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Advantage Surveillance LLC

Help Desk Technician

Advantage Surveillance LLC
Kannapolis, NC $20 - $22/hr Full time Posted 5d ago
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Job Description

Advantage Surveillance LLC is hiring a Help Desk Technician (Tier 1) to serve as the first contact for IT support requests. This hybrid role supports end users by delivering timely assistance, troubleshooting common technology issues, and keeping help desk workflows moving through to resolution.

Working in the Information Technology department, you will handle routine support across Windows devices, Microsoft 365 tools, printers, and basic networking, while also coordinating with the IT team and escalating more complex problems with clear documentation.

What you’ll do

  • Provide first-level technical support via phone, email, remote tools, and in person
  • Troubleshoot Windows devices, Microsoft 365, printers, and basic networking issues
  • Monitor, log, prioritize, and resolve help desk tickets
  • Escalate advanced issues with proper documentation
  • Install, configure, and support hardware and software
  • Assist with device imaging, deployment, and asset/inventory tracking
  • Document work, resolutions, and follow IT policies and procedures
  • Support onboarding tasks and collaborate with the IT team

What you bring

  • 1 year of Help Desk or IT Support experience
  • Strong knowledge of Windows OS, Azure, and Microsoft 365 Applications
  • Basic networking knowledge including Wi-Fi, DNS, and VPN
  • Experience working with ticketing systems (ITSM tools)
  • Strong communication and problem-solving skills
  • High attention to detail and strong organizational skills

Technologies you’ll work with

  • Windows OS
  • Azure
  • Microsoft 365
  • ITSM tools
  • Wi-Fi, DNS, VPN

Additional qualifications

  • Associate’s degree in information technology or related field
  • Experience with remote support tools
  • Experience working in a 24/7 on-call schedule

Role details

  • Department: Information Technology
  • Reports to: IT Manager / Systems Administrator
  • Location: Kannapolis, NC (hybrid); 3 days on-site / 2 days remote (Charlotte, NC area)
  • Schedule: Monday to Friday, 10:00 AM to 6:00 PM EST
  • Compensation: USD 20 to 22 per hour

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