Help Desk Associate – SaaS (Vietnamese/English Bilingual)

Join Lexor Manufacturing, LLC and support Nail360 as a first point of contact for customers and prospects. This onsite Help Desk Associate role is ideal if you enjoy answering questions, troubleshooting routing for technical and billing needs, and helping qualified leads move forward. You will receive hands-on training on SaaS products, sales tools, and the nail salon industry while working closely with Sales, Marketing, Support, and other cross-functional teams.

What you’ll do

• Answer customer and prospect inquiries via social media, phone, email, chat, and other communication channels.
• Support questions about Nail360 features, pricing, subscriptions, hardware, promotions, and marketing service plans.
• Understand customer needs and provide appropriate product and service guidance.
• Collect and maintain accurate customer and prospect information in the company CRM.
• Identify qualified sales opportunities and hand off leads to the Sales team.
• Follow up with interested prospects and coordinate next steps with Sales or Marketing as needed.
• Help existing customers with general inquiries and route technical, billing, or account issues to the right team.
• Keep up-to-date on Nail360 products, services, pricing, promotions, and policies.
• Use approved sales and support materials to provide accurate and consistent information.
• Document common questions and feedback, and share insights with internal teams.

What you bring

• 1 to 3 years of experience in customer service, help desk, lead generation, or another customer-facing role.
• Strong verbal and written communication skills.
• Comfort communicating with customers through phone, email, social media, and chat.
• Friendly, professional, customer-focused communication style.
• Ability to understand customer needs and recommend appropriate products or services.
• Comfort explaining software features, pricing, subscriptions, and hardware in clear, practical terms.
• Strong attention to detail when collecting and entering customer information.
• Organization, follow-up, and time-management skills to manage multiple inquiries and priorities.
• Self-motivated and comfortable working independently.
• Comfort learning new software products, services, and internal systems.
• Ability to collaborate effectively with Sales, Marketing, Support, and other cross-functional teams.

Preferred background

• Experience with SaaS, POS systems, payment solutions, or business software.
• Experience working with nail salons, beauty salons, spas, or other service-based businesses.
• Familiarity with salon operations such as appointments, checkout, payments, customer management, and loyalty programs.
• Experience explaining or selling marketing services or service packages.
• Experience using Salesforce or another CRM platform.

Language

• Vietnamese (Required)

Pay and benefits

Pay: $19 to $22 per hour (depending on experience). Full-time, onsite in Westminster, CA (in person).

• Health insurance
• Dental and Vision insurance
• Holiday pay
• Paid time off
• Sick leave
• 401(k) and 401(k) matching
• Life insurance
• Hands-on training on SaaS products, sales tools, and the nail salon industry
• Opportunities for growth as Nail360 expands
• Exposure to a fast-growing technology product and cross-functional teams