IT Support Technician

Utopian Academy for the Arts is hiring an IT Support Technician to keep technology running smoothly across the school. This onsite role in Morrow, GA supports day-to-day access to reliable devices, networks, and educational platforms for staff and students, with a salary of $35,000 - 38,000 per year.

What you’ll do

• Provide first- and second-line IT support for staff and students, troubleshooting hardware, software, and connectivity issues in a timely way.
• Install, configure, and maintain computers, laptops, tablets, interactive whiteboards, printers, and other peripherals.
• Monitor and maintain the school’s network infrastructure, including switches, routers, wireless access points, and servers.
• Carry out routine system checks, updates, patches, and backups to support security and reliability.
• Maintain the IT asset register with accurate records of equipment.
• Serve as the first point of contact for IT queries through the helpdesk or in person.
• Deliver basic IT inductions and training for new staff and students on key systems and tools.
• Produce and maintain user guides, how-to documentation, and FAQs for common IT processes.
• Support staff with educational technology platforms such as Google Workspace, Microsoft 365, and learning management systems.
• Manage user accounts, permissions, and access controls across school systems including Active Directory, G Suite/Microsoft 365, and MIS.
• Support the Management Information System (MIS) such as SIMS or Arbor, including data imports/exports and integrations.
• Help with cybersecurity through content filtering, anti-virus, and firewall management.
• Support compliance with GDPR and relevant data protection legislation.
• Assist leadership with planning and budgeting for IT procurement and upgrades.
• Coordinate with external suppliers, service providers, and the local authority regarding IT contracts and services.
• Stay current on educational technology developments and recommend improvements.
• Support safeguarding requirements by ensuring appropriate internet filtering and monitoring tools are in place.

What you bring

• Minimum 2 years of IT support experience.
• Experience managing Windows, macOS, and ChromeOS devices.
• Networking knowledge including TCP/IP, DNS, DHCP, and VLANs.
• Experience with Microsoft 365 and/or Google Workspace administration.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently, prioritize a varied workload, and manage tasks effectively.
• Commitment to safeguarding and child protection.

Tools and systems you’ll work with

Windows, macOS, ChromeOS, TCP/IP, DNS, DHCP, VLANs, Microsoft 365, Google Workspace, Active Directory, G Suite, MIS, SIMS, Arbor, GDPR, Google Cloud, Azure, learning management systems, anti-virus, firewall, content filtering.

Preferred qualifications

• Relevant IT qualifications such as CompTIA A+, Network+, or Microsoft certifications.
• Degree or HND in Computing or a related field.
• Experience supporting IT in an educational environment.
• Familiarity with school MIS systems.
• Experience with virtualization or cloud services (Azure, Google Cloud).

Physical requirements

• Ability to lift and carry IT equipment up to 50 lbs, including computers, monitors, and printers.
• Ability to kneel, crouch, and work in confined spaces when installing equipment or routing cables.
• Comfortable working at height using stepladders or platforms when mounting equipment.
• Ability to walk and stand for extended periods while providing on-site support.
• Good manual dexterity for handling small components and connectors.
• Ability to work at a computer screen for prolonged periods.
• Ability to push or maneuver carts loaded with IT equipment.