Learning Management System

Learning Management System Support Jobs

3 jobs found

18d ago

Information Technology Services Helpdesk Administrator

Davidson-Davie Community College Lexington, NC

Lexington, NC

18d ago

$33k - $43k/yr Full time Customer Service Customer Support End User Support

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Job Description

What you get

Salary: USD 32,734 - 42,555 per year
Location: Lexington, North Carolina (onsite)
Work environment: climate controlled contact center setting with a collaborative team of staff and students
Growth opportunities: ongoing training, system deployments, and professional development

Role overview

The Information Technology Services Helpdesk Administrator serves as the first point of contact for Davidson-Davie’s IT department and is responsible for administering the help desk solution. The role handles inquiries via help desk tickets, phone calls, or emails and ensures tickets are routed to the appropriate service area or technician.

Responsibilities

Serve as the initial contact for IT support requests from students, faculty, and staff
Receive inquiries via help desk tickets, phone, or email
Administer the help desk system and maintain knowledgebase articles
Answer incoming calls and respond to emails and tickets
Route tickets to the appropriate service area or technician
Create and maintain knowledgebase articles
Review and improve help ticket processes
Assist with Learning Management System processes
Assist with College Information System processes
Support department and campus initiatives through day-to-day tasks
Pursue new knowledge through training, system deployments, and personal development
Maintain sensitivity and respect for a diverse academic community including students, faculty, and staff from varied backgrounds
Support the College mission, vision, and values and participate in college events and meetings
Perform other tasks as assigned to support College initiatives

Technologies

Learning Management System

Supplemental information

A climate controlled, on campus contact center environment with a team of amazing people, dedicated students, and meaningful career opportunities.

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1mo ago

Learning System Support/Helpdesk Specialist

Linchpin Solutions Inc Quantico, VA

Quantico, VA

1mo ago Closed

Full time Application Support Customer Support E Learning

This position is no longer accepting applications (closed Jun 26, 2026).

Job Description

Onsite in Quantico, VA, the Learning System Support/Helpdesk Specialist provides Moodle-based learning system support for Linchpin Solutions, handling day-to-day account management, issue resolution, and user assistance.

Responsibilities

Oversees daily operations of the Learning Support System area, delivering advanced technical support for Moodle and the broader eLearning environment.
Manages account administration and troubleshooting to assist students, staff, and instructors enterprise-wide.
Coordinates daily help desk activities and creates user accounts for learning support systems and enterprise e-learning programs.
Submits, tracks, and resolves user issues using ticketing software, escalating when necessary.
Responds to help desk phone inquiries.
Assists users with enrollment processes.
Assigns students to the appropriate seminar course sites.
Processes waiver or equivalency requests.
Delivers Tier I and Tier II support for online coursework issues.
Addresses technical or policy inquiries related to distance learning and professional military education.
Conducts Tier I testing for newly developed items.
Generates temporary password resets as needed.
Supports account creation for international students.
Assists in developing help desk tutorials and training materials.

Requirements

Proficiency with Microsoft Office applications.
Strong verbal and written communication skills.
Ability to work collaboratively and independently.
Critical thinking skills.
OPSEC awareness.
CUI Training.
Associate's degree in IT, Business Administration, or a related field.
Moodle administration fundamentals.
HDI Support Center Analyst certification.

Technologies

Moodle

Benefits

Health, dental, and vision coverage
401(k) plan with company matching
Flexible Spending Accounts (FSA)
Company-paid disability and life insurance
PTO and company-paid holidays
Employee Assistance Program (EAP)
Educational assistance and parental leave

Clearance

Tier 1 Public Trust

Work Schedule

Full Time, Onsite, Monday - Friday

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1mo ago

Help Desk Coordinator

Chattanooga State Community College Chattanooga, TN

Chattanooga, TN

1mo ago Closed

$49k - $61k/yr Full time Application Support Computer Skills Coordinator

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

At Chattanooga State Community College, the Help Desk Coordinator helps keep campus technology running smoothly by overseeing Tier I support and guiding a team of roughly ten specialists. This onsite role in Chattanooga, TN blends hands-on troubleshooting with strong operational leadership, staff coaching, and a drive to continually improve how support is delivered to students, faculty, and staff.

Responsibilities

Manages timely and precise handling of Tier I support requests received by phone, email, chat, and in-person visits.
Offers direct assistance with login problems, account access, basic hardware and software troubleshooting, classroom technology basics, and other high-volume support tasks.
Maintains a courteous, empathetic posture when serving a diverse campus community.
Monitors daily ticket queues, reallocates workload as needed, and resolves tickets personally to uphold service levels.
Ensures faculty and staff have reliable access to instructional technology and standard computing resources.
Liaises with media services, networking, and systems teams to escalate issues outside Tier I scope.
Maintains knowledge base articles and user documentation to help users utilize college tech resources effectively.
Coaches and trains Help Desk staff on communication, troubleshooting steps, and delivering quality customer service.
Identifies recurring problems and trends, recommending process improvements or tech solutions to lower incident volume.
Collaborates with academic and administrative units to anticipate upcoming needs and plan support strategies.
Contributes to discussions on technology planning, user experience improvements, and service optimization.
Documents support activity, asset updates, and user interactions within the ticketing system.
Monitors metrics such as ticket volume, response times, and customer satisfaction to inform staffing and workflow decisions.
Contributes to implementing standard operating procedures for incident intake, triage, escalation, and closure.
Maintains and inventories Help Desk hardware, accessories, and peripheral equipment.
Fosters an environment of respect, accountability, and responsiveness across the support team.
Coordinates staff development opportunities aligned with the College's mission, values, and strategic themes.
Provides technological support for events across the entire organization.

Requirements

Associate’s degree required.
Minimum of three years of experience in technical support or help desk operations required.
Minimum of one year of supervisory or team lead experience required.

Technologies

Windows
macOS
Microsoft Teams
Learning Management Systems (LMS)
ITIL

Salary

USD 48,572 - 60,715 per year

Physical Requirements

Ability to lift and carry up to 30 pounds.
Occasional standing, walking, or travel across multi-building campus locations.
Occasional non-standard work hours for urgent issues or campus events.

Special Requirements

Valid driver's license if campus travel is required.
Background check as required by college policy.

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