Waco, TX

Support Jobs in Waco, TX

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Today

IT Support Specialist

Legal Monkeys Waco, TX

Waco, TX

Today

$1 - $1/hr Full time Application Support Computer Skills Desktop Support

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Job Description

This onsite IT Support Specialist role in Waco, TX offers a benefits-forward environment with a strong emphasis on HIPAA compliant security, onboarding and offboarding processes, and collaborative teamwork. Compensation is an hourly rate listed as USD 1 - 1 per hour. In this position you will support end users, manage software and hardware provisioning, and contribute to secure, reliable IT operations across the firm.

Benefits

Paid vacation plus eight paid holidays
401(k) retirement plan with a 3.5% employer match
Medical, dental, vision, life, and supplemental insurance options
Team events and a strong, team-oriented office culture

Responsibilities

Onboard new employees with hardware and software provisioning, account setup, and related configuration tasks
Provide training and end-user technical support for hardware, software, proprietary systems, tools, and workflows
Manage offboarding processes, including disabling access, revoking credentials, and returning company equipment
Administer the helpdesk ticketing system; troubleshoot and resolve software and hardware issues with timely, effective solutions
Coordinate cybersecurity awareness training for staff
Configure law firm software integrations and maintain technical setup, data synchronization, system connectivity, and troubleshooting
Maintain system reporting infrastructure
Coordinate IT hardware and software purchases, maintain inventory records, and operate within budget
Ensure systems are secure, reliable, and compliant with HIPAA Privacy and Security Rules
Maintain compliance with organizational IT policies and standards, including data security and system integrity
Maintain antivirus software and endpoint protection
Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems
Stay current with technological advancements and recommend upgrades or new solutions to improve operations
Provide after-hours technical support as needed
Apply critical thinking to resolve unexpected problems
Perform other duties as assigned

Requirements

Proficiency in troubleshooting hardware and software issues across multiple platforms
Ability to assemble and configure computer workstations and related technology equipment
Knowledge of database and software integration principles
Experience implementing software solutions to improve processes
Strong communication skills to assist clients and team members effectively
Excellent organizational and multitasking abilities
Proficiency in IT asset management and documentation
Strong problem-solving skills with the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment

Why Us

We are a records collection company focused on helping clients by expediting the lifecycle of a case. This approach can lead to faster outcomes and a quicker return to improved quality of life for clients. We value a top-tier office culture and invest in growth for individuals and as a team.

Our Core Values

Play As A Team. We build each other up, and together we become stronger
Find A Better Way. We continually seek better approaches in everything we do
Inspire And Be Inspired. We draw motivation from teammates and share inspiration with others
Need To Achieve. We set high standards for ourselves and for the organization

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5d ago

IT Help Desk Support

Alliance Bank Central Texas Waco, TX

Waco, TX

5d ago

$55k+/yr Full time Active Directory Cloud Platform Cloud Platforms

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Job Description

Location: Waco, TX (onsite) · Salary: USD 55,000 per year

Alliance Bank Central Texas is seeking an IT Help Desk Support to provide hands-on technology assistance to bank staff, resolve incidents, and document solutions. This on-site role supports a Monday-Friday schedule with rotating on-call Saturdays, and includes training users and coordinating with IT tiers on escalations.

Responsibilities

Support email, hardware, software, connectivity, and product-specific incidents.
Use approved diagnostic and ticket-tracking tools.
Install and maintain workstations and peripherals.
Apply desktop security patches.
Handle device moves/adds.
Document fixes and build step-by-step scripts for the Operations Center.
Train users on core tools such as Microsoft Office and Teams.
Escalate unresolved items to the appropriate tier while maintaining logs.

Requirements

Working knowledge of Windows 10/11, Microsoft Office, and Teams
Basic Active Directory user/security group administration
Basic familiarity with Microsoft 365/Azure
Strong customer service, organization, documentation, and prioritization skills
Ability to follow written procedures precisely and explain technical concepts clearly
Apple iPhone/iPad basics
MDM familiarity a plus
Ticketing/knowledge base experience a plus
A+/Network+/MCP desired

Technologies

Windows 10/11
Microsoft Office
Teams
Microsoft 365
Azure
Active Directory
Mobile Device Management (MDM)

Benefits

Medical, Dental, and Vision coverage
401(k)
Life Insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Paid Time Off
Health Wellness program
Financial Wellness program

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Support Jobs in Waco, TX

IT Support Specialist

IT Help Desk Support

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