Help Desk Analyst

The Help Desk Analyst position at WEIMER BEARING & TRANSMISSION, INC is an entry-level role focused on delivering timely technical assistance to employees. Serving as a first point of contact, you will troubleshoot hardware, software, and network concerns while partnering with an experienced IT team to support onsite operations in Germantown, WI.

Onsite Role Details

This role is based in Germantown, WI and provides onsite technical support as needed, including assistance with installations.

Key Responsibilities

• Handle initial telephone and email requests, troubleshooting basic hardware, software, and network issues
• Assess and resolve a variety of hardware and software problems by identifying the root cause and applying effective solutions
• Support testing, installation, and setup of computer systems and software
• Track and document IT issues, trends, and recurring problems
• Work with other IT team members to resolve more complex technical issues
• Provide onsite assistance and support installations when required

Required Qualifications

• 0–3 years of relevant IT experience
• An Associate’s degree or completion of relevant coursework at a technical school
• Basic knowledge of operating systems, networks, programming languages, firewalls, and routers
• Familiarity with common technical issues involving Microsoft Office and other software
• Strong communication and listening skills when assisting users by phone or email
• Strong organizational skills and attention to detail when documenting issues and requests
• Willingness to learn and develop new technical skills

Tools and Technologies

The role involves working with Microsoft Office, along with operating systems, networks, firewalls, and routers.

Education

Applicants should have an Associate’s degree or completed relevant coursework at a technical school.

Compensation and Benefits

• Competitive compensation
• Benefits package
• Lucrative profit-sharing program