Help Desk Support Specialist

Phoenix Business Consulting is hiring an Epic Go-Live Help Desk Call Taker for an in-person support role in Fairfield, CA (94533). This position supports healthcare staff during an Epic EHR implementation, giving you a direct hand in keeping critical workflows moving as teams go live.

What you’ll be doing

• Answer incoming help desk calls during Epic Go-Live in support of healthcare end users.
• Document user issues and maintain accurate support tickets from initial contact through resolution steps.
• Provide basic troubleshooting and support guidance to help users progress through common challenges.
• Escalate technical issues to the appropriate teams when problems can’t be resolved at the first level.
• Communicate professionally and clearly with healthcare staff and end users while handling time-sensitive requests.

What you bring

• Epic Go-Live experience is required.
• Prior help desk, call center, or IT support experience.
• Strong communication and customer service skills.
• Basic computer skills and experience documenting support tickets.
• Ability to work in a fast-paced healthcare environment.

Schedule and pay

Shift: 8:00 AM to 4:30 PM

Location: Fairfield, CA 94533 (onsite / in person)

Expected hours: 40.0 per week

Pay: $25.00 to $30.00 per hour

Technologies

• Epic
• Epic EHR

Application questions

• Do you have previous Epic Go-Live support experience?
• How many years of experience do you have in Epic Go-Live support?
• Do you have experience handling help desk calls, documenting issues, and creating support tickets?
• Are you available to work the 8:00 AM – 4:30 PM shift in Fairfield, CA 94533?
• Please briefly describe your previous Epic Go-Live support experience.