Help Desk Analyst

The Help Desk Analyst position supports day-to-day Tier 1 IT needs through service administration and hands-on troubleshooting. This is an in-person role based in Dimondale, MI, with an hourly rate of $20.00 to $23.00 and a schedule of 40.0 hours per week.

Role Overview

As a Tier 1 helpdesk analyst, you will handle IT support requests and assist with resolving technical issues. The role also includes service administration responsibilities and requires experience troubleshooting IT problems in a helpdesk environment.

Key Responsibilities

• Provide Tier 1 IT helpdesk support
• Support service administration activities
• Perform IT troubleshooting to resolve end-user and systems issues

Requirements

• 2 to 3+ years of previous Tier 1 IT Helpdesk experience
• 2 to 3+ years of previous Service Administration experience
• 2 to 3+ years of IT Troubleshooting experience
• Associate’s degree in an IT-related field

Preferred Qualifications

• IT Certifications such as A+, CISCO Routing, Security+, SANS*
• Previous IT related first responder experience using Motorola
• Prior military experience in the radio field

Compensation and Schedule

• Pay: $20.00 to $23.00 per hour
• Expected hours: 40.0 hours per week

Work Location

This position is in person in Dimondale, MI.