EHR Help Desk Specialist

What we offer

Clara Martin Center provides an on-site EHR Help Desk Specialist role in Randolph, Vermont. You’ll receive a competitive hourly pay range of $23.67 to $25.11, a robust benefits package, and a supportive environment focused on learning and professional development. This position emphasizes hands-on training, user support, and collaboration across health information management and technology platforms.

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Responsibilities

• Act as the main point of contact for training and support on MyAvatar EHR, ADP Workforce Now, Relias LMS, and the mileage reimbursement platform
• Answer user inquiries and troubleshoot issues related to applications, workflows, access, documentation, and system operations
• Support daily health information management operations including record maintenance, chart completion, record integrity, and documentation management
• Perform routine audits of electronic health records to ensure documentation quality and regulatory compliance
• Process requests to release protected health information in line with HIPAA, 42 CFR Part 2, and applicable state and federal regulations

Requirements

• Minimum 2 years of help desk experience
• At least 1 year in health information management
• Location: Randolph, VT on-site
• Education: Associate degree preferred

Technologies

• MyAvatar EHR
• ADP Workforce Now
• Relias Learning Management System

Application question

• If selected for the position, are you able to begin in person work by 8/10/26?

Job details

• Job type: Full-time
• Location: Randolph, VT (onsite)
• Pay: $23.67 - $25.11 per hour