and certification preparation or testing.

Technology & Systems

• Computers
• Chromebooks
• Web browsers
• Email
• Online learning platforms
• Digital testing systems
• Online testing systems

Compensation and Contract Details

This is a grant-funded contract position supported by the Career Technical Initiative (Commonwealth Corporation). The rate is $40.00 per hour for up to 74 hours, with a maximum total compensation of $2,960 over the cohort period.

Hours depend on program enrollment, scheduling, continued grant funding, and successful completion of assigned responsibilities.

Location and Staffing

Location: Everett, MA (onsite).
Positions: 1